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Dreams Cancun Resort & Spa: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 1,134 reviews
1,134 Reviews
5.0 of 5 stars
647
4.0 of 5 stars
283
3.0 of 5 stars
76
2.0 of 5 stars
66
1.0 of 5 stars
62
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#13 of 157 hotels in Cancun
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 379
Description: Pyramid-shaped resort on Cancun's northern tip, surrounded by ocean and saltwater lagoon on three sides - 25 minutes from airport. This description is based on information provided by the hotel.
Address:
Punta Cancun s/n, Zona Hotelera
Cancun 77500
Mexico
Check Rates: $429 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Dreams Cancun Resort & Spa

( 61-65 of 1,134 )
“Day Four”

Dreams Cancun Resort & Spa

5 of 5 stars
Capital City, North Carolina
May 15, 2008
6/6 found this review helpful

Currently onsite. The Cancun airport was bad. Make sure you potty before departing the plane, cause we were in line for about two hours just trying to get through customs. Annoying sales people after going through customs trying to stop you before the doors to the cabs/vans. Don't stop. They seem official but are just trying to sell you something. Gray Line brought us directly to our hotel without any other stops. Upon our arrival we were met with cool towels, champagne and warm cookies. The service here is outstanding. The food has been great. Make sure to order breakfast room service. Go to the beach by the tower close to the Seaside Grill. The entertainment staff will escort you to the clubs and stay with you. You can tell the difference in service for the guests that are tipping and those that are not. They do have wi-fi internet for a fee.
It's a beautiful day in Cancun. Time to hit the beach.

  • This TripAdvisor Member:
    • Liked — All inclusive
    • Disliked — Problems with door key card
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
softballmom0's Summary
Date of Stay: May 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: May 07, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Other
Was this review helpful? Yes No
Check Rates
Average price*: $429 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“This resort is great!!!!!!!”

Dreams Cancun Resort & Spa

5 of 5 stars
golden valley
May 14, 2008
6/6 found this review helpful

Our family stayed there for a week and it was one of the best experiences of our life. The staff treated us like royality. My children went to the explorers club. The employees at the Explorers Club were exceptional. My kids became very attached to the girls who worked there. Rossy, Elena, Malena,Novil and Felisa should be commended for the hard work and dedication they represent to the resort and the children. These girls provide a safe, fun filled experience for these kids. They are always doing activities that kids enjoy. The conceirge there were so helpful. And every person who we came in contact with, dining, bartenders, housekeeping, event staff and everyone else I may have left out we just as polite as can be. Dreams Cancun should be proud of the staff they employ. My family and I will be returning to this resort!!!!!!

Bernice Stone
Golden Valley Az

  • This TripAdvisor Member:
    • Liked — there is to much to say about what we liked the best
    • Disliked — having to leave all the wonderful people
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iceroadtrkr's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: May 14, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $429 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“amazing place”

Dreams Cancun Resort & Spa

5 of 5 stars
liverpool,england
May 12, 2008
6/6 found this review helpful

went to dreams for a week after 4 nights in vegas and 3 nights in phoenix and dreams was by far the highlight.the hotel is beautiful and the people fall over backwards to help you.The food was amazing as well with a wide variety to choose from.You can lie on the beach while a waiter brings you drinks,with free snorkelling and kayaking it was a superb experience.the night time in the hotel was a bit dull but there a a few clubs within walking distance. It was the first time i had been all inclusive and if all hotels are this good i will be doing it again,i would reccomend dreams to anyone

  • This TripAdvisor Member:
    • Liked — the magnificent views
    • Disliked — niht time was a bit dull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pewak's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: October 18, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $429 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Pretty good stuff”

Dreams Cancun Resort & Spa

May 12, 2008
4/4 found this review helpful

Some observations from our (my wife and I) Dreams stay in early May '08. This is a great time to stay as it was not crowded at all. Very attentive staff, extremely well-kept grounds, very clean (albeit somewhat stark) rooms, food was quite good (view was best from Seaside Grill), both beaches very nice. The main pool was small considering Dreams' size and the windward side pool was even smaller and not as convenient. Not sure if we would stay again but that's not a reflection on the facility rather we like trying new/different things. The AAA book has this rated 3 (out of 5) stars, we thought it was closer to a four-star but not five.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Pool size and number of chairs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LION700GUIDE's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 50-64
Member since: April 23, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $429 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Best Vacation We've Ever Had!”

Dreams Cancun Resort & Spa

5 of 5 stars
charleston, wv
May 11, 2008
9/9 found this review helpful

The only bad thing I have to say is we should have stayed longer. My wife and I stayed 4 nights to celebrate our anniversary 4-27 to 5-1-08. We are middle-aged, middle-class bargain hunters. This was our first trip to Mexico and our first stay in an all-inclusive. We're afraid to stay anwhere else now because this place was so perfect for us. Anyone who has negative things to say about Dreams is probably not happy wherever they are. I want to share some tips and memories. Book your flight out of a major hub. It's cheaper and saves time. Bring something to drink on your flight into Cancun. We had to wait 1 1/2 hrs to get through customs and there are no soda machines. (don't worry, it's worth the wait....you'll see) We took a taxi to and from the resort. Cost about $26. The car was air conditioned, and it only took about 15 minutes. (don't forget to tip..$1 U.S = $10 Mexican) We booked thru travelocity taking the cheapest room and were glad we ddnt take the offer to pay for an upgrade. We stayed in the pyramid bldg with a view of the dolphins and the ocean from our balcony. (wait til you get to your room to decide if you want an upgrade. Then offer some cash to the bell boy to get you one. Ours made a call and said he could have us closer to the dolphins the next day, but my wife was happy where we were) Nice A/C, bathroom w/plenty hot water, stocked fridge, slippers/robes, and very soft bed. The drinks are awesome. Some top shelf' alcohol cost extra, so make sure you ask. I tipped a dollar each round, although I knew I didn't have to. I ordered flowers thru the concrge and they threw in comp fruits and champaigne and put a happy anniv. banner on our door. (cost $55) No reservations are required, but I asked for one at Oceana and got a table with an ocean view that we'll never forget. I had fun ordering foods I couldn't even pronounce, and loved it all. They have nice big beach towels. So don't bother packing any. They also have free rafts to use. Get up early to reserve your spot on the beach. The beach on the dolphin side has calmer water but the beach on the other side had less children. (for those of you who enjoy a mid-day alcohol induced nap). We always felt like we had privacy and never was crowded or had to wait for anything. My wife was like a kid swimming with the dolphins. She LOVED it. The theme nights are really fun too. Shopping tip: the further away from the resort...the cheaper. however, you have to put up with the heat, the crowds and very aggressive salesmen. We decided next time we will shop from the vendors that set up at the resort on certain nights and pay for the convenience. The entire staff was friendly and seemed sincere in their hospitality. We miss hearing "it would be my pleasure" I can't wait to go back next year...there's nothing like floating in calm chrystal clear water, staring at perfect blue skies and telling God how much you appreciate the life you've been given.

  • This TripAdvisor Member:
    • Liked — staff, dolphins, beach, drinks, food
    • Disliked — leaving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kevinthewriter's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: June 21, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $429 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Dreams Cancun Resort & Spa

( 61-65 of 1,134 )
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Dreams Cancun Resort & Spa Address

Punta Cancun s/n, Zona Hotelera, Cancun 77500, Mexico