Date: March 3 to March 10, 2008. We were one of three couples travelling together to the Gran Bahia Cayo Levantado. Our flight and ground transportation were excellent. We arrived at the Gran Bahia reception center to receeive our room keys, bracelets, etc and then were promptly taken by boat to the island itself. The setting is fantastic, the landscaping is the best we have seen in our previous visits to both the Punta Cana area of the Dominican Republic and several sites in the Mayan Riviera of Mexico. Our villa had eight suites and we had three of the four units on the top floor. The furnishings were amazing. The rooms were kept clean and every day the mini bar was restocked. The lobby of the main building was very spacious, but there were few guests staying at the resort that week. we were told by staff that they were only 50% booked, but at all the pools, beach areas, a la carte restaurants, etc we saw what amounted to no more than 25 - 30% occupancy. The restaurant staff and bar staff were truly special, they made special drinks for our wives and majically appeared with refills of drinks without being asked. Our only major issue was with water. The first two mornings of our stay I had to phone the customer services desk to get any hot water for showers. About 30 -45 minutes later, there was warm (at best) water that never really got hot. On the morning of our departure, all three couples had 6:00 a.m. wake-up calls and only two actually got a call. When all three couples wanted to shower we found that none of the suites had any water on at all. Another frantic call to customer services resulted in the water being turned on just after 6:30. We then had to shower, finish packing, get to the main restaurant when it opened at 7:00 a.m. for breakfast and onto the dock with our luggage all by 7:30 a.m. Not the kind of leisurely departure you might want as you wrap up your relaxing trip. I have written a letter to the hotel manager and received no reply for 7 days, so wrote a follow-up note and got an automated reply that indicated they had my letter and would reply within 24 hours. That was 10 days ago. I have also talked to our travel agent and made them aware of this condition and they agree that this is no way for a resort that advertises itself as five star to operate. We will have a hard time reccomending this hotel to others based mainly on the lack of interest its management seems to have when replying to customer concerns.
Signed, Trouble in Paradise









