We went with an open mind, but were terribly disappointed. We have traveled in South America, Central America, Carribean Islands and Mexico and this was the worst. Overall, the Dominican Republic and the Eden Real Arena leave you feeling like you are stuck in a tourist trap. The service is lacking and the prices for souvenirs and incidentals are ridiculous. The vendors are nothing, but rude and annoying. Our biggest complaints regarding the hotel were the restaurant availability, the HARD mattress, the food quality and overall lack of follow up from staff when you had a problem. My husband & I were both sick from the food for days. I would suggest bringing antibiotics with you.
We couldn't wait to get home to get well and sleep in comfort.

If you are looking for a vacation with absolutely beautiful beaches (with nothing but turquoise waters and no sea weed) and service with a smile and true appreciation for you business, go to Cancun. The price is similar, but the experience leaves you wanting to stay forever.

Okay, so we will start with the good, this should be the quickest!

GOOD----The resort is absolutely beautiful, the rooms are nice and spacious. Never had any difficulty finding spaces by the pool or the beach. We really enjoyed some of the employees (Lorenzo, Carlos, Jose Luis) that worked in the hotel, they were always willing to help us out whenever we need it

BAD--The mosquitoes are definitely a huge problem, I dont think its the hotels fault, however just a problem with the area. The customer service can be somewhat poor. One night at the Asian restaurant, while arriving to eat at 8pm, we basically were berated for no reason as the hostess got snappy with us because they had to stop seating tables. Another incident involving a lady who decided to completely bypass and ignore us at the pool bar and helped other customers. It was disrespectful and not cool. To eat at any of the speciality restaurants--we had to arrive at 630, if you arrive too late, you'd be chancing it. When we actually ate at the asian restaurant, the food wasn't that great! and THEY decide what your going to eat. In addition to, the nightlife was absolutely miserable, they have three nice bars but really haven't made an effort yet to spice it up!

ADVICE--ARRIVE at DINNER at 630 everynight or your screw (eating at the pavilion and festival can get annoying FAST), dont worry about the VIP (its just a difference of a pool and where you eat), not worth the money, There is also alot of Europeans who stay at this hotel therefore be prepared for problems with communicating with others. And be prepared for awful food (the best restaurant was the french!

I went to the Edenh with my husband and another couple for four days to celebrate our friend taking his bar exam. Before I give a full review, I should start off with saying that we are the kind of people who will find a way to have fun anywhere, so some things that might be big problems for others probably didn't bother us as much.
The Good:
The hotel is beautiful, and the rooms are clean and spacious. The huge bathtub was wonderful. Some of the bartenders are really nice, especially the ones at the disco lounge. The were happy to give us as much alcohol in our drinks as we wanted, and the waiters in the restaurant we always ready to give us shots of Mamajuana! The food at the buffet was great. My husband has Crohn's disease and can't eat a lot of "ethnic" stuff, but he loved it. The beach buffet for lunch was good, lots of "American" food, and we enjoyed eating lunch by the beach.
The casino was really nice, if that's your thing. The guys had a blast playing blackjack and poker, and we girls had fun playing the slots.
The bad:
It is almost impossible to get a drink during lunch at the beach and the lobby at night. I don't know if they were low on staff or what, but we waited (tips in hand!) for long periods of time trying to get drinks.
There were a lot of mosquitoes in our room. Our friends were on the second floor and didn't have any problems, but we had HUGE ones every night in ours. The maids leave the doors open when they clean, so I'm sure this contributed to the problem.
The restaurants were the biggest problem for us, though. We enjoy going to the al a cartes at resorts, but it was almost impossible here. We had to wait in line in the hot sun for about an hour and a half just to get a pager. Once we got it, we were not given a choice for the time, just told when we had to eat. It was incredibly frustrating and the food really wasn't worth it. That was the one night that we actually got angry about something.
We've been to all inclusives before and I just don't think that the stress caused by the ridiculous restaurant set up at the Edenh is necessary.

All in all, our stay was good because we tried not to let little stuff bother us. If they got the restaurant situation under control I would consider returning if the price was still good.

This hotel was absolutely great, the entire trip was a dream! I went down for my friend's bachelorrette party and we had an amazing time! The hotel was clean, comfortable, and relaxing. The staff was extremely willing to help and was by your side for your every need. I will be honest, after reading the nasty reviews I was extremely nervous to go on this vacation. After arriving, however, I understood completely who was complaining. When going to the restaurants, AMERICANS were complaining about their reservations (there were no reservations allowed at the restaurants) and this one lady was SCREAMING at the hostesses demanding to know why there was not champagne on her table when she arrived. I was honestly embarrassed to be from the same country as her. There were multiple incidents with people complaining over the most ridiculous things!
My friends and I had a wonderful time. The beach and pools were beautiful and the nightly entertainment was great as well. The food was yummy too!
This is a great place to go on vacation if: you have children, are honeymooning, or are an older adult looking for a great time away. I wouldn't recommend this resort for some young kids looking to get wasted and not remember the vacation. My friends and I are 22-26 and we drink but not to get wasted. It was positively the best experience. If you book through apple vacations, seek out Santos- the hotel rep. We did the marinarium excursion which was amazing- we swam with sharks and stingrays and what I like to call "dori fish" (finding nemo the movie) Hope this helps anyone who was as nervous as me!!