We recently stayed at the Sheraton. The rooms have recently been redone and are beautiful. They have energy saving features which turn off the airconditioning if you don't leave a key in the slot. The views were beautiful. The pool service was inconsistent, but when the food was received it was good. The free breakfast was okay, but the "butlers" were very nice. We would stay here again.

Wow,what a great place to stay!Close to downtown.I would fall asleep hearing the beach at night.So soothing and relaxing.Every room is facing the beach.Nice big room.Don't eat here. Everything at hotel is way too expensive.Use the public buses to get around.(cheap)Great experience!

We stayed at the Sheraton over the spring break and were quite confident that we would get what we paid for as the Sheraton has a good name world wide. Boy were we wrong! All the staff are clueless, you get a different answer everyday, no one seems to know what is going on. We booked the all inclusive and still had to fill out a cheque in triplicate for everything from a cup of coffee to a full meal. The paperwork was phenominal (sp?)! And if you have ever been to an all inclusive you know that is not how it works. Plus there were no water sports or activities, we were even charged to use the ping pong table!
The time share people were very rude and pushy, introduced themselves as Sheraton employees and wasted our time. No where at the hotel could you book an excursion by credit card, cash only and at that you needed to book through the time share people who in turn tried to talk you into coming to one of their introductions. So book elsewhere if you wish to take a tour!
But the worst thing was that they allowed people into the buffet restaurant and poolside restaurant in bare feet, disgusting! When I challenged them about it they shrugged their shoulders and found nothing wrong with it!
However, the view from the 21st floor was fantastic, you could see the whole bay and saw whales almost every day. But how much time do you spend in your room? Not much and not worth it if everything else sucks! Restaurants had good food (great beef) but the dinner and lunch buffets were very boring.

Just got back from 5 days at the Sheraton in Puerto Vallarta and loved it! The resort is large and very well kept. Stayed in a room with two friends, which was a bit cramped, but we were hardly in the room. The room had a balcony facing the pool which we used a lot at night. Room didn't have a fridge. Plenty of TV channels, and even found a handful of English language channels.

Spent all day at the pool where there were plenty of chairs, even during spring break time. There are two large pools, both with walk up and swim up bars and reasonably priced drinks.

We ate at the hotel a few times and while the food was good, the service was incredibly slow. Poolside service was great though, and you can't beat 2-for-1 happy hour from 6-8 every night.

The hotel was a 40 peso/4 dollar cab ride from the downtown area, very reasonable. Be sure to agree to that much or less for the ride, or they might try to charge as much as 50 pesos per person! Hotel about 2 blocks from an ATM and 4 blocks from a supermarket.

Overall, great hotel!