We have just returned from 14 days at Club Med Ixtapa Pacific, and we had such an amazing time, that I need to share the experience! This was our first time at a Club Med, although we have been to all inclusive hotels previously. While I can't speak for all the Club Med facilities, this specific resort is amazing. Prior to booking this holiday, I read many reviews in Trip Advisor, and our experience parallels many of the extremely positive reviews.
We have two children (6 years and 7 years), and selected the club primarily based on the Kids program (mini club). The kids program and staff are amazing. My daughter is a little shy, but they had her participating in all activities - kayaking, sailing, hip hop shows, etc. etc. She had no interest in the trapeze, and she was extremely grateful that no one pushed her beyond her comfort zone, or made her feel badly for not participating. My 6 year old son was hanging from his ankles on the trapeze though!
The staff to child ratio is excellent, and the kids are exceptionally safe and happy. My biggest frustration was my kids whining when I tried to be a good parent, and take them out in the afternoon to spend quality time with us! After 10 days, my son was begging me to let him spend the entire day at kids club "like all the other kids". . . . One of my favorite part of Mini Club was the ability to have the children eat dinner with the other kids from 6:30 - 8:30. The parent signs them in, gets them a plate of dinner, and you are free to go enjoy a glass of wine on the balcony (or where-ever you choose) and have a romantic dinner for two! My husband and I have not had so much private time, and quality "us" time since we became parents. . .
The Mini Club hours are from 9 - 5:30, and then from 6:30 - 8:30 pm, six days per week. We never had the kids in all day, but they were in and out depending on the activity and day. For those parents that want to make a night of it, you can register the kids for a "pajama party", where they can be babysat in the kids club until 1:00 am. This is an additional cost of 22USD per child (half price occasionally!), but for a special night out seems worth it. The kids watch videos, play games, and then nap in their pajamas. You can also arrange for babysitting in your room at approx. 20USD per hour.
As noted in other reviews, the facilities are beautiful, and all newly renovated. Many fellow travellers commented on how natural and beautiful the grounds of this facility were compared to other Mexican resorts, and a number of people indicated this was their favorite Club Med facility for familiies (since the renovation). It is smaller than many of the other Club Med family resorts, and there is more personal interaction with the staff and between guests. The layout is also excellent for children, who can easily find their way around, in a safe environment.
Although I'm duplicating what other people have said in reviews, the management and staff at this Club Med are truly what make the experience so spectacular - for kids, families, and the few couples that I saw.
The Chief of the Village (or General Manager), Jean Marc is an extremely personable, gifted leader. His staff (the GO's and the local Mexican employees) all speak highly of him. They love working for him, and it shows. One GO, in an admiring tone, said to me "he (Jean Marc) is everywhere, and knows everything going on". I think it is true. I heard wonderful stories from guests and staff alike. Jean Marc knows many of the guests by name, he upgraded a honeymoon couple (who obviously didn't have the money) to a suite, gave t-shirts to the guests and kids who participated in the shows, speaks daily with as many guests as he can (and remembers personal details about many). . . .To get world class service in a hotel, it really must start with the top managers, and this is clearly the case with this Club Med.
Most importantly for me, the staff at the Kids Club were great. All spoke fluent English, many spoke French and Spanish. I don't think there was a child in the Mini Club who didn't have someone there that was fluent in their language. When our stay was ending, both my kids made cards for the GO's at the Mini Club - thanking them and saying how much they would miss them (and I am lucky if I get a card for Mother's Day!)
Club Med is not a cheap vacation by any means. However, it is on par with all the 5 star Mexican resorts I looked into, and from my experience, when you consider the calibre of the children's programs, the food, and the personalized attention every man, woman and child receives, its worth every penny. We will start saving our money now, so we can go again in 2010! The 2 weeks was amazing, if necessary, I'd settle for 7 days, although try to stretch it to 10 days if at all possible!!!
Jennifer and Kevin from Vancouver, BC




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