We arrived to ‘El Morro’ late and not in the best mood. The staff at ‘El Morro’ was waiting for us and they were very nice. They helped us unload the luggage for 16 people, then we had a great meal with a great view of the bay. Overall, we had 4 very clean bedrooms
After we were accommodated my sister’s purse was missing, we thought we left it at a restaurant that was one hour away (Troncones, good seafood). We went back to the restaurant the next day with no luck.
There were some drainage problems in one of the bedrooms, because of sand in the drain. The problem was solved the same day we reported it. All the bedrooms we had had air conditioning and fans working. We had nice surprises as flower petals in the bedroom and bathroom, I thought it was just for the brochure, but they were for us too.
My American husband and daughter stayed there an extra night. They loved Zihuatanejo.
After we were in Mexico City, we got a call from the hotel telling us that they found the missing purse under a cushion, and the sent it with Eduardo’s mother to Mexico City. Getting the purse back meant so much to us. I can’t thank them enough for all they did for my whole family.



Value
Location
Rooms
Service







