I am an owner at Playa del Sol. I purchased a timeshare in 2002, not knowing what I was getting myself into. I have since discovered that much of what I was told during the sales presentation was not true. I was told I could easily resell my timeshare, and given a list of companies to help with that - these all turned out to be frauds. I was told that I could rent my weeks, but it turns out that I have to pay in order to do that and in the end, barely make back my yearly maintenance fee. But the final straw happened when I called to book some weeks for friends who want to come to PV while I am there in June '08. I was told that they are no longer accepting reservations for Playa del Sol Los Muertos. When I said that I already had a reservation, I was told that it has since been taken off the market. I have since been told that they are renovating the property and do not want to inconvenience guests with the noise - but, I AM STAYING THERE! I was told that they are not accepting new reservations, but was offered the option of renting nights for my friends at the regular rental rate of over $180 per night! There never seems to be an end to the surprises with Playa del Sol. I'd stay away from them, and check carefully for other complaints online. Better to go with a timeshare company that has a decent reputation and does not allow these kinds of practices.

We spent a week at the Playa Del Sol Los Muertos in July (10-17). I checked on Travel Advisor for several weeks prior to vacation, and I admit I wasn't too sure of how the hotel would measure up. Most of the reviews were very good, but one in particular had me worried. But our plans were made, and so we went! We landed on time and took the previously contracted shuttle straight to the hotel. We arrived at the hotel about 1:00 pm - quite a bit before check-in. They suggested we get a bite to eat or go swim for a bit, then come back. They took our luggage up to a room for us and we set out to town. We ate lunch at a local restaurant and returned to the hotel. Our room was ready, and we were happy to have an oceanfront two bedroom. While some of the furniture might need some updating, the overall facilities were quite nice. We had six adults - the maid (Isabel) did a great job keeping up with all of us - that wasn't easy! Any time we needed something, we just called the front desk (it seemed Lourdes was there the most and she was wonderful), and they were more than happy to help. They called cabs for us, answered questions, and were eager to supply any items we requested. All of the employees were friendly and constantly working to keep the common areas clean. The pool is somewhat on the small side, but we spent time cooling off after the beach and meeting other guests - it's the perfect play pool. The bar, La Pirata, was very good. The waiter was very attentive and we enjoyed drinks and snacks on the beach about every other day! As for the peddlers, it was somewhat of a nuisance, but by the end of the trip, we learned to laugh and watch those who stopped each and every one and didn't buy a thing!! Puerto Vallarta is such a neat place. There is a lot to see if you give yourself the time - ride the local buses - explore the side streets. I was quite surprised at how large a place Puerto Vallarta is! We all enjoyed our stay at the Playa Del Sol Los Muertos. It's not far from town, the Malecon, and within walking distance of quite a few restaurants. Overall, we were very pleased with the service and would recommend this hotel. By the way - we are not owners of Playa Del Sol, but requested an ocean view prior to and upon arrival. Also, the review that scared me...well, it seems Playa Del Sol management must read their reviews. They responded to the review, and I was very pleased to see they take these comments to heart. Thanks for a great stay!

My friend and I, along with our 3 teenagers stayed at Playa del Sol from June 19-25. We couldn't have asked for a better location or property. The staff was friendly and helpful. The only time there was even a hint of a timeshare presentation was from the concierge, who quickly backed off when we stated we didn't want to spend our precious vacation time at a presentation.

I'm very surprised at the very negative review from a guest who apparently stayed during the same time we did. We recieved an ocean front suite (room 301, I believe) and we are definitely not owners! Yes, one day, the pool was a bit green. The following day it had been cleared up considerably and the day after that it was perfectly blue. We never heard construction noise but did see the building under construction outside our front door. One day, during our stay, there was a notice that a fumigation would take place but we had activities away from the unit and when we returned, there was no odor or any evidence it had even been done (although, I presume it had). I'm delighted to say that we never saw any bugs! Housekeeping was wonderful!!!! Trust me, with 3 teenagers, their job was not made easy. Yet we came back to a spotlessly clean unit, complete with towel animal sculptures!

If there is any kind of negative - and it really isn't - it was that the room safe was not operable. The front desk accomodated us with a safe-deposit box located behind the front lobby. This was only a few steps from our front door and there was always someone immediately available to help us access it whenever we needed to.

We accessed the beach by going through the pool area and down the steps. You don't need to go through the garage if you don't want to. And speaking of the pool, lounge chairs were always available (nothing I hate worse than having to get up early to "claim" a pool chair!)

A money exchange and a convenience store were located across the street. Hundreds of choices of restaurants are located within walking distance. Los Muertos beach with parasailing, waterskis, restaurants and beach vendors was a delight and right at our feet. Next time, I'm going to be sure to buy some pastries from the vendor who walks the walkway every morning. I heard they were delicious!

I will definitely stay again at Playa del Sol.

The staff was so incredibly helpful that each one of the four of us brought it up separately wondering if the others were noticing the same thing. The front desk, the maids, EVERYONE went above and beyond. The restaurant was great. Service was far above par. Our waiter, Alejandro (Alex) deserves special mention for going so far out of his way to help us. He was, well, great isn't a big enough word! Our rooms were spotlessly cleaned each day, the pool was clean and BLUE not green, and we were never approached again after one "No, gracias" to the time share people. I do not like condos and don't stay in beach front hotels usually because I like to stay in a less touristy area when in Mexico but this hotel was just charming. The view, the beach, every part - it was just great. Oh, and there is an elevator right in the middle of the building!