This place has just gone through a $25 million USD upgrade, and it shows. The drab public spaces have been spruced up. There are new bars and a new restaurant. The plastic lounge chairs now have pads, and there are canopy beds for comfort and shade at the main pool and along the beach. The rooms are now equal to a good hotel room, instead of being drab monastery cells. They also seem better sound proofed than before. The food is even better than it was with multiple choices. For breakfast there is an egg station and an omelette station that cook to order. Make use of the abundant exercise opportunities or you won't fit into your clothes by the time you leave. The people who work there, known as g.o.s are friendly and hard working. They go out of their way to help you.
The beach and public areas of the club were very clean.
I only gave it 4 stars because of some glitches -- none of which should deter your visit, but which should be remedied. It took over an hour from my arrival to get a room because of some mix-up -- even though the place was only 1/2 full. It took even longer to get my luggage delivered, and still longer until someone could open the safe so that I could program it. My room was a good hike from the central area. The front door stuck several times, either because of the humidity or poor engineering. The toilet seat was somehow bolted at a slight angle to the toilet bowl. The card key didn't work after I left it in the pocket of my swim trunks and it got wet. This happened to several people. Because my room was at the end of the club, this caused me to have to walk the length of the club to get it fixed. It should be apparent that in a club med, card keys will get wet. The beds were very hard, which was fine with me, but others I spoke to were not getting much sleep because they preferred softer mattresses. The rooms have a flat-screen t.v., but oddly, since most of the guests were English speaking Americans and Canadians, only two of the channels were in English. (Someone please explain to me why a Simpson's cartoon dubbed into Spanish would also have Spanish subtitles.) In this day of satellite tv, you'd think they could put more English channels on (even though you likely wouldn't spend that much time watching tv.)
Check-out time is 11 a.m., and luggage must be packed by 10:30 and out of the room. My flight out did not leave until 5 p.m., which left me hours to hang around the club without the comfort of a room. (There is a room you can change and shower in by the reception area, and also lockers for small packs, though not luggage.) One could buy a few extra hours at $10 per hour, but why? The club was half-empty and they didn't need the room right then. It essentially kills a day, and, after it took more than an hour to get my room on arrival, paying extra to leave late did not sit well with me.
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Location
Check in / front desk
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