We just returned last night from Cancun. We had a great time and the food was wonderful. The staff is excellent and the hotel is spotless. The staff is constantly cleaning. The beach is absolutely gorgeous. The construction going on on either side of the Park Royal did not bother us at all. We stayed 4/22-4/27 and were on the beach every day and loved it! I recommend this hotel - great value for the price we paid.

This was a clean, if rather dated, resort a little dwarfed by some of the more modern large hotels along the strip. We arrived at late at night only to be told that it was ALL INCLUSIVE that it was MANDATORY and that we had been charged from 12pm, before we even got on the flight!!

If this is the kind of holiday you look for then you will not be disappointed, and in truth the options outside the hotel are limited to fairly expensive theme restaurants and more ALL INCLUSIVE bars with watered down drinks and plenty of reminders from the waiters that service is not included.

Do not go on the ALL INCLUSIVE drinks party with any reps..you will eventually be led to a NOT ALL INCLUSIVE bar after they have plied you with nasty watered down drinks and will disappear with your transport home. Taxis are extortionate but the local buses are 24hrs and cheap, if rather fast!

The buffet food varies in quality but there's enough variety for a week. The Italian restaurant on site is part of the ALL INCLUSIVE and is of a pretty decent standard, it is also child free but you must book early as it can soon fill.

The beach here is about the best in that area of the hotel zone and the pool areas are well cared for. The staff are warm and friendly, we felt that although tips were ALL INCLUSIVE the service should be tipped as it was efficient and professional.

Everything is in plastic or polystyrene which apart from be a huge waste ecologically it did take any classiness away from the resort.

Its a shame that this is ALL INCLUSIVE as only the money earned by the staff goes into the local economy...you are a veritable prisoner of sorts which is a shame as the region is beautiful, the people are warm and gregarious and there is more to see than a beach, polystyrene margaritas and ALL INCLUSIVE coco bongo type nightclubs......


PS. when we were there there was construction work on both sides which apart from being noisy it also made the balcony too dusty to sit on

Beautiful Beach. Beautiful views. The hotels are situated between waht used to be a large area of shrubbery, but now, the resort is actually in the shadow if the Westin resort.

The resort was amazing, the staff were EXCELLENT!!
The rooms where nice, fresh and the housekeeping staff did an excellent job!! The food at the buffet was good, a good selection.
One negative thing...
there is no longer lush jungle around the hotel, as the picture states on the website, but now mon-sat there are builders on either side, sawing, cutting and blasting ALL DAY LONG...very loud
they also whistle at you, I was sitting having a drink, getting yelled at, and waved at my Mexicans, overlooking the resort.
The streets were very clean, but alot of construction going on.
Another negative thing...don't trust anyone, even your representative, they all work on commission, and if you talk to the locals, they will give you the low down.
All and all it was amazing, the beach was simply spectacular, the ruins are amazing, but yet again, the construction has ruined what I imagine was once a very peaceful resort.
If you are thinking of the park royal, it was a good stay, a few things for improvement, out of thier controll...
all and all, it was awesome!

Super friendly staff

The Park Royal tries very hard to make your stay pleasurable!
The hotel is clean to a fault. The over use of improperly diluted bleach is frightening. Upon my arrival to our room I washed my hands. A few hrs. later I noticed that my shirt was bleached white at the sleeves and ruined.
I'm sorry I mentioned the problem because while I was asleep in my room(9:30 pm) there came a knock at the door. My husband opened the door and in stormed a maid with a can of air deodorizer, who like a made woman sprayed every room even the bedroom where I was sleeping before my husband could stop her. Choke from the bleach or choke from the aerosols? Intro to first day.
May I mention the two HUGH building going up on each side of the Park Royal!!!! Hum, you haven't been told of the construction?????
Oh yeah, and may I mention that the erosion of the once beautiful beach is a shocker?
Environmentally speaking, all of Cancun is a disaster waiting to happen.
The smell of raw sewage from the Kulkulcan Avenue is overpowering!
Simply walking across the street to Isla Mall you have to cover you nose. Also, be very careful crossing the street. Pedestrians take their life into their own hands every day. The traffic is crazy.
So, Unfortunately, I didn't go into the beautiful Caribbean blue waters for genuine fear of being knocked down. My husband took a few tumbles for me.
I saw, from daily walks on the beach, the terrible cost of destructive hurricanes to this area. ( I was present for one called Ivan.) but, Cat. 5 Wilma really set Cancun back a few years.
Look at the beautiful picture of Park Royal and know this......There are two UGLY construction sites on either side of you.
The staff is Great, the hotel is clean, the food is wonderful!!!!!
Beach combing is still fun.
If you are an enlighted environmentalist, you will be sad. You will see the iguanas, who make their home at the Mayan ruin, are being squeezed into a shrinking piece of real estate. Shame on Mexico for allowing a hotel to be built so close to a National Treasure!
Perhaps this wasn't the place to say all this. I just had to say it!