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Moon Palace Golf & Spa Resort: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 1,985 Reviews
5.0 of 5 stars
1056
4.0 of 5 stars
477
3.0 of 5 stars
154
2.0 of 5 stars
181
1.0 of 5 stars
117
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#20 of 166 hotels in Cancun
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  • Hotel class: 4 of 5
  • Rooms: 2103
  • Address: Carretera Cancun-Chetumal Km 340 Cancun 77500 Mexico
Property Type: Resort (All-Inclusive)
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities that are included in the nightly rate.
Description: Located on Cancun'€™s tranquil south shore, this resort offers 2,103 Superior Deluxe accommodations with double Jacuzzi, 24 hr. room service and... This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant Room Service Swimming Pool
Check Rates: $428 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Moon Palace Golf & Spa Resort

( 1964-1968 of 1,985 )
“4 out of 5 stars”

Moon Palace Golf & Spa Resort

4 of 5 stars
California
Nov 1, 2002
5/9 found this review helpful

Our family, with 2year old, in tow, went to the Moon Palace on Oct 26-30th 2002. It was our 2nd time there. I highly recommend it for going with young children. The pool is the largest pool in the WORLD!! Even little kids, like mine, can enjoy it because there is a ledge at the edge of the pool where kids can safely play. The beach at the Moon Palace sucks. If you're looking for a beach, don't go here. However, you can go to the other Palace's for the day and come back (free shuttle to other Palace hotels). The service was marvelous. The only reason I can't give a 5 star rating is because of the food. It was average or slightly above average. The only good restaurant was the mexican restaurant, simply because they know how to cook their own native food. The Italian restaurant and the Oriental restaurant are called that because they serve a little pasta and a few rice dishes, respectively. The food was by no means REAL italian food or asian food. Here are some tips for those of you who have not been to Mexico in a while. 1) When you get off the airplane, close your ears and head straight outside. Don't stop for anyone who wants your attention. They'll even tell you that they work for the hotel you're staying at. They'll tell you that they work for the shuttle service.....don't believe it. Just go straight outside and head for the shuttle/taxi ticket booth. $20 for 2 people to the Moon Palace and $18pp to Playa Del Carmen. 2) Don't exchange any money for pesos. All places accept the US dollar and you will lose money on the exchange rate because they take a piece of your money when you initially change it and then when you change it back to the US dollar at the end of your trip. They get a piece of your money twice. 3) There is a $40p/p charge when you arrive at the airport to leave Cancun. This may already be included in your airline ticket price. We had to pay ours at the airline ticket counter. It was a new fee for immigration service and something else. I can't remember. Overall, a good trip. I j
onetheless.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $428 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A Wonderful Vacation”

Moon Palace Golf & Spa Resort

Nov 1, 2002
3/8 found this review helpful

We just returned from Moon Palace. It was a wonderful vacation! This is not their busy season, so it was very nice. I don't know if I would like it that much over busy holidays and such. The pools are phenomenal and it is really great to not worry about paying for anything. The drinks were good too. Making friends with the bartenders is very easy, it only takes a few American dollars. And then they will make your drinks as strong as you like! Everyone is eager to please you and I really felt pampered. The food is not excellent, but still good. It was nice to try many different types of foods that they had in all of the different restaurants. There is even a night club over at the Sunrise part of the resort that was really fun and busy! If you have any questions, please feel free to email me at jessicamoore60@hotmail.com.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $428 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Awesome!!”

Moon Palace Golf & Spa Resort

Oct 21, 2002
3/6 found this review helpful

Went there on our honeymoon in Oct 2001, the place was great. There about a dozen restruants, a good number of bars, pools was large and clean, service was great...I could go on and on. The place costs a little more then some of the other resort, but WELL worth it. We rarely left the hotel grounds. We plan on going back.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $428 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“loved it!”

Moon Palace Golf & Spa Resort

Oct 17, 2002
4/7 found this review helpful

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $428 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Best "all inclusive" choice, but...”

Moon Palace Golf & Spa Resort

4 of 5 stars
A TripAdvisor Member
Aug 25, 2002
3/7 found this review helpful

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $428 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Moon Palace Golf & Spa Resort

( 1964-1968 of 1,985 )
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