Ok hotel was great actually but the location is bad .. its right next to the airport and can take up to 40 mins to get to downtown Toronto during non-rush hour .. since I was on vacation I have no idea what it would have been like at 7am or 4 pm .. awful I'm sure ..

On the whole the hotel was not bad! The rooms are great and recently renovated with flat screen TV's. I found the rooms to be quiet and comfortable. The restaurant was by far the best feature of the hotel and lived up to it's reputation. The only problem I encountered at the property was the parking. After three trips to the desk I still could not get a key to let me out. I would stay there again.

I stayed in this hotel for the duration of the Outdoor Adventure Show. Overall it was very nice and VERY clean—once we got a proper room. The first room we stepped into was SOAKED and smelly. What I gathered was there was some sort of party and the room was still drying out. OK, no big deal, mistakes are made.

The room we ended up was very, very nice. Clean, nice towels and bathroom. Nice flat screen tv. The beds are awesome in every regard. Very comfortable and clean. These beds had the cleanest-looking linens I've ever seen in any hotel. Comforters and all. And the comforters are white.

The wi-fi access is way too expensive which is irritating. And the parking lot was the worst! I couldn't believe the amount of snow and ice that had been left in that lot. We got out of the car and my son immediately slipped and fell. I can understand if it had just been snowing but it was my understanding that all the snow and ice were from a couple weeks prior.

The workout room was also very nice with modern equipment.

When I think of the name WESTIN, I expect that it is going to be a GREAT hotel. Otherwise I would stay at the HoJo, Best Western, or a Holiday Inn.

Unfortunately I don't believe this truly lived up to my expectations.

We arrived at this hotel after flying back into the country. We were met with a messy unplowed parking lot which was from a storm 2 days earlier! Then we learned it is $14 to park in this disaster area. I ended up parking 4 rows out in a spot where I felt I wouldn't be stuck when I went to leave. Again - NOT what I would expect from a Westin. I explained this to both the Bellman when we entered, and the Customer Service Manager at checkin, and again at checkout. All of it laughed off or fluffed off.

The room itself was quite nice. The only "minor" issue was when you are in the tub you see all the pipes underneath the sink - I can't figure out why they would not cover that counter area up!

The bed was great, the LG LCD tv excellent, and overall felt very comfy.

Immediately after checkin my wife called down to the front desk to request a late checkout of 4pm and was told this would be taken care of. Then the day of we were questioned by them on the phone after Noon, and again a tap on the door from the maid around 1pm. Apparently no one got the message?!

As well I am a Starwood Preferred Guest. I was never offered any Starwood room, upgrades, anything.... Everytime I have stayed at a Sheraton (same Starwood Group), I was always treated better.

Would I go back - SURE if the price was right. However hard to justify in excess of $200 for a night for mediocore service.