Stayed at the Aquamarina in june for 5 days (supposed 2 be two weeks )but had to move as i was unhappy with the service i recieved during my time there. My boyfriend had food poisoning on the second day, i had to call the doctor out and in the end ended up paying 350 dollars out! Wen i spoke to the rep he sed my boyfriend must have drunk too much alcohol! he didnt make a word of sense! so we moved to a different hotel the Oasis Viva which was lovely, white beaches and all that.

Th beaches at the Aquamarina are disgusting - hope nobody is planning on going in the sea .


Food at the hotel was disgusting, freezing cold and always the same old PASTA AND RICE

Staff are not too bad, i know people will read this and say im just a complainer, we paid 1650 for the holiday which obviously isnt top price for this kind of holiday but you still expect an average experience,

Good luck!

July 5th, 2008
My family just returned from a week stay at Aquamarina Beach. I would like to inform everyone that the way we were treated was terrible. We were a group of 20 (5 rooms) the hotel staff was so rude. I understand yes we are in Mexico but they showed no consideration to the language barrier. It didn't seem to matter that our group was the largest amount of people in the hotel. We filled the resturant each night and we all tipped very well, but by the middle of the week they just didn't seem to care we were there. This was my 4th trip to Cancun - I truly love it there and will return, but my entire family is on a quest now to inform everyone about the Aquamarina and how they treat people from other countries. We were not the only one's that were complaining. There was another family from USA that the bartender refused to serve, and there was a group from Australla that had the same thing happen, and one night when our family was in the resturant they refused a family from England, while allowing other "Mexician" to come in. We let them sit with us and they would not serve them - we had to tell them they were with us and they were very rude.
The food was okay, but they serve the same thing every day. If you can eat the same thing everyday then you will like the food.
One of our rooms had dirty sheets, when the maid came in she just brushed them off and said see - it's okay. We took sheets from the cart and put them on the bed.
One of our rooms didn't even get maid service for 2 days. They went to the pool to get towels to shower with.
If you want cheep and like dealing with rude people - then this is your place.

OK...if you are traveling with children...beware...this hotel sits on a topless beach!

I stayed at this hotel because it was close to another hotel where I was doing some work. Consequently, my expectations were low. Nevertheless, I was EXTREMELY disappointed. The hotel staff were rude, slow, ill-informed and generally useless. Although the rooms were clean, they were very spartan. The food is absolutely the worst I have ever experienced at a hotel that is more than $100US per night. All I could think while I was there is how mortified I would have been if my wife had been with me and we were trying to have a romantic weekend. I have stayed at over 100 hotels in my life and this one, barring the occasional Motel 6, was the worst. Do yourself a favor and stay away! (this is the first time I have ever felt compelled to write a review of a hotel)