Our first time to Puerto Vallarta - what a great place!
When we arrived at the hotel, we moved quickly through check-in and off to our room, which only had a king bed - we were a family of 4 - 2 adults and 2 children, so we were immediately moved to another room to with 2 double beds. We were facing another hotel instead of the ocean, and by the next morning we asked if there was a room in the "tower" for us to move to. Yes, and they moved us with no problems at all!!!
The staff were EXCELLENT - especially when you tip!! The hotel was VERY clean, as were the rooms. The food was good - considering we didn't have to cook for 2 weeks, we had NO complaints!!! If you move between Vila Linda the upper open air restaurant, or the beach - you had an abundance of food to choose from. We couldn't go to the other restaurants as we travelled with our kids ages 4 and 6......and you had to be 16yr or 18ys to go to them. I'm not sure why people complained about the food - as I thought we had lots to choose from over the two week stay - and we also had two very picky eaters with us.....and they had something for everyone. The Wed night beach night was AMAZING as was the food served. The nightly entertainment was great - especially once you got to know the staff, they were also the entertainment in the evening. The kids club was great - my children went in everyday - the arts and crafts they did were amazing.......the staff in kids club were great too!
So to sum up our visit to Puerto Vallarta and our stay at Hola - I would recommend it to all my friends. The staff were great, the hotel was great.......I don't see how anyone could complain. If you are looking to be "pampered" and be "hand fed", then Hola isn't the place for you. If you are looking for some fun, relaxation, happy people, clean rooms, good food, good drinks.......then Hola is the place!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Theme / Amusement park, Great food / Wine, Shopping