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Best Western Pierre: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 87 Reviews
5.0 of 5 stars
29
4.0 of 5 stars
21
3.0 of 5 stars
11
2.0 of 5 stars
19
1.0 of 5 stars
7
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#15 of 39 hotels in San Juan
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 183
  • Address: 105 Calle de Diego San Juan 00925-3313 Puerto Rico
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: The Best Western Hotel Pierre offers the highest standard of personalized service and comfort for the corporate and leisure traveler. Centrally... This description is based on information provided by the hotel.
No Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed No Restaurant Room Service Swimming Pool
Check Rates: $186 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Best Western Pierre

( 4-8 of 87 )
“I've never stayed in a perfect hotel”

Best Western Pierre

4 of 5 stars
louisiana
Jun 16, 2008
2/2 found this review helpful

From very expensive to economical, I have never stayed in a perfect hotel. While the Best Western Hotel Pierre is quite nice, it does have its little problems. Construction was ongoing - as early as 6 am and as late as 10 pm. Overall, the staff was helpful and friendly. We received excellent instructions on the bus system once we found the right person to talk to. We were without hot water for 24 hours even though some of the staff didn't realize it had been out that long. Some of our calls to the front desk about the situation were returned, some weren't. The continental breakfast was adequate. We ate there only once. The room was better than expected. We had refrigerator and microwave. The beds and pillows were really comfortable. Sure, there were things in the room that needed repair, but they weren't a big problem.

  • This TripAdvisor Member:
    • Liked — Beds and pillows
    • Disliked — Construction and lack of hot water
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mapatogo's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: I prefer not to answer
Member since: May 07, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping, Other
Was this review helpful? Yes No
Management Response
hotelpierre, Jose Cepero Assistant GM
(Management representative)
Jun 28, 2008
Hello tripadvisor user:
Thank you for the positive comments in your review.
Please accept my apologies for any inconveniences you may have encountered during your past stay. I can assure you that those unforeseen situations have been eliminated. Our goal is to try to give you the perfect stay for which you have not yet experienced. If your future plans bring you once more to Puerto Rico, please contact me at jcepero@hotelpierresanjuan.com. I would like to ask for another opportunity and make it up to you.

Jose Cepero
Assistant GM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $186 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“loved our wedding night stay”

Best Western Pierre

4 of 5 stars
Boston, MA
Jun 2, 2008

I stayed at this hotel for our wedding night. They upgraded us to a room in front of the pool when they saw me all dressed up as a bride. The rooms are recently remodeled, clean and modern, with flat screen TV.

There are a lot of great restaurants around, so I wouldn't recommend eating at the hotel. The front desk has information on delivery options, in case you want to stay the entire day at your room- However, they should provide this info at the rooms.

The breakfast is included, but it is not that great (bread, boiled eggs, pastries, cereal...). You can check out Bebo's Cafe for breakfast.

  • This TripAdvisor Member:
    • Liked — the room
    • Disliked — the food access
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M123's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: August 08, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Other
Was this review helpful? Yes No
Check Rates
Average price*: $186 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Will not stay anywhere else in San Juan”

Best Western Pierre

5 of 5 stars
St Croix,USVI
May 20, 2008

I travel to San Juan often and stayed at most of the hotels in the area. The BW was by far the cleanest and best decorated. The staff was beyond outgoing. I am looking for my next excuse to return.

  • This TripAdvisor Member:
    • Liked — The bathroom
    • Disliked — Parking price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
italia1995's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 25-34
Member since: May 20, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Gambling / Casinos, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Management Response
hotelpierre, Jose Cepero Assistant GM
(Management representative)
May 22, 2008
Hola tripadvisor user, Thank you for the wonderful comments regarding our hotel. It is comments like yours that let’s us know the true service provided to our guests. I am glad to know that you are looking for an excuse to come back and enjoy our hotel. When your travel plans bring you back to PR. please contact me at jcepero@hotelpierresanjuan.com. I would like to assist with your lodging accommodations and personally meet and greet you. Jose Cepero Assistant GM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $186 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Pre & Post Cruise Stay”

Best Western Pierre

4 of 5 stars
Madison, WI
Apr 9, 2008

We had a great stay on March 29th and again on April 6th as a pre and post cruise layover. We were treated warmly and every effort was made to make our stay as pleasant as possible. We were in the new rooms just off the terrace, pool and hot tub. As mentioned it is just about a 4 block walk to a great beach and we did do some walking to the beach and in the neighborhood.

Before we came I inquired about a Flamenco show and Jose (asst mngr) checked into it and emailed me all the details I needed to see the show and enjoy the Barrachina.

The ladies at the desk were most helpful - especially when we tried to order delivery pizza and don't speak Spanish or even know how to figure out which chain to call close to the hotel.

We enjoyed our stay and highly recommend the Hotel Pierre.

Just one thing to note - it is a $15 taxi ride to the criuse piers, airprot or Old San Juan and we did go back and forth a couple times so you do need to consider that when deciding on your best hotel buy.

The most interesting part of our brief stay in San Juan was Sunday afternoon when we went to El Morro. It was a beautiful day and it seemed as if hundreds of families were on the grounds enjoying the day, the breeze and flying kites! The fort and the history are very interesting.


BTW the curise wasn't bad either!

  • This TripAdvisor Member:
    • Liked — hlpfullness of staff
    • Disliked — location not as close to Old San Juan as I had expected
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amyrob5's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: April 09, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $186 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fine For A Budget Hotel”

Best Western Pierre

3 of 5 stars
New York
Apr 3, 2008

My boyfriend and I stayed at this hotel for a few days -- we both thought is was pretty decent. The room was clean, the staff was polite, and we were not worried about getting robbed once we left for the day.

The only problem was the water pressure (or lack of water pressure) -- let's just say that the maintenance people should look into this matter.

Other than that -- it was fine.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcolpa's Summary
Date of Stay: November 2007
Member since: April 03, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $186 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Best Western Pierre

( 4-8 of 87 )
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Best Western Pierre Also Known As

Address: 105 Calle de Diego, San Juan 00925-3313, Puerto Rico