First I reading the other comments about the hotel, and writting to the Manager. When we arriving to the Lobby we find a friendly and nice people Vianny is amazing very carismatic and funny. The Room are amazing, very clean and white. The Pool Area is a special because you see all the areas and the sea. The birds are in the pool is so funny.
The people is soo Great. Thank Vianny and Sarah.. They have and excellent persons...

When all you are looking for is a quiet hotel with a friendly staff, a nice restaurant, a beautiful beach, warm sand and blue waters; this is the place for you. The shuttle from the airport is only 24 bucks and the location is great. It's only a 10 min, 60 cent, bus ride to downtown Cancun. The staff is local and speaks mostly Spanish. Of course they all speak English as well, but expect to have misunderstandings. The other travelers in the hotel were mostly Hispanic and older. Although, there were one or two groups of younger kids.

Being a young college kid, I'm used to drinking every night, However, this trip was more about relaxing. We did venture out to Margarita Ville, but that's about as exciting as it got. The first two days consisted of lying around the pool and enjoying the ocean breeze. The pool has a swim up/Jacuzzi bar and is all very picturesque. What was sort of odd was that the pool and Jacuzzi closed at 6.

On the way to our hotel we found out about a place called Xel-ha. This is a beautiful park reserve where you can choose from activities such as snorkeling through a large lagoon, swimming with dolphins, or swimming under caves. The package was all inclusive so breakfast and lunch were free, as well as all your drinks. Don't listen to them when they say dinner is free too because you leave at 2:30. Leaving so early doesn’t give you nearly enough time to see the whole park. After the park we were taken to Talum; an ancient Mayan city with a large temple overlooking the sea. Although kind of expensive the whole day was well worth it.

The whole trip was exactly what we needed. It was a chance to get away from work and going out constantly. We were able to relax in a beautiful environment and remind ourselves what a great life we live.

We stayed at the Bel Air in March during spring break. The hotel itself is very nice and the pool and beach area is gorgeous! The ambiance of the courtyard and surrounding areas is very relaxing. The rooms live up to the minimalist theme the hotel is going for and are well kept. The beds are very comfortable! The Bel Air has one main restaurant that serves breakfast, lunch, and dinner but close in between, so make sure you plan meals ahead of time. Overall, I would not call it a 4-star restaurant as claimed but they do serve good food at reasonable prices. I was very surprised at how quiet the hotel was considering it was spring break time. The only time it was louder was during the weekend at the hotel next door. The service in the lobby, the restaurant, and at the bars is hit-and-miss but Freddie was very helpful. We opted out of the all-inclusive package and sometimes I felt the service was not as good because of this. The only major complaint I had was the $200 fee to add another occupant to the room. This price seemed a little unreasonable but had little choice but to pay. In addition, there is a $6 fee to make local calls. Overall, we had a great time at the Bel Air and would recommend it but be prepared for extra charges if you are not all-inclusive.

The hotel is beautiful, the decorations are great. The staff brings you drinks while you check in. My ocean view room was great. The furniture is comfortable. The prices for the drinks (non-alcoholic) in the refrigerator are reasonable. The room comes with a DVD player and you can borrow movies from the hotel's very limited selection for free. I love the infinity pool. The maid comes daily, but the service is not constant. Somedays they would forget to put back the towl for the floor in front of the shower. All of the staff is pleasant and friendly. Most speak broken English, but they try to be accomodating. The restaurant is beautifully decorated. The menu is limited, I never tried the lunch menu. Breakfast was my favorite time to eat there. Beware of the oatmeal! They put yogurt or cottage cheese in it. Other than that, everything is fine. The hotel is at about KM 20 and most of the shops start about KM 14. The bus is 65 cents and runs about every 7 minutes. There is a bus stop steps away from the hotel. The bus also runs all through the night, so you can catch one back to the hotel if you're leaving a club at 4 am.
There are some things that can be improved, but for the most part, I thought the hotel was great. Nice, clean, calm.