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GR Solaris Cancun: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 575 reviews
575 Reviews
5.0 of 5 stars
250
4.0 of 5 stars
203
3.0 of 5 stars
48
2.0 of 5 stars
46
1.0 of 5 stars
28
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#24 of 157 hotels in Cancun
Show Hotel DetailsHide Hotel Details
  • Rooms: 306
Address:
Boulevard Kukulkan Lote 59 2 Etap
Cancun 77500
Mexico
Check Rates: $330 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of GR Solaris Cancun

( 50-54 of 575 )
“Loved the GR Solaris -- very relaxing”

GR Solaris Cancun

Apr 8, 2008
5/6 found this review helpful

First off -- We had a WONDERFUL time here. We were on our honeymoon and everything was as nice and romantic as we expected. I would definitely recommend this hotel to others.

Now to the detailed (Long) review:

You've probably already read a lot of the reviews on here and there are plenty of things to read, both good and bad. From my experience, you have to ignore the negativity and focus on the positives. No place is perfect, and this place certainly isn't, but for the price and the experience it's great. I'll break down the rest of my review into smaller sections. NOTE: We booked our trip through Orbitz and had pretty good luck with that. Orbitz has a person at the hotel to help you with any needs you may have.

Airport to hotel:

Getting through customs took awhile but nothing really surprising there. Once we goot through customs and headed out the door we were immediately "attacked" by friendly guys in matching tropical shirts. Be warned: They ARE trying to sell you something and lead you astray. Ignore them. If you use GreyLine, find the greyline rep and follow their instructions. All you have to do is take your voucher out the door and find the grey line rep outside and he will direct you to a van for transport to the hotel.

Arriving at the hotel:

Once you arrive the bellman will take your bags and have them delivered to your room. It's ok... and give them a tip when they deliver your bags. You will be brought to a desk in the lobby where one of their customer service guys will walk you through a map of the hotel and explain all the procedures for dining, lounging, and playing. They will also ask if you want a presentation about a "frequent-visitor's" program -- this is their concept of a timeshare, even though they will deny it if you ask them that. If you decide to go on the presentation it will cost you 1.5 hrs of your vacation and you'll probably get a t-shirt or something out of it. We opted not to participate so I can't tell you what exactly they present.

Staying at the hotel:

People tended to get out between 10-12, and definitely by noon things were hopping. I went out a couple of the mornings to reserve a seat by the pool but even when we didn't we were able to find places to sit. If you have a specific spot to lounge in mind, then go down early and put your towel on it. Otherwise you'll *probably* be able to find a spot.

The food was alright and was very accessible. They have three restaurants, plus a deli and room service. The Marco Polo, their premier restaurant, is fantastic and I would definitely recommend you eat there at least once. There's a dress code for men, just pants and shoes, no shorts or sandals. We ate a lot of room service towards the end because they cook it right up for you and it tastes better than the buffet.

Activities:

We booked through orbitz and we had the option of purchasing our excursions through the website. My recommendation would be to NOT buy them online. Wait until you get there and buy them from the booth at the hotel, by the pool. They will arrange transportation and everything is it's much more convenient -- the pricing didn't seem to be that different either.

We took a bus to downtown Cancun (Market 28) and that was quite the experience. Be sure to bring EXACT change, in pesos, or be prepared to get ripped off. They have no problem ripping you off right before your eyes.

Overall:

We had a great time. The hotel was clean, the staff was very nice and the amenities at the hotel were great. I would even venture to say that they had the nicest beach around and they also staffed a lifeguard. Lots of in-hotel activities every night -- if you don't have a good time, you can only blame yourself.

  • This TripAdvisor Member:
    • Liked — The beach and pool areas were great
    • Disliked — The food got old after a few days
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
branfarm's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: April 08, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $330 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved it!!!”

GR Solaris Cancun

4 of 5 stars
san jose, ca
Apr 7, 2008
3/4 found this review helpful

Loved it! Great value! All-inclusive is the way to go for me.

The food was good overall. There were many choices at the daily buffets, (great mango!) There were always snacks available throughout the day and night (which can be dangerous, but wonderful!) The food was great at the Marco Polo. We ate there several times. The service there was great too!

The pool was nice. It was a bit tricky to get a lounge-chair in the afternoons, but we managed. The swim-up bar in the pool was a plus. The ocean was warm and fun.

The entertainment staff was very enthusiastic, but I would have liked less entertainment from them by the pool. It was pretty constant and it would have been nicer to have more quiet, personally.

We had an ocean-view room. It was adjoining, not by choice and the neighbors were loud and got up very early. We were able to change our room to a non-adjoining oceanview and it was 100% better! We had a few problems with the card entry to our door as well as with the safe. Getting it fixed a few times was a bit frustrating, but ok in the long run.

In some reviews, it seems like people want perfection, but for the price that includes airfare, room, food, drink and entertainment, this place is well worth it. As in life in general, if you overlook a few imperfections and focus on the food, and beautiful atmosphere and who you are there with, it is a tropical paradise!!!
I would go back.

  • This TripAdvisor Member:
    • Liked — location, food
    • Disliked — frustration waiting for things to get fixed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cappycorn's Summary
Date of Stay: June 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: April 07, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Other
Was this review helpful? Yes No
Check Rates
Average price*: $330 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Lots of Fun and Great Service !!!”

GR Solaris Cancun

5 of 5 stars
Virginia Beach, Virginia
Apr 6, 2008
4/5 found this review helpful

Our stay was from 3/28-4/2/08 and we had a GREAT time! The whole facility was very clean, room was clean and well appointed. The view of the pool and ocean was nice and sitting on the balcony in the early morning and evenings was very relaxing. There were many activities to partake of. When you get there check in with the poolside staff to see what's on the schedule...there are some off site activities such as kyaking that are guided by the staff. The pool staff was great. Lots of fun! pool Volleyball twice a day as well as a rousing game of pool water polo! They have activities from G to PG-13 during the day by the pool. I'm not much of a beach goer, so the small beach (thank you Mother Nature) didn't bother me. I basically lived in the pool the entire stay. One thing I would HIGHLY recommend is that if you do stay in the pool a lot, bring water shoes. The pool bottom and sides are a concrete finish and can get rough on the feet after a while, but it is clean. The staff at the pool bar was great!!!! Food....well....you couldn't eat it all if you wanted to! You'll never go hungry here!!! Someone commented here that they got sick because of the ice....Wrong....The facility has there own water purification system and ALL water is potable...even the ice...and trust me, as much as I was at the pool bar drinking drinks with ice, I never felt bad. We were approached one time regarding the time share option, but after letting them know that we were there for the sun and relaxation, they left us alone. They were nice about that. All in all....we had a great experience and would go back again....actually, we are already looking at the calendar for next year!!!!

Klaus aka "Terminator"

  • This TripAdvisor Member:
    • Liked — The pool
    • Disliked — the pool bottom-rough...but managable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancun_Terminator's Summary
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: April 06, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $330 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved the GR SOlaris”

GR Solaris Cancun

Apr 5, 2008
3/3 found this review helpful

We arrived Saturday, March 29.
I would like to set the record straight regarding the time share.
We were approached the first day and we were not approached again until we initiated the process by going into the premier lounge.
As far as the front desk staff I felt that they were quite accomodating, spoke English well and were nice.
I would like to know what some people's expectations are. I was in the hotel management for 7 years and the GR Solaris is fantastic at customer service.
The food was great, not deluxe, but great!! I have stayed at 3 other all inclusives and gone on 2 cruise ships. The GR Solaris was comprable. Additionally--all inclusive does not mean 3 meals a day, it means B, L, D, snacks, 24 hour room service and a deli. If I were to complain about anything it would be that you must make your reservation at the Marco Polo desk by 9am and some nights you need reservations at the Rosamarinus.
The gym was not a Bally's, but if you want to work out you be able to have a good work out.
Everyone was correct about having to get out early for your pool lounge chairs- I was out by 6:45am and many of the chairs were already taken at that time.
My only complaint would be that the children's program does not have a check in /check out policy the children can come and go as they please. Very concerning when you have a 4 year old.Their children's program is not like one on a cruise ship.
I would definitely go back, maybe next time to their Los Cabos location.
By the way we had a family of 5 with children aged 4, 8 and 10

  • This TripAdvisor Member:
    • Liked — The staff
    • Disliked — Having to fight for pool chairs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emeraldisle16's Summary
Date of Stay: March 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: December 05, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $330 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved the Solaris”

GR Solaris Cancun

5 of 5 stars
London
Apr 1, 2008
4/4 found this review helpful

As regular travellers, we never pay for an ocean front room. My wife and I prefer jungle or city views. Afterall, once you have seen one ocean view, you have seen them all. This was our first time staying at a property in a "hotel zone". Our room's balcony overlooked a wall of the neighbouring resort which was less then scenic. The next day, I asked for a room change. The front desk said they would give me a $100 credit to the change if I agreed to attend the time share presentation. since I am in sales, I always consider this a hoot. Needless to say, for 45 minutes of my time and $100 out of my own pocket, my wife and I upgraded to the top level oceanview room for the next 13 nights (well worth it).

The food was good. Alot of Mexican cuisine at all meals. Don't worry all you Americans out there; there are plenty of hot dogs, fries and hamburgers for you too.

The staff were very friendly and were more then happy to converse with you in Espanol.

I really liked the size of this resort. Everything was close if you needed something or needed to go to your room.

I would recommend this property.

  • This TripAdvisor Member:
    • Liked — Staff and Cuisine
    • Disliked — non ocenview rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Layno's Summary
Date of Stay: December 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: October 29, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $330 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of GR Solaris Cancun

( 50-54 of 575 )
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GR Solaris Cancun Address

Boulevard Kukulkan Lote 59 2 Etap, Cancun 77500, Mexico