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The Royal Playa del Carmen: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 984 Reviews
5.0 of 5 stars
635
4.0 of 5 stars
202
3.0 of 5 stars
56
2.0 of 5 stars
55
1.0 of 5 stars
36
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#8 of 170 hotels in Playa del Carmen
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 312
  • Address: Avenida Constituyentes No 2, (formerly Royal Porto Real Resort) Playa del Carmen 77780 Mexico
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Beachside all-suite resort with Mexican architecture located next to Gran Porto Real in downtown Playa del Carmen village. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant Room Service Swimming Pool
Check Rates: $494 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of The Royal Playa del Carmen

( 62-66 of 984 )
“Loved this hotel!”

The Royal Playa del Carmen

Jul 22, 2008
7/7 found this review helpful

This is an awesome hotel, and by far, the cleanest hotel we have ever stayed at. (My husband and I went to Sandals in Whitehouse Jamaica last year and felt that this hotel was by far better! ) First of all- use the on-line check-in they offer. We arrived around 2:00 PM and we were escorted to our room immediately, even though check-in is not until 3:00 PM!
ROOM: We booked a non- smoking ocean-front junior suite. We were on the 3rd floor and the view was just beautiful. The room was very nice: frameless glass shower, large vanity area, two person in- room jacuzzi, and a very comfortable, plush bed..
Turn down service is romantic- soft music and oil scented, with adorable towel creations! (Swans, bunnies, little girl, etc.) Our concierge, Anna, was helpful.
POOL: Lots of fun if you choose to participate in the various activities they offer. The staff is so hard-working and provide you with games, dancing, cooking, and drink making lessons, as well as constant bar service, fruit, even a rolling cart with reading material and sun tan lotion.. Carlos, Angelo, and Rosario are terrific.
FOOD: The food is very good- but a bit shy of excellent. Asiana, the Asian restaurant was very good, as was Chef's Table (you need a reservation for this one)! Pelicanos is fine for breakfast, offering a large variety of choices. The Mexican restaurant across the street at their sister property (you have full access to their restaurants) was very good.
BEACH: Due to the hurricane of last year, unfortunately there was a lot of beach erosion- but if you just walk about 50 yards down the beach it is fine.
LOCATION: Being close to 5th Avenue, the main street in town gives you a convenient way to spend the evening without having to use taxis or buses.
FINALLY... My husband and I were able to totally relax and never had even one negative issue. We knew in advance to ignore any offers for soliciting time shares and we were not bothered. I WOULD HIGHLY RECOMMEND THIS HOTEL for a terrific experience.

  • This TripAdvisor Member:
    • Liked — Excellent service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happytravelor21's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: June 01, 2004
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
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Average price*: $494 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Very Romantic . . . .”

The Royal Playa del Carmen

5 of 5 stars
Corpus Christi, Texas
Jul 22, 2008
3/3 found this review helpful

This hotel is beautiful, the food is good and the rooms are extremely clean. The location is perfect, you can either walk or take a short taxi ride just about any where you would like. This hotel is perfect for a honeymoon or a romantic getaway. The staff is very nice and courteous. Been to Playa del Carmen on 3 separate ocassion (different hotels) and The Royal is by far the best. I would go back in a heartbeat but husband is tired of going to the same town but I absolutely love Playa del Carmen.

  • This TripAdvisor Member:
    • Liked — The cleanliness
    • Disliked — I love everything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silos's Summary
Date of Stay: June 2007
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: October 23, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $494 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Amazing Honeymoon”

The Royal Playa del Carmen

5 of 5 stars
Montreal
Jul 22, 2008
2/2 found this review helpful

The royal was an amzing place to stay at especially as newlyweds. We came here for our honeymoon and we expected less. It was very good, satifsfying and definitly well worth every penny. We had a great time with the animators,especially with Carlos and Rosario. One piece of advice I would love to give is enjoy every minute once it is over you wish you would have been back. Dont be shy just get involveld in anything especially at the pool area. Between the beach and the pool we enjoyed the pool better.

The beach was still nice but there are a lot of rocks in the ocean therefore please bring shoes to go in the ocean with. The food is incredible. Our favorate place was definitly Chef's plate. I would recoommend the steak. Take advantage of the room service they have and you must try their chocolate cake. We ordered it every night. Hope you will take my advice and decide to go to this honeymoon spot we sure have NO regrets!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elisa101's Summary
Date of Stay: June 2008
Member since: July 22, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $494 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“okay”

The Royal Playa del Carmen

1 of 5 stars
West Monroe, Louisiana
Jul 22, 2008
0/4 found this review helpful

The resort was clean and nice. The entertainment staff were wonderful and made for a good experience. My wife and I went to this resort for our ten year anniversary. The staff did a good job in welcoming us. Our main problem was with the stock in the room. We had to call house keeping three times to provide us with wash clothes. They also stocked our mini-bar with one glass. However, once this issue was addressed with the concerige, they provided us with the things needed for two. It would have also been nicer if the resort had a hamburger type grill like a resort we stayed in Cosumel. The food was good; however, everything seemed to be semi-formal instead of going up to an outside grill in a bathing suit. We also made the mistake of brushing our teeth with the water. Our stomachs were upset with us throughout the trip. The evening entertainment was excellent and the bar staff was very accommadating. We will able to avoid the time share people, whcih was a plus. "No Thanks" went a long way. The beach was okay; however, there were rock issues directly in front of the resort. Therefore, we could not go in the water. Overall, i was disappointed with this resort being rated six star. I would give in three and a half to four star at best.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roaddog166's Summary
Date of Stay: July 2008
Member since: July 22, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $494 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Only place to stay in Playa”

The Royal Playa del Carmen

4 of 5 stars
Los Angeles
Jul 21, 2008
2/4 found this review helpful

Short and sweet
Having stayed at most of the hotels in the city surrounding area, this is the only place you should stay if you want to be in Playa Del Carmen. Again, this is if you want to be IN the city, there are plenty of beautiful beaches/hotels in the surrounding area that are worth taking a look at as well.

  • This TripAdvisor Member:
    • Liked — everything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shc97's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: July 21, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Spa, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $494 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of The Royal Playa del Carmen

( 62-66 of 984 )
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The Royal Playa del Carmen Also Known As

Address: Avenida Constituyentes No 2 | (formerly Royal Porto Real Resort), Playa del Carmen 77780, Mexico