As a first time Palace Resort guest, I was very impressed with the friendliness of the staff. We were greeted each morning by the same waiters and the concierge was very helpful to all of our needs. The entertainment staff was especially friendly and made the pool a fun place to be each day. Water volley ball and Salsa lessons were just a couple of the fun daily activities. The pool waiters and waitresses began bringing us drinks before we even had to ask. What service!

The rooms were spacious and extremely clean. We saw the floors being washed each and every day. I have neve seen such care and detail taken to cleaning the rooms.

The balconies overlooking the ocean were spectacular. Listening to the ocean waves with the door open became a daily ritual.

The restaurant service was wonderful. We forgot that it was an all inclusive resort sometimes and felt that we were in a fine dining establishment. Our waiter was never far away.

What a shock to reality to return home and back to reality.

Let me start by thanking my travel agent AGermosen. I planed a family vacation for spring break. My concern was that my children Isabel 10 and Gabriel 14 have a great time. I began my quest by looking at swimming pools… the bigger the better I thought.
Upon consulting with AG, he offered the possibility of staying at one palace resort and visit any of the pools that come in all shapes and sizes.

As I reviewed and digested all of the comment in this site I was extremely apprehensive to take this plunge. My travel agent provide me with an eased of comfort as I made my decision. I live not to retreat it.

The beach palace is awesome. The staff is superb. The food is great; in particular the oriental restaurant…nonetheless, I was serenaded throughout dinner at the Italian restaurant and the food as well was excellent.

In any case, my journey began with the notion that making memories with my family was my objective. The words began to flow as I explained to my kids that a dream vacation is sometimes just that a dream, but, there is always next year.

If you travel with kids under 12 years old, you must check out the kids club at the Cancun Palace, my 10 year old favorite place. The 14 year old was happy to have made many friends at the Beach Palace and as typical teenager was certainly not happy when I checked on him. My 13 year old favorite place (aside the pools and the beach (by the way do not expect to see a beach in front of the Beach Palace, but do not despair, you just walk a few steps and in front of the Melia Hotel you have all the turquoise water you desire and more…) was the game room which is annex to the piano bar, in all the hotel is lovely, compact, clean… the swimming pools and whirlpools at the sky floor are complemented by two bars where the snacks are your favorite drink are taken to you by an always smiley waiter that is constantly greeting you with and hola and es un placer.

To make justice to this report, let me tell you about the day bed at you room located at the terrace of your room. My lovely wife should have many fond memories…I Hope, I think that the breeze of the see the sound of combined with tequila Don Pedro did the trick, it did not take long for me to become the Pancho Villa of any Senorita’s dream or the Speedy Gonzalez, in all, It was a great vacation where I found passion in my existence.

It was a great vacation.

Thank You Alex.

My wife and I stayed at the Beach Palace for 7 nights in early April. We loved the resort. The resort is small and we do prefer a larger Riviera Maya type resort but this resort was very accommodating.

The food was fantastic. We ate at the Italian 4 nights with Antonio as our waiter. He would bring us anything we wanted from any restaurant. We had Carpaccio, Sushi, the tomato and fresh mozzarella salad was very good, we had Fajita’s, the Maui Maui was beautiful, the filet medallions’ were very tender and the service could not have been better. They new our name by the second night and always said hello by our name.

We ate outside at the steak house (Terresa) and it was ok. The steaks are typical all inclusive cuts of meat. I had the surf and turf (strip steak and shrimp) the steak was tuff but the shrimp was very good. Instead of complaining I just asked for more shrimp and did not eat my steak, the meal was fine, I was happy and they could not be happier to get me more shrimp.

We never ate at the Oriental but we did have Sushi delivered to the Italian restaurant and it was very good. We also never ate at the Mexican buffet but we did have Fajita’s brought to us and they were as good as I ever had.

I went on a little about the food because I could not find a thing to complain about, while others say it’s bad and they did not like it. I find that unbelievable.

The pools were warm, too warm some times, not even refreshing. I think they add cold water because some days it did at least become refreshing. The service at the pool bar and around the pool was very good.

The 14th floor pool was nice with great views but it was not used much and very quite. It was also 20* hotter on the roof and the extra 20* was not really needed in the week we were there.

The shows were all right with the fire show being the only one that could actually be sat through in its entirety. The movie screen above the pool was awesome to watch the NCAA Basketball Championship Game on.

The room is spacious and clean. It was cleaned by 11:00am every morning. We had an ocean front room on the 4th floor and the view was great. We could watch the basketball game, the weekly movie (this week was Spiderman) or all the nightly shows from our balcony that was an added bonus.

The location is also nice. There are two malls and several restaurants in short walking distance.

We were talked to when we first checked in about the Premier package and never bothered again. We did not find it to be any burden at all. When the lady became a little long winded I let her know nicely and respectfully that if we were interested we would get back in contact with her but right now we just want to get to our room, unpack and get to the pool. She was respectful in return and never again did she or any other staff member approach us. The front desk was professional, helpful and charming, absolutely no problem there.

We had a great time, with no regrets for picking this resort for our vacation. We would return to this resort. In fact after visiting the Cancun and Sun Palace’s this would be my first choice of the three.

DO NOT STAY HERE Stayed 4/9/08-4/18/08, arrived and had us in rooms on Lagoon side, and two rooms not adjoining but down the hall from each other. Finally got rooms we paid for. Out to the beach, guess what, The Beach Palace has no Beach, nor does it have access to the beach. Both ramps were blocked. We explained that we were paying a great deal of money and their web site is false advertizing. I suggested the manager arrange with the hotel to the south to allow us access to the beach through their hotel. That arrangement was made. NOISE, I have never stayed in a nosier place. The Bar was under our room and noise went on till 1am. They have a drive in movie size screen that drops down by the pool. At night there is either a movie or some type entertainment with a sound system so bad and loud there should be a law forbidding its use. The food was tasteless, service slow. No water activities at hotel. NONE Not kid friendly. Never will we stay at a Palace property again.