Stayed here May 1 - May 7.

We booked the cheapest room through Expedia with the 25% off Food & Bevarage promo. Upon check-in, the front desk offered us a $50 / night upgraded room. I opted to first view our room and then decide. The first room offered had a view of the construction next door (thank you Expedia; just like all others, this hotel offers their worst room possible when you book through them.) Our bellman saw our diispleasure & offered to see what he could do, and within minutes he returned to us with keys to a King room with beautiful views of the hotel grounds and the ocean. He received a well-deserved tip for this unexpected service.

PROS:

Rooms are well appointed and essentially brand new as other reviewers have mentioned. The room was very clean and well maintained. The mini fridge can hold a couple six-packs of beer from across the street ($50 pesos / 6 pack as opposed to $55 pesos per beer at the pool.)

The food quality at their restaurants is WELL above anything else I've experienced in Mexico. We dined at all three restaurants (Azur, Siete, and MB) and all were excellent. We ordered a large variety from each menu, and I was impressed at the presentation and the food quality. At MB, you must try the tuna carpaccio and the short ribs. Unbelievable!

All service workers at this hotel (dining, bar, maid) are top-notch and go out of their way to ensure your satisfaction.

The pool areas were absolutely beautiful!

The property location is awesome -- it lies directly across the street from La Isla Shopping Mall, and there is a bus stop right outside the hotel for trips to the touristy area up north. ($6 pesos per ride, which is under 60 cents.)

CONS:

Maybe I'm a bit too picky, but I have a certain level of expectation when staying at a 4.5 star property. That being said, here are my negatives.

1) The lobby music would suddenly become blaringly loud at odd hours of the night. Two nights it woke us up at 4am, and our room was a long distance from the lobby. It was very tacky. The mood music is nice when it is left at a moderate and consistent volume. This needs to be promptly addressed.

2) Our room was extremely noisy, in part because it was directly across from the slamming door leading to the staircase, and because all the hotel room doors literally SLAM when they shut. I think that all of the doors at the hotel should have soft shutting hinges to quietly shut the doors. For a hotel of this caliber to have doors that slam and echo down the halls upon closing is unacceptable.

3) Cabanas by the pool should be free to use, especially when the entire cabana area is a ghost town. We were chased away by a pool attendant because we refused to pay $1200 pesos when we layed on one at 5pm. Very tacky if you ask me.

4) The Shore Club was never open as advertised online.

5) There were no stated dining hours for the restaurants on site. We intended on dining at MB on Monday, only to find out that they were randomly closed.

6) The 25% Food & Beverage promotion was only documented on certain restaurant checks, and it left some confusion as to if it was going to be added or not. I assume this is to ensure that you tip on the full check amount & not on the discounted amount. This is misleading and also in bad taste. Management said that the discount is added when the waiter closes out the check, but still it left some confusion. Note that the restaurants refuse to give you a copy of your signed check. You have to either write it down on something or commit your balance to memory. This is a very strange system and it's hard to keep track of your expenses, especially if you plan on charging multiple bills to your room over a 6 or 7 night stay.

7) The Internet did not consistently work. We had several issues with it. It was also extremely overpriced at over $200 pesos per day for a connection that was not high-speed as advertised. We would connect at around 20 or 25 kb/second.

8) The electricity went in and out of service in certain areas of the hotel on our final day. I worried that we may get stuck in the elevator due to the random power outages.

Also note that their front desk computers update themselves from noon to 1pm daily, so don't plan on checking out during this hour as you will not be able to review your bill.

All that being said, we would probably stay here again if they would at least fix the slamming doors. If you decide to stay here, definitely request a room on a higher floor and maybe just pay the $50 / night upgrade offered by the desk & be done with it.

I hope this helps!