when we arrived at the moon palace we thought WOW it looks great and looked forward on starting our holiday , But this didnt happen first we did not receive a cold face cloth , drink or flower as advertised but did see guests getting theres later on in the week .

On arrival to the room (which we had to make our own way there with the cases) it was clean and cool until we noticed we had ants all over the work tops and the table after a call to the reception it was quickly fixed ( lol the next day).

The mini bar was not restocked everyday as it was advertised we had to keep phoning and even then we had to wait for an hour or two ,even then the mini bar was left for two - three days not being stocked.

The restuarants overall are very good but be prepared to tip as in some cases we did not get good service as were only a table of two so the waiters would serve bigger tables thinking they would get a larger tip.

For the wine lovers be prepared as you are not allowed to take bottles of wine to the room,we were told by our rep that to get a bottleof wine in our room we were to bribe one of the staff, (why as we paid for an all inclusive holiday) but we did as the rep suggested and ask the waiter to bring a bottle to the room we gave him $10 and asked him to bring another the next day he said ok but guess what no show.

Everybody expects tips tips tips all the time even when they dont desere it which is really annoying.

The beach is nice although not as good as the other palace resorts e.g beach palace ( see pictures) some seaweed on the beach which is cleaned all the time ,for the first 2 meters from the start of the water and even the section that has been allocated for swimmers was full of stones and rocks making it very uncomfortable to walk out in the sea , also the waitress service on the beach was hit and miss as we waited over 3 hours from one visit till the next to be served a drink

dream holiday i think not

My husband and I have been to Cancun four times and of those times three of the stays have been at the "All-Inclusive Moon Palace" Resort. Its beaches are as beautiful as its people. We were at the Moon Palace this past June 2008 and took our youngest son for the first time. He loved it. I highly recommend the Moon Palace to anyone who has never been to Cancun. We had a small mix up (due to my error and misunderstanding) with some of the services I was trying to get through the hotel. I realized two things. One, you don't want to book your trip through the actual "Palace Resorts" customer service website or 800 number. There are plenty of VIP members who sell their time share weeks to you at a decent price that can be found simply by searching "Moon Palace Vacations". This will allow you to get the free manicure, pedicure, and massage per adult. There are some wonderful tours included in your all inclusive price and there are approximately 12 restaurants on the resort itself. The second thing was this. The mix up lead to some frustration on my part because I wasn't able to find a trip my family and I could go on away from the hotel. Everything was booked solid. A guest services rep named Gustavo Jimenez. understood my frustration, but wasn't able to change the package. That day, another family cancelled their tour to go to the Paradise Snorkeling trip, which opened up an opportunity for us to go. Gustavo made the phone calls and neccessary changes to get us booked for this tour. It was at the last minute, but he managed to get it done. We were excited and thankful. The beach was beautiful there. We had a blast! Also, we always go shopping to the hotel zone for our souvenirs. Since this hotel is part of the Palace Resorts, you are able to visit the other near by Palace Resorts. There's even one in Cozumel and Isla Mujeres. The one closer to the hotel zone is called the Canucun Palace. You can take a free shuttle from the Moon Palace to the Cancun Palace, where you can take a taxi to the hotel zone shopping areas. There are approximately 3 or 4 malls with plenty of places to eat. Most restaurants serve bottled water, so you don't really have to worry about getting sick. You also don't have to worry about the water in the hotels, as they have a reverse osmosis water system throughout. They also provide sodas, water, beer and other alcoholic beverages in your room (all inclusive).

I heard from a taxi driver they have three Walmarts, a Costco and a Sam's Club in Cancun. They also have Starbucks for you coffee drinkers.

If you've never been to Cancun, go to the web, look up Moon Palace Resort and see what comes up under "vacations". You will fall in love with this place. In case I didn't mention this, the service there is awesome! For me, it was the best!

Wow! What a place! We had read mixed reviews and were unsure of what we would find. The Moon Palace is awesome.
We had a wonderful 1 week stay at the end of June. The complex is massive and stretches along a wide easily walkable beach. It is divided into 3 area-Sunrise(very active) Nunzic(quieter) and Grand (just opened and luxiourous). We stayed at the Nunzic which is straight in from the highway (about 2 miles).
The Moon Palace is a short drive -ten minutes from the airport. and the lobby is very open and friendly. We got there early in the morning and they had our room ready. The place is divided into separate 3 storey buildings and very spread out. Be prepared for a lot of walking. There are no elevators in the outbuildings so request a ground floor if you have trouble with stairs. The rooms are quite large with a balcony and in-room 2 person hot tub. There are many many pool areas, towels are plentiful. When we got there you didn't need a towel card. Half way thru the stay they changed that policy and we had to get a towel card to get towels.The pool water was extremely warm and they had lounges around the pool on a ledge inside the pool-awesome to keep cool. Swim up bars close by with good drinks-be careful the booze can creep up on you if you are not careful. We had read about the seaweed. Everyday they cleaned the beach. The water is very calm-easy to take out your waverunner, kayak, sailboat, etc. This was a welcome change from staying in Cancun where the water was always rough and we couldn't get past the waves on our sailboat and gave up. Not here. The beach is very wide, cool to the feet and easy to walk on. No reservations needed at the many alacarte restaurants but get there early to avoid the lineups. Happy with all the meals. Especially liked the Italian restaurant with cooked to order steaks, and chops and pasta. Food always available 24/7. Internet cafe with internet 15 min for $2.50, specialty coffees and desserts-yum. Free unlimited phone calls anywhere in Mexico, USA and Canada so we made a lot of calls. Free tours-went to Isla Mujeres and it was great fun, rented a golf cart $15 for an hour with your driver's licence required. Other trips-to Chichen Itza but we had already gone there, Wet N Wild, Tulum, shopping,etc. These trips were on a first come basis, so you had to be in line 1 hour before departure to guarantee a place and took up your whole day. Went for the time share presentation and got a free Jungle tour-speed boats and free tour to Xel-Ha with tubing on a lazy river, snorkeling, etc. It was fun but a long day. Went to the sister resorts-sun palace, cancun palace and were not impressed at all. Wouldn't do that again as you have to wait in line to go and have to come back at a certain time. Went shopping at Isla Mall. Great prices compared with the flea market vendors who are overly aggressive. Didn't go to Walmart but have in the past. No direct transportation other than taxi $25 into Cancun whereas if you stay on the Cancun strip, the bus is 65 pesos. The weather was warm and wonderful and we had a great time.

We stayed at the Moon Palace Sunrise and the moment we stepped into the hotel, there was a warm welcome by the staff . A glass of "Sunrise Royale" drink and flower (for the ladies) were handed to us while we were being served at the check-in counter.

When we entered our room, it was very clean and tidy; and from our balcony, we had a beautiful view of the beach and the well-trimmed landscaping; we can't wait to unpack and change to a more comfortable attire to tour around the place. The pool was huge, the beach was clean, everything was so inviting!

Our 5-day stay there seemed short because we wanted to stay longer as there's always some thing to do and explore. We had been vacationing almost every year going on cruises, Hawaii, Philippines, etc., but so far, our vacation at the Moon Palace was the most pleasant, relaxing and fun...not to mention, the unlimited food and drinks were all so good - bloated us! The whole stay was very relaxing and pleasant. The service was excellent and the staff were very courteous.

I will not have any second-thought of going back to this same hotel when we go back to Cancun.