We went here to celebrate our college spring break. From the first moment, the staff made us feel very welcome. I never expected a trip to Cancun to be a cultural experience, but it was. We met very few Americans at the Bel Air, and spend lots of time hanging out with our new Mexican and Argentine friends and practicing Spanish. After walking three miles up the beach, we decided that the beach in front of the Bel Air was the best we had seen. It had few rocks, a lifeguard, and was wide and clean. The room was lovely and well kept. Overall, the hotel had a very relaxing feel. Riding the bus to the Hotel Zone is easy and always felt safe, even at four in the morning. It was great to be able to relax during the day and party hard at night.
The food was mostly delicious, especially the cream soups and fajitas. Alfonso, Norberto and Freddie were wonderful during our entire stay. Service was extremely slow, which got frusterating at times, but one needs to remember that they are on vacation and that Mexico time is a little slow. I would definetely reccomend this hotel to a friend.

Bel Air is a very clean, very beautiful hotel at the southern end of the hotel zone only 10 minutes from the airport.. My wife and I enjoyed staying there from Saturday through Tuesday April 12-15. We did not do the All Inclusive, but we would not recommend the all-inclusive unless you plan on eating every meal at the Bel Air, and drinking a lot of cervezas. Each staff member was extremely friendly. The hotel is quite relaxing, and at night the lighting is gorgeous. When we arrived on Saturday afternoon, we were quickly checked in and escorted to our room which was quite large and also beautiful, clean, air conditioned, and in excellent condition. We quickly changed into swimsuits and had lunch at their restaurant with our feet in the water. We enjoyed many drinks at the swimup bar or sitting in the jacuzzi right at the bar rail. We brought lots of singles and a $1 for each round got us a lot of extras. Although we were not on the all-inclusive, we provided a credit card for all expenses we incurred, and simply had to provide our room number and sign upon leaving the bars or restaurants. The main restaurant's menu is kind of small, but you only have to walk across Kukulcan Blvd a little to the south to find JC Capitans - a great little restaurant on the lagoon side which you must try for a sunset dinner. It doesn't look like much, but the food and service are outstanding. The city busses run 24/7, and only 750 pesos (less than a dollar!) will get you anywhere you want to go and back. A nice walk along the sidewalk to the north will take you to the El Rey ruins, which are small, but interesting, and you will see dozens of iguanas there.
They are CONSTANTLY cleaning at the Bel Air, so you need not worry about it being less than immaculate.

First I reading the other comments about the hotel, and writting to the Manager. When we arriving to the Lobby we find a friendly and nice people Vianny is amazing very carismatic and funny. The Room are amazing, very clean and white. The Pool Area is a special because you see all the areas and the sea. The birds are in the pool is so funny.
The people is soo Great. Thank Vianny and Sarah.. They have and excellent persons...

When all you are looking for is a quiet hotel with a friendly staff, a nice restaurant, a beautiful beach, warm sand and blue waters; this is the place for you. The shuttle from the airport is only 24 bucks and the location is great. It's only a 10 min, 60 cent, bus ride to downtown Cancun. The staff is local and speaks mostly Spanish. Of course they all speak English as well, but expect to have misunderstandings. The other travelers in the hotel were mostly Hispanic and older. Although, there were one or two groups of younger kids.

Being a young college kid, I'm used to drinking every night, However, this trip was more about relaxing. We did venture out to Margarita Ville, but that's about as exciting as it got. The first two days consisted of lying around the pool and enjoying the ocean breeze. The pool has a swim up/Jacuzzi bar and is all very picturesque. What was sort of odd was that the pool and Jacuzzi closed at 6.

On the way to our hotel we found out about a place called Xel-ha. This is a beautiful park reserve where you can choose from activities such as snorkeling through a large lagoon, swimming with dolphins, or swimming under caves. The package was all inclusive so breakfast and lunch were free, as well as all your drinks. Don't listen to them when they say dinner is free too because you leave at 2:30. Leaving so early doesn’t give you nearly enough time to see the whole park. After the park we were taken to Talum; an ancient Mayan city with a large temple overlooking the sea. Although kind of expensive the whole day was well worth it.

The whole trip was exactly what we needed. It was a chance to get away from work and going out constantly. We were able to relax in a beautiful environment and remind ourselves what a great life we live.