Before heading to Sirenis Cocotal, my boyfriend and I did our research and we heard nothing but good things about this resort. Maybe it was those reviews that made our expectations higher than usual, but we were both very disappointed with our stay.
We got off to a bad start during check-in when our bellboy was very rude and yelled at me because I was walking away from our room instead of waiting there for him. My boyfriend was the one waiting....it felt like he was ensuring someone would be there so that he could get a tip.
The rooms were ok. The maid was very good to us, but the bathtub was rusting and the beds were small and very uncomfortable. The resort is very big, so depending on which building you're in....it could be a lot of walking.
The bar at the lobby was nice, there were three bartenders, but after ordering my drink, I didn't get one until 10 minutes later when the bartender who took my order saw me go over to another one because I had been waiting for so long.
The food was absolutely horrid. Let me make this clear, I am not a picky eater by any means...but the food was just not appetizing at all. I found it very difficult to find something to eat at the buffet everyday. We pretty much ate french fries our whole time. And the BBQ chicken by the beach at lunch which was the only decent food. The a la cartes were not as wonderful as everyone has said. The Jade 'Japanese' restaurant was terrible. The food was overcooked and tasted the same...it was covered in syrupy soy sauce of some sort. The 'Mexican' restaurant was just as bad. The portions were small and the selection was limited. As well, they close the buffets during certain hours so you cannot get food until 1pm for lunch or after 7pm or dinner.(there is fries at the beach but really you want dinner at 6pm not fries).
We went May 01-May 08 and it is labour day in the Dominican. We were unaware that resorts will let locals come to the resort for the weekend. It made it very difficult to order drinks and get food as the locals were always served first.
The service was decent. I suppose they did a good job, but do not expect a friendly smile or hola from a lot of them. The resort itself if very nice and well kept, but when you take a closer look, little things are falling apart. The pool tiles were dirty, the pot lights in the pool were hanging out. We actually saw two people cut themselves but at the end of the week they were still broken.
All in all, it was an ok trip....but please do not believe all the good reviews or you will be very disappointed.




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