Problems started at check-in. They said they didn't have my reserve, even I had checked in their own call-center day before my arrive. They said they received a mail from travelocity saying that reserve was cancelled due my credit card didn't accept the charge. I asked for the mail and of coiurse they didn't have any. They said they had rooms and if I wanted I may have one but at a different rate. I asked for manager and after 45 minutes and shopwing them travelocity confirmation mail they accepted my reservation was correct. My surprise was great when after checkin, one person from a vacation program the hotel promotes ask me for a few minutes to speak aboput it, and HE SHOWED MY NAME ON A LIST PRINTED BY THE HOTEL OF ALL PEOPLE THEY WERE EXPECTING TODAY.
Then came the terrible smell in the floor, I went to another floor to check and all smelled like garbage.
Even they charge for everyone in a room I never got enough towels or bathroom supplies. We were 3 but only two towels and two of everything.
One of the elevators was turned off most of the time, so one had to wait long time for it to come.
There is no safe in the rooms, so I had to leave my laptop at front-desk, but I had to show my passport everytime I left it, but not at pick-up. Isn't that stupid??
And so on, so many details you will get bored. If you want to have a good time during your vacation, don't go to this hotel.
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