July 5th, 2008
My family just returned from a week stay at Aquamarina Beach. I would like to inform everyone that the way we were treated was terrible. We were a group of 20 (5 rooms) the hotel staff was so rude. I understand yes we are in Mexico but they showed no consideration to the language barrier. It didn't seem to matter that our group was the largest amount of people in the hotel. We filled the resturant each night and we all tipped very well, but by the middle of the week they just didn't seem to care we were there. This was my 4th trip to Cancun - I truly love it there and will return, but my entire family is on a quest now to inform everyone about the Aquamarina and how they treat people from other countries. We were not the only one's that were complaining. There was another family from USA that the bartender refused to serve, and there was a group from Australla that had the same thing happen, and one night when our family was in the resturant they refused a family from England, while allowing other "Mexician" to come in. We let them sit with us and they would not serve them - we had to tell them they were with us and they were very rude.
The food was okay, but they serve the same thing every day. If you can eat the same thing everyday then you will like the food.
One of our rooms had dirty sheets, when the maid came in she just brushed them off and said see - it's okay. We took sheets from the cart and put them on the bed.
One of our rooms didn't even get maid service for 2 days. They went to the pool to get towels to shower with.
If you want cheep and like dealing with rude people - then this is your place.

OK...if you are traveling with children...beware...this hotel sits on a topless beach!

I stayed at this hotel because it was close to another hotel where I was doing some work. Consequently, my expectations were low. Nevertheless, I was EXTREMELY disappointed. The hotel staff were rude, slow, ill-informed and generally useless. Although the rooms were clean, they were very spartan. The food is absolutely the worst I have ever experienced at a hotel that is more than $100US per night. All I could think while I was there is how mortified I would have been if my wife had been with me and we were trying to have a romantic weekend. I have stayed at over 100 hotels in my life and this one, barring the occasional Motel 6, was the worst. Do yourself a favor and stay away! (this is the first time I have ever felt compelled to write a review of a hotel)

We paid £750 each for 2 weeks all inclusive which wasnt bad, a winter sun deal - the weather was excellent for the full 2 weeks. 80+ degrees everyday.

Rooms were nice but basic, there is a door leading to nextdoor in the room which is rather thin, you can hear everything nextdoor!!!

Maids were good but a pain in the [--]. they always came late afternoon when you wanted a siesta! Our maid always came about 430pm which i thought were too late. Even if you put the do not disturb sign on the door, they still knock on and wake you up.
I complained to the rep about this, but only made things worse. Every single morning from then on after the maid woke us up by banging on the door at 830am, when i answered she kept saying reporté reporteé what ever that mean, and then walked off - but she still didnt clean the room till late. if you left them a tip they would fold the towels into different shapes, like a swan - which is nice.

the food is ok - could be better, always the same things and undercooked, however at night, you could pay a small fee and eat in the quieter poolside restaraunt and you could enjoy things like lobster and steak and it is much nicer.

the staff are excellent, the barmen Jorge, Asterio and co. Who got tto know what you drank and they would make sure you never had an empty glass. The entertainment team are excellent, chicken and maria inparticular who are wild!! they put on activities all day such as beach football, beach volleyball, water polo, mini golf, table tennis etc!

there are many nationalities that come to this hotel, in our hotel i spoke to canadians, americans, norweigans, polish, mexicans! so a good mix of people really, which makes it more interesting!

the hotel is situated right on the beach, which unfortunately has 2 jetties within very close proximity (about 10 metres), so is full of jet skis and an awful lot of seaweed!!! the hotel is situated quite far from the centre, although the buses are very regular and cost a mere 20p which solves that problem.

the front of the hotel is located on a duel carriageway, which is manic, although there are pedestrian crossings, it is not law for the cars to stop! so sometimes it is like playing chicken crossing the road!

they have a lot of themed nights where by they would put on traditional mexican shows, so that means mexican food for tea which is enjoyable!

they have a little flea market which comes to the hotel, but the sellers are too keen for a sale and you can haggle them down by about 75% of the price.

there is something on everyday and something to please all, i would not really recommend this hotel for children though!

There is so much to do in cancun, it is an excellent place. the hotel itself has excellent staff, but i would pay slightly more and go for a better hotel, even though we had the time of our lives there!!!

BEWARE THE MEXICANS ARE MAD FOR TIP! EVERYTHING YOU DO HAS TO HAVE TIP, IT GETS QUITE ANNOYING.

TIP HAGGLE THE PRICE ON EVERYTHING, YOU GET THINGS MUCH MUCH CHEAPER!