Great location! Lots of locals on the beach, kind of busy at times. The food was okay. The show that is advertised wasn't all that (food was bland). Keep in mind accomodations aren't what we are used to here in the states. I would stay again. Super friendly staff and felt very safe.

I have been loyal to this hotel for the last 10+ years, despite some problems in previous stays but this time I noticed
several areas of concern and disappointment.
The room are not as nitid as they used to be. Showers
are not well maintained, rusted in some areas and leak
under the shower doors (you have to keep on cleaning
the area. The first day the water flooded the main room
partially.
TV reception(advertised as cable)is bad in several channels.
The common areas are not well maintained anymore, they
feel dirty and wet all the time. littter is not removed from
the common areas sometimes the whole day.
Noisy binge underage drinking is tolerated at ANY time of day or night by the beach area of the hotel and common areas.
The nights are unbearable, since there is screaming, running
and profanity in the common areas(in the middle of the night) making it impossible to have a good night rest.
The morning shift arrives early and SINGING ALOUD! in the
hallways(they wake you up, of course).
We moved to a larger room but the hotel personel failed to warn us about the huge construction project next to our room
and you cannot hear the TV sometimes with all the noise(so,
forget about a nap ,watching TV or even reading in your room).
In general, the hotel is deteriorating in cleanliness,customer
service, decor.
I probably wont stay at this hotel anymore. Its a shame and a
pity for the hotel.
The administration has a lot of work to do if they want to keep
their loyal customers that enjoyed staying at Playa and miss
the superb service once delivered there.

Our family of 9 stayed at the Hotel Playa Mazatlan over Christmas 2007 and found the hotel to be excellent value. Great location, with lots of restaurants and shops nearby. Beautiful beach. Hotel very clean. Would definitely stay here again.

The toll free number on their website does not work. Sent them 3 emails and got no response. Finally got an actual phone number for them and confirmed room twice to make sure I got deluxe ocean view which I did. Service is VERY BAD. If you are a gringo you get treated like dirt. I was ignored many times in order for the help to wait on non-gringos. View was great, but plastic patio furniture was size for little kids. Hotel safes are in lobby not your room. When I asked concierge about parsailing she said "go down to the beach". Food marginal. After 2 nites we moved to the heavenly Pueblo Bonito Mazatlan. One of the best hotel stays I have ever had!