We booked two adjoining suites for us and our children. We ended up in one ROOM (instead of the suite we paid for) 2 stories higher than our children suite. We tried to change it and were told after many tries that Expedia was the one who promised us those rooms and they didn't have to honor it. The people at the check in counter were arrogant and they do not care if you have a problem.
The air conditioning vents were right under our windows, and the noise was unbearable: a little like a trash truck standing under your window.
Coffee and water are supposedly provided in the room: we had ONE coffee and one bottle of water per stay per room (the second day, the maid put back the empty package neatly, so we thought we had cofee).
Among other problems: the unbearable smell of sewage that came and went, the dirty towels folded back and put on the rack in lieu of clean ones, the water in the shower always cold in the morning and at night, it would be hit or miss. We put $2 in the bed everyday, it didn't make any difference.
There is NO beach at this hotel: do not be fooled by the pictures: at the bottom, you have a boarded opening to the sea, no sand.
The tiny swimming pool is in the shade in the afternoon, which is a good thing because there are only two umbrellas for 20 lounge chairs, and you cannot stay in the sun in the morning.
The hotel is old and smell damp. We luckily went to the other hotel next door for breakfast. We didn't spend that much time per say in the hotel, since we went all over around Cancun. It would have been terrible to stay there during the day.
Do not waste your vacation in going in this hotel.

First of all - if you have ANY problems with disabilities or moving up and down steps this is not the place for you - simply because there are MANY steps to get to everything - to the lobby, to the rooms, to the pool ect. and there is not an elevator.
If you do not have any problems you will be amazed by this wonderful hotel. It's like staying in a castle. We traveled with 2 other couples, 3 rooms total - all were facing the street - but were still amazing!!! large rooms, small kitchens with a fridge & coffee maker, large bathrooms, large balconies.
The lobby is beautiful and has a pool table for public use. The pool is GREAT - beautiful landscaping, friendly staff. We were all inclusive and found it to be quite worthwhile with no problems getting drinks, food etc. We all visited the sister property 2 doors down - this is more modern and with that were crowds, loudness etc. An ok change for a few hours, but we found ourselves back at "our" hotel enjoying the serenity. The building is older - but well kept. Plenty of hot water for showers, plenty of towels, pillows etc. The staff was very accomodating. I would stay here again in a heart beat - am sad that we only had a one night stop before leaving in the morning - its a great property if you don't mind a few steps.

I booked a night at the Avalon Baccara because we were finishing up a long tour around Yucatan and were flying out of Cancun the next day. After driving past a number of sprawling, new monster hotels from the south, I was pleasantly surprised to arrive at Avalon Baccara on km 11 of the Zona Hoteleria. It had a lot of character, and we were given a huge suite with a living room, kitchen, hot tub, bed and bath. The hotel is showing its age a little, but the room was clean, attractive, and the feel of place is pleasant, relaxed and fun. I usually shy away from "resort" type hotels, so this was perfect for me. THe pool was nice (swim-up bar) and the view of the sea was fantastic. Beach access isn't easy from this hotel, but I was coming off ten days of blowing sand at southern beaches -- the view without grit in the air was a refreshing and welcome change! Generally, the crowd was either pretty old or with kids, so if you're looking for a great singles scene I'd go someplace else. Unfortunately, I didn't try the restaurant. The menu looked good and the prices seemed reasonable.

We arrived at the crack of dawn and were able to check in immediately which was great. Rooms were just fine. Nothing fancy but we didn't expect them to be. The bathroom was almost like a separate room it was so huge! No romantic view either but we didn't go to Cancun to sit, staring out of our hotel window.

The staff was friendly and helpful. The greatest thing about Baccara is that it's only a few hotels down from their larger, fancier hotel in the chain, the Avalon Gran Cancun. The breakfast buffet was AWESOME, service was great and as long as you are wearing the wristband you get at Baccara when you check in, you are free to use all their facilities (pool, towels, charge food/drinks to your room).

Compared to some of the other hotels (monstrosities) we saw along the strip, we much preferred the smaller, more personal touch at the Avalon hotels.