We just got back from a week holiday at Dreams (but more like a Nightmare! – this place doesn’t even deserve a two star).
We chose this hotel after reading the reviews. Although there was a mix of positive and negative reviews, we still decided to go for it. It is a choice we regretted as we had an awful time there.
Room:
We requested when booking a top floor room but we were checked into a different room that had a funny smell – clearly it was not used often – it was also very small not at all like what they show on their website. Moreover the balcony door and the room door were not working and we had another guest walk in our room in the middle of the night. It took the hotel staff 4 days to fix the problem – which was very annoying given we were there for only 6 days. They didn’t even try to find us another room until the night before our departure which was useless.
Food and drink:
Food had little variety and was often not good at all. They used the same white fish and called it different names (today Grouper, tomorrow red mullet, mahi mahi, kingfish, etc). They used surimi (fake crab meat) and called it fresh rock crab. The food at Hitmitsu (the Chinese restaurant) and Patio (the Mexican) was disgusting. The only ok place to eat is Bordeaux (the French restaurant).
With regards to the drinks, it was a hit and miss.
The staff:
Can be hard to communicate with them. They always act as if they understood you and often times don’t. The service was not as friendly as we expected.
Hidden additional charges:
+ tones of additional charges which you only find out once down there such as the lobster, the beds on the beach, the dvds, and a so-called room with a sea view which is quasi non existent







Value
Location
Cleanliness


Value












