This is a very clean hotel, right downtown in the business district. Valet parking. Nice room to use computers & printer etc. The staff were very friendly and helpful. The place was clean and pleasant. Nice comfy bed.

The only think I didn't like was the TV set-up. You can't surf from station to station - but have to go back to the main menu over and over again to see what is on various channels - I HATED that! I suppose its a way to entice you to buy a movie.

Like most hotels - the room service was expensive and a bottle of water in the room is $4.00.

If I was back in Ottawa, I may choose something a bit closer to the attractions - Parliament Hill etc. For a business trip - this is a great place.

I stayed at the Sheraton during the summer of 2005. I had to travel to Ottawa for a business meeting and brought my mother and dog along for fun. I had been looking forward to visiting a Sheraton since they and the W hotel chain announced their new dog friendly guest services.

We were extremely impressed. My fluffy canine companion was treated like a regular human guest, greeted by name by the staff. In the evening, a bell boy knocked on our door and announced my dog's bed turndown service! We were in stitches. He paraded into our room with a special dog bed and bowls. And of course, he left a treat on the bed in lieu of a chocolate.

I had read about Sheraton's Sweet Sleeper bed but was a skeptic. I thought it was just a marketing ploy. But I was pleasantly surprised. The beds are heavenly!

They were in renovations at the time so we were not able to try their restaurant. I can imagine it must look great by now. I would definitely stay there again and highly recommend that dog owners treat their special furry family members to a stay at a Sheraton hotel.

PS: Non-pet lovers should note not to be concerned about the presence of canine customers. I think we were the only vistors with a dog at that time, and guests can not leave them alone in the rooms unattended.

We stayed at the Sheraton for a few nights in August. The hotel has a great location. The service was friendly inside the hotel. The room was large, but a little dark.

We had taken our car in and out of Valet service each day for 3 days, and didn't have any problems with our car until our last day.

When we were picking up our car from the Valet after checkout, the Valet parked the car a few metres back from where the Valet usually parked the car. We have a BMW that has a key fob, rather than a standard American style car key. The key fob would not click into our ignition properly. It would not stay in the ignition, so we were having difficulty starting the car. We must have been in front of the valet stand, attempting to start the car for over half an hour. There were at least 3 valets nearby, but none of them offered to help us. I finally went inside, and the friendly concierge gave me the contact information for the BMW dealer in Otawa. We finally managed to get the key fob into its slot, and start the ignition, but then it was impossible to remove it. This meant that we were now able to drive, and we'd be able to start and stop the ignition, but the battery would continue to be on if we stopped the ignition.

When we got to the Ottawa dealership, they were unable to remove the fob, but suggested this may have occured if someone tried to remove the fob by pulling hard to remove the fob from the slot, rather than gently clicking in gently to remove it. They had never seen the problem before, in any of their cars.We ended up deciding to drive home, rather than staying in Ottawa several more nights to wait for the part to arrive at BMW.

Once we were at our own dealership, it was discovered that 2 parts were broken inside the slot. They had never seen this problem before. BMW believed this damage was done by someone forcefully pulling the key fob from the slot. Luckily our car was under warranty and it was fixed free of charge.

I placed a call to the Manager of the Sheraton, and he was very helpful and friendly, and put me in touch with the Company that supplies the Valet service to the Sheraton. The Manager of the Valet service made some inquiries, and returned my call about a week later. He claimed that he spoke to each of the 3 or 4 Valets who had driven our car, and that 1 of them may have noticed a little sticking with the key, but nothing serious. His conclusion was that their Valets knew how to use our car and hadn't caused any damage.

I wonder if it was the last Valet to bring the car up that may have pulled the fob out incorrectly. What I do know is that we didn't have a problem until we left our car with their Valet service, and I will be hesitant to leave my car with a Valet again in Ottawa.

The Sheraton itself was fine, but I didn't get the feeling that the Company supplying the Valet service trains or supervises its Valets sufficiently.

Good location . Friendly service . Valet parking an inconvenience but still tolerable. Rooms have recently been updated .