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Holiday Inn Puerto Vallarta: Traveler Reviews

Call now to book: 877-270-6397 from HolidayInn.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 317 reviews
317 Reviews
5.0 of 5 stars
54
4.0 of 5 stars
120
3.0 of 5 stars
51
2.0 of 5 stars
58
1.0 of 5 stars
34
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#35 of 102 hotels in Puerto Vallarta
Show Hotel DetailsHide Hotel Details
  • Hotel class: 2 of 5
  • Rooms: 233
Description: Nine-story resort hotel located across from palm shaded, white sand beach at Banderas Bay - 3 miles from airport. This description is based on information provided by the hotel.
Address:
Francisco Medina Ascencio KM 3.5
Zona Hotelera Norte
Puerto Vallarta 48300
Mexico
Check Rates: $156 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Holiday Inn Puerto Vallarta

( 15-19 of 317 )
“Had a good time!”

Holiday Inn Puerto Vallarta

3 of 5 stars
winnipeg
Apr 11, 2008
3/4 found this review helpful

We stayed at the holiday Inn from march 28- april 4th. It was a very fast week, and had no problems with the hotel. Reading some of the reviews prior to going on our trip , I was really hesitant and kind of bummed out to be reading all the bad things that was said..so I didnt know what to expect. We got there our room had a nice ocean/pool view it was 525. It was very clean,the only thing I would tell someone is if you have a little mini bar fridge... They are not free... It sucks because at first you get all excited but then after you see a paper that tells you all the prices that you have to pay. Water is like $2.50.. pretty pricey. So what we did... We went to the walmart,which is about a fifteen minute walk or a 5 minute cab ride and picked up some bottled water.. 6 x1.5 L bottles for onle 2.50.... it will last you the whole week, seeing as you cant drink the hotel water. That worked out really nice!!! There is also an atm there as well if you wish to take out money becasue there isnt one at the hotel. If you want to exchange money i wouldnt suggest doing it at the hotel, they dont have the best rates ever so you might want to find a different place if you are doing larger amounts. The food was good.... although after a week of seeing and having the exact same things it got sooooo repetitive, especially for the breakfast, its good but just to warn you its all the same. You can reserve 2 restaurants they have at the hotel only once per week. The Italian and the mexican. The Italian is wonderful!!!! Go there!! It is really fancy with food is great and the desserts are so nice looking, and the spanish wine is to die for!..The mexican is also good, not as classy as the italian but very good as well, you get lots of food though!! If you like coffee try it from either of the places, its a really nice production they put on for it!
Cons:
*The pool closes at 8 and there are no lights in it at all
*If you want night life...dont stay at the hotel, it is not so good haha they have a few shows but they are short, one night we even played bingo... so I would suggest if you want a party night life there are some clubs close that you can ask about.
*Repetitive food(But not horrible)

Pros:
*Friendly staff
*clean rooms
*travel rep was very helpful and kind
*Canopy tour!!!!!!!!! Do it its worth the money its super fun!!
*Go to the Malicon..Its a ocean boardwalk with tons of shops by it.
*Italian restaurant!
*View is wonderful, nice beach.
*The snack bar has the best burgers!!!!
*massages on the beach were excellent!!! 70 u.s for two people for one hour or so!

Over all this was a good hotel we had no problems, I think some of the people who wrote bad reviews of it were either to critical or something, we found it alright no complaints!
Just rememeber ,a lot of people who work there rely a lot on the tips they get from travellers, so leaving 2 dollars or even a one to every person who serves you or helps you out is appreciated!!I would come back!

  • This TripAdvisor Member:
    • Liked — It was close to the airport, the pools, the rooms,Italian restaurant
    • Disliked — repetitive food night after night, nightly entertainment was borning if there was any.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kez8's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 18-24
Member since: April 11, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $156 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Good Value”

Holiday Inn Puerto Vallarta

Apr 7, 2008
4/5 found this review helpful

Have recently spent a week at the Holiday Inn and all in all it was a positive experience.
Was travelling alone and need something suitable - it was.

Check in was ok, had booked a junior suite but when I arrived at the room - it was not a JS. The bellman however told me that I had a nice terrace. It was dark but took a quick look - kept the room. If you want the most gorgeous view ,book room 1840 - it has a corner terrrace - top floor, that is about 4 times the size of the room. Two lounges, tables, 2 chairs - absolutely fabulous !
Bandares Bay is at your feet.

The buffett restaurant was ok - always seemed better at lunch,
same old for breakfast.

As for a la carte, only tried the Italian - the entree was excellent - great lamb chops.

The pool was always crowded - hotel seemed to be full, but always impeccably clean.

Ocean was a little cold and rough for swimming.

Overall probably a 3/12 - 4 star property but good value

Would go again under similar circumstances.

  • This TripAdvisor Member:
    • Liked — Location, cleanliness
    • Disliked — Room needed updated, more variety at breakfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid P's Summary
Date of Stay: March 2008
Traveled with: Solo traveler
Visit was for: Other
Age group: 50-64
Member since: December 13, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $156 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Our Family had a great time at HI”

Holiday Inn Puerto Vallarta

4 of 5 stars
Vancouver Island,BC
Apr 3, 2008
2/3 found this review helpful

My husband, 4 year old son & I were at the Holiday Inn for one week/all inclusive. We found our room to be very clean, beds comfortable and we had a great view from the top/9th floor. It wasn't too far to walk to the pool,kids club, beach or restaruant. The pool was great, big enough that it was never crowded. The kids pool was a bit small and with only one small waterslide. Not like the brochure pic. exactly. The first day we put our towels on poolside loungers at 7:30am to reserve them, but after that we didn't bother and we just "went with the flow". We always ended up getting a seat or just hung out at the beach which turned out to be the best place to be anyways. That is why we went there in the first place! The weather was amazing too! The beach was spacious enough to have your own little area and there is extra chairs down there to move wherever you want. The only thing is you wouldn't have an umbrella. Either get one at Wallmart or wear a hat. My son swam at the pool in the morning and we played in the sand at the beach in the afternoon. We ate whenever we felt like it. There was a convenient hamburger shack by the kids pool too. This was perfect for a family. We never got sick or upset stomach's. Although you do get a little tired of the buffet, you can break it up by going to town to eat sometime in-between or eating at the local's barbecue. We actually just hopped on the bus to town on the ocassional evening and enjoyed all there is to see! It only cost us 1.50 and we got off right across from the hotel. Watch out for the crazy traffic! Our room was never noisy and we could even hear the waves! We tipped the maid $1-2. & always had a super clean room with nicely folded fresh towels.We bought our own water at wallmart & used the ice bucket to chill it. After the third day we started refilling our water bottles at the bar (like others were doing) & never got ill. Our drinks were never weak,usually too strong, and we didn't mind that the nightly entertainment wasn't terrific because we usually were too tired to bother or went to town where there is so much to see. The vendors were not bothersome after you said"no thank you" a few times and they got to know you. In fact we thought being close to the local beach was a plus as we enjoyed the shrimp skewrs and talking with the locals daily.We even got a great dolphin carving for only $28.00!! It was much more "real" than being some place like Waikiki! All in all we had the best time and found the Holiday Inn to be perfectly fine for a small family. Nothing luxurious but super clean and cozy. Close to the airport and not to far from town with a perfect beach with perfect sunsets!!

  • This TripAdvisor Member:
    • Liked — Beach
    • Disliked — people saving chairs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbiedoll17's Summary
Date of Stay: March 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: February 01, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $156 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“I've been going there every year. Best place ever”

Holiday Inn Puerto Vallarta

Apr 3, 2008
3/4 found this review helpful

I've been going to this holiday inn for all my life, no joke. The service is good and I love the beach. All the Workers are friendly and helpfull. The rooms are clean and all of them have a view of the ocean. This hotel is also close to Gigante, where i suggest you buy your grocies, and all the shops. If you decide to stay in this hotel i suggest you go to the board walk on sunday evening, there is a festival with performances and food. There are also statues all along the coast. Overall i hope to keep going to this hotel, and i'm looking forward to this years trip. I must admit that doesn't say much for the hotel, but at the hotel there is always something happening. I love the shops and restraunts inside the Hotel. If you go out to the pool, there is always an activity be it water polo, bingo, or yoga. Music is always flowing from the rental hut, and the smell of tequila is always fresh at the bar. On the beach there is vollyball, sand castle competitions, boat rides, food carts, and much more. Thinking of getting married? why not do it at this hotel? It's out on the pier and wouldn't you love to say i do with a beautiful sunset background? A few nights a week there is a fiesta ontop of the restraunts roof. Because this holiday inn is set in the bay, dolphins protect the swimming areas and every day is an adventure. Come stay at Holiday Inn!
-posted by a satisfied customer

  • This TripAdvisor Member:
    • Liked — A nice healthy enviroment
    • Disliked — Restrooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrystalSpring's Summary
Date of Stay: April 2007
Traveled with: Other
Age group: 13-17
Member since: April 03, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $156 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“The sunsets and the pool made up for the rest of the stay”

Holiday Inn Puerto Vallarta

Apr 2, 2008
1/3 found this review helpful

My family and I recently stayed at the Holiday Inn PV, we booked an all inclusive holiday through our travel agent and Transat holidays. This was to be a last family vacation for all of us together, as our 2 oldest boys are moving on with thier own lives. All 6 of us flew from Prince George direct to PV on March 15, and were all very excited to be there...that is of course until we arrived at our hotel. At first glance things appeared to be fine, the trees surrounding the hotel as well as the lawns were well groomed, the lobby appeared to be clean and the front desk staff worked through the bus load of vacationers quite quickly, however the minute we walked into our junior suite rooms #1134 and 1135 our excitement quickly faded. The rooms themselves were not quite what we had expected. I have travelled extensively both for business and pleasure but I can honestly say that I have never paid this kind of money for a set of rooms that I would be generous in giving a one star rating to.

The first thing I noticed was the mold growing in several locations throughout our very small, dimly lit bathrooms and what appeared to be a hole below our shower head was a large mold spot that perhaps the maid service had missed over the last 10 years of cleaning.

As I moved through the suite I quickly realized that the grainy tile under my bare feet was all the sand left from many previous renters, as the floors had quite obviously not been swept in quite some time.

At this point I attempted to console myself by opening our curtains to admire the ocean view, when I reached for the sliding door and tried to pull it back, it moved 2 inches and then would go no further. It was off the track, and judging by all the sand and rust on the metal track it had been this way for quite awhile.

While my husband attempted to fix the sliding door I sat on one of the 2 beds in the room and called the front desk to inquiry about perhaps changing our rooms, as I remained on hold I became aware of my sudden shortness of breath and the feeling that my throat was closing; when the front desk final responded, I requested that someone be sent to address our concerns and quickly hung up as by this point I was on the verge of fainting. As I existed the sleeping area I discovered the reason for my sudden change in health, I had passed a closet that my youngest daughter had opened and as I attempted to close the doors I was shocked to see a puddle of wet mold running down 2 of the three shelves. As I am deathly allergic to mold I ran out of the room and made my way to the front desk. I again request from the staff that we be moved from these rooms.
A very pleasant young girl tried to explain in very broken english that there were no other rooms avaliable for the night and that perhaps in the morning I could look at a room that would be vacanted by its present occupants. She did however send a maid who spent roughly 4 hours of our precious vacation time cleaning and bleaching the mold areas in both rooms.

Early the next moring after a very restless night I again attempted to switch out of these rooms, however was told that only one room was avaliable and that my husband, daughter and I would be placed in a different area than our 3 sons. This to me defeated the idea of a family vacation, we therefore remained in our less than exceptable rooms for the remainder of our stay.

On a more pleasant note, the pool was clean, the ocean view was beautiful matched only by the incredible sunsets.

My husband and I will return to PV for a second trip however will steer clear of the Holiday Inn.

  • This TripAdvisor Member:
    • Liked — the pool
    • Disliked — the filthy outdated rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smithrobin55's Summary
Date of Stay: March 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: April 02, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Great pool scene
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $156 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com

Reviews of Holiday Inn Puerto Vallarta

( 15-19 of 317 )
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Holiday Inn Puerto Vallarta Address

Francisco Medina Ascencio KM 3.5 | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico