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Franklyn D Resort & Spa: Traveler Reviews

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TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 163 reviews
163 Reviews
5.0 of 5 stars
79
4.0 of 5 stars
58
3.0 of 5 stars
13
2.0 of 5 stars
6
1.0 of 5 stars
7
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#5 of 13 hotels in Runaway Bay
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 77
Description: Boutique all-inclusive family Resort where each family is assigned a dedicated Vacation Nanny to care for the kids from check-in to check-out. One... This description is based on information provided by the hotel.
Address:
Main Street
Runaway Bay 99999
Jamaica
Check Rates: $613 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Franklyn D Resort & Spa

( 14-18 of 163 )
“A wonderful family Vacation”

Franklyn D Resort & Spa

4 of 5 stars
Nova Scotia
May 21, 2008

We stayed at FDR resort for six days in May and had a wonderful vacation. The resort it's self is worn and in need of repair however the wonderful staff and the nanny service were superb.

If you plan on going ask for a renovated room as ours had little water pressure and no hot water. The food was wonderful and they had many activities for our 1 and 4 year old to do. Would go back again. You might want to bring some clothes pins to hang up your clothes and some tea towels and dish clothes for the kitchen. If you want a wonderful nanny ask for Lisa.

  • This TripAdvisor Member:
    • Liked — nanny service
    • Disliked — worn and run down room (no hot water)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scooterandpeg's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: May 21, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $613 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“The worst holiday experience ever”

Franklyn D Resort & Spa

May 18, 2008
0/1 found this review helpful

Dont´t be fooled by the glitzy photos ...this is a run down, horrible, nasty place. All the facilities are in dire need of repair. The stairs are dangerous. The furniture is broken and old. The scuba diving boat overturned and could have really hurt or killed people. Besides, it is really expensive for what you get.
We talked to the manager who really does not care
I have been to many resorts all over the world and this is really at the bottom on my list, Don´t go there.

  • This TripAdvisor Member:
    • Liked — Nothing
    • Disliked — Everything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helloMexico's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 50-64
Member since: May 18, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $613 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved it!! Looking forward to going back!”

Franklyn D Resort & Spa

4 of 5 stars
White Plains, NY
Apr 29, 2008

We went to the FDR for a destination wedding. We had two small children (8 months & 22 months) with us and I had reservations about using the nanny, since I am a stay-at-home mom and my kids are super-clingy. We were assigned Sophia, who was fantastic! As I suspected, my kids wouldn't stay with her - but she was more than happy to act as "personal assistant". She played with the kids, helped with meals, cleaned the room, retreived items I forgot in the room/pool. And when the girls slept, I put them in strollers and had her watch them nearby, while my husband and I hung out with our friends.

As for the resort itselft, it's small & secluded. There is a bar & grill, if you miss the buffet meals. There are a few pools, including a baby pool and another pool with a large slide. The staff was extremely attentive and friendly! Someone always came by to refill drinks! There are many play areas for the kids, a fitness center, game room, disco room, gift shop, salon & spa. There is no real "beach" area, so you are allowed to walk over to the sister resort next door (about 500 feet away). There are water sports, hikes and tours that you can do. The rooms are nice & clean. The bathroom was clean but could definitely use some updating! The water pressure was insane. More often than not, it was just a trickle! And it was nearly impossible to regulate water temperature!!

Since we were attending a wedding, we weren't able to partake in the activities offered by the resort. I would definitely recommend this place to people with younger kids! I think preteens/teens would be bored though.

  • This TripAdvisor Member:
    • Liked — That is was a small, cozy resort
    • Disliked — Taking a shower was an ordeal! Due to lack of water pressure.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dknj30's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: July 07, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
People with disabilities, Older travelers, Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $613 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Stay Away!!!!!!!!”

Franklyn D Resort & Spa

Apr 28, 2008

TERRIBLE IN EVERY SINGLE WAY!

We went to a wedding. SO many things went wrong!

The staff is incompetent and SLOW. Altough, to their credit, they are very nice. While stealing shrimp from the wedding dinner in napkins (this was witnessed by someone in our party).

If you want scalding or freezing water in your shower, stay here! Otherwise,,,, Don't plan on using the slippery, unsafe shower.

The "hotel" is in BAD need of repair. The concrete stairs are jagged and uneven, and if you find yourself falling, bleeding and needing a doctor... Forget it, they don't have one, it will take over an hour for one to come and they will charge you $150 dls! Bring your own first aid kit, that's what you will end up using because the "nurse's station" is not exactly stocked.

The pool area is a disaster waiting to happen... Slippery tile ALL AROUND.

Someone in our party's snorkel boat capsized... TURNED OVER! All their stuff went in the water and they had a terrible scare. Guess the boating staff knew exactlly where to take them for a REALLY safe trip!

The food is terrible... Bring your own Splenda they dont have any. Oh, and hot sauce, and ketchup, and tea, and salt. Oh and make or bring your own food and drinks if you dont want to wait for over 45 minutes to get a 4 oz glass of soda brought to you.

Every single activity you plan that depends on the hotel WILL be late. Buses, boat trips, tours, bus to the airport, ANYTHING.

DONT EVEN TRY leaving the "hotel" it is in such a great area there are drug dealers outside waiting to pounce on you... We felt very unsafe at all times. So basically, since you cant leave (your bus will be late) have a great time in your jail cell at FDR resort. I hope the safe in your room works (ours didn't). Otherwise, keep your valuables with you... Unless you plan to go snorkeling, your boat might capsize.

Final note: When talking to the owner of this dump, Frank.... Don't expect any help and bring a lawyer.

  • This TripAdvisor Member:
    • Liked — Staff were mostly friendly.
    • Disliked — Dirty and small beach, hotel badly maintained. Staff slow.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TripAdviceDallas's Summary
Date of Stay: April 2008
Traveled with: Family (extended)
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: April 28, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
People with disabilities, Older travelers, Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $613 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Perfect small resort for families with young children -”

Franklyn D Resort & Spa

4 of 5 stars
Tampa, FL
Apr 17, 2008
3/3 found this review helpful

We (mid - late 30's couple, 3 year old and 4 month old) spent 6 nights at FDR in late March / April and enjoyed our stay. The resort is somewhat simple and small which we found refreshing after vacationing at larger, fancier and louder resorts.

1) transport from airport - we took other tripadvisor advice and booked a private transfer - we called the resort to book and paid $80 - I think it was worth it as some other guests told us they waited quite awhile for the shuttle to leave as they were waiting for other guests. We specifically requested seat belts (which we used to secure the carseats) and highly recommend them -
I don't think the island is receiving any rewards for traffic safety...we had air con but when we got in the van/bus there were some mosquitos so we opted to open the windows. No big deal -

2) check-in - I was a bit nervous about the room type b/c we booked on bookit.com rather than through the resort (prices were the same but the resort online booking engine indicated no rooms availalble - ). I did contact the resort to make several requests - roll away bed for toddler, crib, bottled water, king bed and to confirm ocean view room. We were very happy with our room, all requests were fulfilled and we had a terrific view (room 29 - ). Only downside was that it was on the 3rd floor which was a drag with kids-in-tow.

3). The room - it had a great view with a nice patio overlooking the water. It was spacious (1 bedroom/1 bath). The bedroom was decorated nicely, the king bed and linens comfy. The bathroom left a bit to be desired - small and while clean , had the look that you just couldn't get it clean although it was. Not enough counter space. Hot water was fine in bath. Kitchen living area was adequate - furrniture and kitchen in general a bit tired but completely adequate. Had to put beer / juice in freezer to get it cold enough. No bugs in the room other than a few mosquitos that we let in when we left the balcony doors open. Overall we were happy w/ the room and would request it again -

4). Food - pretty good. The resort wasn't full during our stay so there were no more than 2 options each night (sometimes just 1). But the atmosphere was always great - the jamaican cuisine, night or day was quite good, the italian not so much. drink service at meals and at bars during the day was always good and timely. Breakfast good, particularly if you utilized the eggs made to order - sometimes the salads / fruits got a bit tired as the morning or day wore on but it was obvious so we knew when to enjoy and when to not - none of us had any stomach issues during or after our stay.

5) Activities and amenities - we didn't do too much as we were just looking to relax but we did play tennis daily - the tennis pro on staff is knowledgable and provides lessons free of charge - tipping, I'm sure is appreciated. We didn't do the scuba but heard it was fine. Did the glass bottom boat with our 3 year old and he enjoyed it. The pools were fine - the main pool had some small slides and a nice entry on one end - steps all the way across where our toddler, and several others, could play. The toddler slide and pool were great - he enjoyed several hours there daily. The beach is completely fine - nothing spectacular for adults but perfect for kids - they had beach toys but we did bring some and we were glad we did (just so he could have everything he wanted). We left them so others could enjoy -

6) Service - overall very good - that doesn't mean that the servers or any staff were perfect but we found that most seemed to care about keeping guests happy - we rewarded many with small tips throughout our stay and that seemed appreciated.

7) The nanny - The nanny service is specifically what attracted us to this resort. We have done Beaches which we like but with 2 kids now the nanny seemed like a fantasy...and it was!!! I'm so hesitant to disclose her name b/c I want to make sure she's available to us when we return...she just made our experience close to perfect and felt like part of the family by the time we left - you can't go wrong with Donnett - we used her after hours ($4 / hour) which allowed us to have dinner alone or just to have some help while we all had dinner. Admittedly it's a bit strange at first to figure out how to use the nanny but we worked it out, well, by the end of our first day. The nannies, I think, really rely on the after-hours use so we used her every evening except for one to help in one way or another. They make so little in Jamaica, while the fee is $4 / hour we paid her a lot more - they are responsible to pay for their own transportation to and from the resort and most don't drive. We also left all the books we brought for our kids with her for her son or anyone else who might enjoy them - lord knows we have far more than we'll ever need. And, we tipped her very very well at the end of the week.

All in all, it was a great stay - I often look at these boards without posting our experiences (bad me...) but for the FDR I'm making a point to write- I did so much research b/c I was afraid I would be terribly disappointed with the condition and amenities of the resort as we're somewhat used to more luxurious properties. It's not the Four Seasons but if that's what you want go for it, pay the price, miss the included nanny and decide if it's worth it!! Otherwise, keep your expectations in check and enjoy all that FDR has to offer!!

We're going back. Soon.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tampamum's Summary
Date of Stay: March 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: November 03, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Other
Was this review helpful? Yes No
Check Rates
Average price*: $613 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Franklyn D Resort & Spa

( 14-18 of 163 )
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Franklyn D Resort & Spa Address

Main Street, Runaway Bay 99999, Jamaica