We have just got back from a 2 week stay at Las Palmas , and have to say that it was worse than expected. Firstly let me say that we are not picky people , and have stayed in Mexico 3 times and are used to the harder beds , but these beds were unbelievable, literally like rock . They are just very basic hard mattresses on concrete. We had to buy an eggcrate matress for the first time , then it was tolerable.
The showers were mostly luke warm and sometimes downright cold. The room was really really old , run down and falling apart. The outside door would not close very well , this they eventually fixed. The room smelled really really mouldy , the sink was all cracked with chips here and there , the patio doors were rusty. All this you can live with because all you really need is to sleep , but it was a shock when we checked in . We tried to get an upgrade but were told there were no other rooms available. The room however , on a positive note , did have a balcony that had an ocean view and also was very clean.The food was not too bad , you could usually find something to eat , but definitely not the greatest all inclusive food we have ever had . Drinks were mostly good except the wine. The best thing I have to say about the hotel was the staff , the nicest most personable I have ever met. This is what made our stay much better.Our kids enjoyed the kids club and activities. Also the location is good as it is only a 5 $ cab ride away from centro and malecon. The hotel is right on the beach , which is small but sandy with no big rocks, however the water had some sort of brown looking scum on top of it , so we swam in the pool. There are 2 , they were pretty good , the kids had fun in them.The night entertainment was some nights pretty good and other nights not worth going to. Fiesta night Fri was good. We saw whales whilst we were eating our breakfast on 2 occasions , that was very cool. Overall we had a good time , because we were in beautiful Puerto Vallarta , but I would not tell anyone to go here unless they were not expecting very much and got a super cheap deal. Usually we are so sad to leave , but this time although sad to leave Mexico we were ok with saying goodbye to Las Palmas.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.