I stayed here just one nite with 9 family members before taking a cruise. The lobby & all rooms including dinning/breakfast were very small. Place is always packed with tourist groups and crammed. Staff was VERY unfriendly and quite rude when I provided them with my Priority Club membership--there were of no help organizing my bill on time and providing me with extra towels & pillows. DO NOT STAY HERE !

My girlfriend and I stayed in the Holiday Inn Express on Condado for two nights after our cruise.

The location; although kind of hidden in a side-street, it's attached to a main road which is a 75 cents bus ride to old San Juan. If you bump into a bunch of tourists at the bus stop, you can all probably split the cost of a $12 (fixed-cost) taxi ride to Old San Juan.

The hotel was very accommodating to our needs. We arrived at 10 in the morning; we were not allowed to check in because our rooms were not ready but they held our luggage for us and provided useful brochures of the nearby area.

We toured Old San Juan and came back in the late afternoon to check in. They were apologetic for not allowing us to check in earlier (even though it was not their fault!) and also gave us a nice room. We got a room on the 7th floor in the corner of the building - with a nice view to the ocean and beach, and a tall roof. The room was also very spacious and the a/c cooled us from the blazing Caribbean temperatures.

The front desk were informative and provided us a recommendation to the local shops and restaurants. They provided us information on transportation to various locations on the island and on other activities.

I recommend this hotel to anyone who's joining the cruise as its location is convenient and its staff is very professional and helpful.

Just returned from a stay here one night before and one night after a cruise. The taxis are regulated & it's $16 to the hotel from the airport. There are usually several cruise guests staying here, so all in one van to the port was $5/each. The rooms are smaller, but the hotel location is prime. No need to taxi to shopping, food or the beach: it's all on the next block. They held our luggage post-cruise until check-in time at 4pm.

The breakfast is a little disappointing when compared to other Holiday Inn Express hotels.

They claim the hotel is on the beach, not true. Previous posters who mention low showerheads were not kidding. I am 6 feet tall and nailed my head on the showerhead. Rooms were TINY. Smelled very musty. We had ROACHES in our room, these things were massive. Continental breakfast was basic- bagels, juice, cereal and fruit. Pool was also small. First class shoppiong is around the corner like stated. You have to take a cab to Old San Juan, its not within walking distance. If you are just coming in for a cruise then stay here. if you are staying for an extended period suck it up and pay the extra money for the Marriott. I was travelling for work and was unable to stay in a hotel with Casino in its title. We were also looking for low cost. The rates at this hotel are some of the lowest in the area.