I will start by saying i was born, raised and live in NYC and i travel at least once a year. The reason i am saying this is because living here i know food that is good...
People kept telling me i would drive myself crazy reading other people's reviews, and i should of listened, i went to this place with a knot in my stomach waiting for the aweful to start, and guess what? It never did!!!
This place is truly amazing, any picture i found of this place on the internet does not do it justice in comparison to seeing it in person. The grounds are immaculate and BIG, very big. There are 3 pools, the 1 by the beach seemed to be most crowded and have the most kids as it was by the beach , the one in the middle seemed the most quite and the one furthest from the beach seemed to house the drinkers and partiers. one day during the trip their was about 8 drunken Canadian messes screaming and pouring drinks in the pool, but they were at the other pool the next day so it was no big deal. All in all the grounds are spectacular.
The room was great, the bathroom all marble and the balcony had a view of the quiet pool and the garden. The maids do get annoying with the fresh flowers, every day when they clean the room you get flowers on your bed and in the bathroom, obviously it's not that big of a deal. Also, none of the bathrooms throughout the resort had exhaust fans, strange. Obviously when taking a shower it got rather steamy. The mini bar was great, beer, soda and water everyday, even if we didn't drink it we'd hide it so the fridge would get restocked, we wound up leaving 6 beers and a bunch of sodas, but they were there if we wanted them.
The food at the buffets was better than the sit down dinners. Although the sit down dinners offer a nice ambiance, the food is better at the buffets. We chose French, the garden grill and japanese. At the grill i had the mixed grill, it was good, no fireworks went off but it was good. At the french i had some shrimp rice dish also good and the japanese place although had the best view it was the saltiest food i've ever eating, but the experience was cool as it is a very nice place...
There were so many complaints i was concerned about that i read on reviews that i would like to address some of them. "The food stinks", it's a buffet, the food is as good as it is going to get which i think was very good. Each morning they had an omelette, pancake and crepe station making them fresh, plus a variety of fresh fruits, breads, cakes, cereals etc etc... what more can you ask for? For lunch you had so many choices of different buffets to eat at, italian, grill, fish, whatever you wanted was available.
"The free wine stinks"...i thought the red was good, it was dry and nice tasting, i didn't try the white though.
"workers are nasty" , in the 7 days there, i did not meet one rude person and i talk to everyone, even the groundskeepers offered a friendly "HOLA!"
"no one speaks english" - YOU ARE IN A SPANISH SPEAKING COUNTRY, WHAT DO YOU EXPECT? actually surprisingly with my limited spanish and their limited english we got along quite well.
With that being said, i highly recommend this resort, i really don't have anything bad to say about it...
ONE MORE PIECE OF ADVICE...................TIP!!! These people work their butts off and to see people walking away from the table without leaving so much as a red cent is a shame regardless of tips being "included"... a couple of bucks goes a long way..i left $3 for breakfast , $5 for lunch and buffets and $10 for sit down dinners....go out with some singles...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping, Spa