First off -- We had a WONDERFUL time here. We were on our honeymoon and everything was as nice and romantic as we expected. I would definitely recommend this hotel to others.
Now to the detailed (Long) review:
You've probably already read a lot of the reviews on here and there are plenty of things to read, both good and bad. From my experience, you have to ignore the negativity and focus on the positives. No place is perfect, and this place certainly isn't, but for the price and the experience it's great. I'll break down the rest of my review into smaller sections. NOTE: We booked our trip through Orbitz and had pretty good luck with that. Orbitz has a person at the hotel to help you with any needs you may have.
Airport to hotel:
Getting through customs took awhile but nothing really surprising there. Once we goot through customs and headed out the door we were immediately "attacked" by friendly guys in matching tropical shirts. Be warned: They ARE trying to sell you something and lead you astray. Ignore them. If you use GreyLine, find the greyline rep and follow their instructions. All you have to do is take your voucher out the door and find the grey line rep outside and he will direct you to a van for transport to the hotel.
Arriving at the hotel:
Once you arrive the bellman will take your bags and have them delivered to your room. It's ok... and give them a tip when they deliver your bags. You will be brought to a desk in the lobby where one of their customer service guys will walk you through a map of the hotel and explain all the procedures for dining, lounging, and playing. They will also ask if you want a presentation about a "frequent-visitor's" program -- this is their concept of a timeshare, even though they will deny it if you ask them that. If you decide to go on the presentation it will cost you 1.5 hrs of your vacation and you'll probably get a t-shirt or something out of it. We opted not to participate so I can't tell you what exactly they present.
Staying at the hotel:
People tended to get out between 10-12, and definitely by noon things were hopping. I went out a couple of the mornings to reserve a seat by the pool but even when we didn't we were able to find places to sit. If you have a specific spot to lounge in mind, then go down early and put your towel on it. Otherwise you'll *probably* be able to find a spot.
The food was alright and was very accessible. They have three restaurants, plus a deli and room service. The Marco Polo, their premier restaurant, is fantastic and I would definitely recommend you eat there at least once. There's a dress code for men, just pants and shoes, no shorts or sandals. We ate a lot of room service towards the end because they cook it right up for you and it tastes better than the buffet.
Activities:
We booked through orbitz and we had the option of purchasing our excursions through the website. My recommendation would be to NOT buy them online. Wait until you get there and buy them from the booth at the hotel, by the pool. They will arrange transportation and everything is it's much more convenient -- the pricing didn't seem to be that different either.
We took a bus to downtown Cancun (Market 28) and that was quite the experience. Be sure to bring EXACT change, in pesos, or be prepared to get ripped off. They have no problem ripping you off right before your eyes.
Overall:
We had a great time. The hotel was clean, the staff was very nice and the amenities at the hotel were great. I would even venture to say that they had the nicest beach around and they also staffed a lifeguard. Lots of in-hotel activities every night -- if you don't have a good time, you can only blame yourself.
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