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Riu Bambu: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 660 reviews
660 Reviews
5.0 of 5 stars
252
4.0 of 5 stars
219
3.0 of 5 stars
74
2.0 of 5 stars
74
1.0 of 5 stars
41
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#27 of 74 hotels in Punta Cana
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 560
Address:
Playa Arena Gorda
Punta Cana
Dominican Republic
Check Rates: $271 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Riu Bambu

( 25-29 of 660 )
“Very Bad 5 Apple Sqaure Deal Resort”

Riu Bambu

Jun 2, 2008
6/12 found this review helpful

Ok :First the flight usa3000 was good,we landed in punta cana and the rep.at airport was nice,spoke ok English.Takes about 25 45min.bus trip to Resort.We go up to check -in desk and and the 2 guys there were rude to start with,said we needed to speak Spanish{which we speek alittle}.We asked about our room on beach which we didn't know until we got there that there are Not ANY ROOMS on beach were you can even see the beach,they are put together like a big city housing apartments.So they put us the closes they had to the beach which was over a football field away.Then the Apple rep.came over told us she didn't have time to answer any questions and told us to not be late for the briefing at 9:30am the next morning.Her name Yugeinly Aristy{JULIE}So from there your on your own except a map she gave with 3 circles on and said this is where you can go with package deal riu bambu resorts.So we go to our room,and there are cock roaches in bathroom,ants everywhere on floor,then the bathtub has a big rusted out spot and the toilet overflows onto the floor the first time i flush it.The airconditioner doesn't even keep it cool.So We go out walking around and all the staff are rude not friendly even though we spoke in spanish,so we go to lunch buffett,it is so hot in there you can't eat cause the heat and smells about make you sick.So we go to bar area by pool and they are rude also,by then it's time to go to the beach,Beach is nice but no bar area for drinks about half football field back to the pool bar area to get a drink.Then we got back to room to change for dinner,they have fixed the toilet from over running but it runs water{sounds loud}the rest of our trip.We dress for dinner again it's hotter then heck in buffett area.We go out to watch the show and again the staff are rude,second day i wake up at 5am always do this and there is no coffee in room or is there room serivce like they say,so i get dressed go down to front desk and ask for coffee and they tell me you can't have it until 7:30 or 8am was not happy.go to breakfast and meet with apple rep.and ask questions about no food after 10pm and no drinks after 12 pool closes at 7pm and swimup bar closes at 530pm not good.and she said so,i can't help you.asked about booking a private trip to the marina for dinner and she said NO only the excursions they offer very rude about it.NO WIRELESS INTERNET HERE EITHER.Can PAY 6.00 FOR 20MIN. BUT NO DOWNLOADING THATS EXTRA,5MIN.CALL FROM ROOM BACK TO STATES COST ABOUT 18.00.Tell her about our room problems and staff and again she says there is nothing she can do about it AND IS RUDE ALSO.the non motoried sports are not free you have to take 35-2hour lessons before they let you use them which they charge you for the lessons. There were 5 other couples we talked to that said the excursions they offer are not worth the money.Only 8min.to swim with sharks/stingrays 45min.party/lunch then back to hotel but takes about 1/2 day or more.Said the dolphine swim was ok but no pictures you have buy theres.THE SHOWS were amauture at best,but they did try.the staff were rude and the managers were worse.the food was all the same everyday and the pool area had mold growing on edges.Only seen them clean it {sweep}the pool once in 71/2 days.Will tell you an honest review about most of the hotels in area and have pictures,if need more info.All around a waste of money and it was our 10 yr.anniversary trip so it made it horriable trip.We travel alot outta country so were not beginners and this was the worse trip weve have ever had.

  • This TripAdvisor Member:
    • Liked — beach
    • Disliked — apple rep.hotel staff,room with views.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
repowomen's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: June 02, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Gambling / Casinos, Business meeting / Event, Outdoor / Adventure, Great food / Wine, Shopping, Golf, Spa, Skiing / Winter sports, Concerts / Music festival, Other
Was this review helpful? Yes No
Check Rates
Average price*: $271 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Bambu was TERRIBLE”

Riu Bambu

1 of 5 stars
bambustinks
May 30, 2008
6/12 found this review helpful

The Bad:

*The room*
It was disgusting. We stayed on the first floor which was a bit of a hike from the lobby. The bathroom/room was infested with little ants and had a bad odor. The beds are hard as rocks and the pillows are flat and equally as hard (kinda felt like resting your head on a notebook). The water smells that comes out of the showers/faucet and they give you a gallon of bottled water to attempt to brush your teeth with. There was a liquor dispensor with thee CHEAPEST nastiest liquor in it and a few bottles of coke (which are the only bottled beverages you will be given throughout your entire stay...so savor them). There aren't any american outlets nor is there an iron or an ironing board. You can get an adapter (that is old and broken, and an iron that doesnt even steam and is 50 yrs old) from the front desk for $20.

*The Food*
It was absolutely disgusting and misleading. **There is NOT a steak house or an italian restaurant... i repeat... there is NOT a steak house or italian restaurant** There are two places to eat on the resort: The colonial restaurant and the Mama Juana.
The colonial is a buffett for breakfast lunch and dinner. It is nasty. The salad bar has no salad on it just nasty looking slops of mess and it smells by the salad bar the same way it smells in the bathroom. All of the fountain sodas are flat and room temperature.
The mama juana is a buffett during the day and then at night it TURNS INTO the italian restaurant ANDDDD the steak house!!! We went to the supposed "steak house" the second night and got the steak that came with the same veggies that we saw on the lunch buffett that no one ate and french fries. I then got food poisioning from it and was sick for the remainder of my trip. Needless to say we didn't bother making reservations at the supposed "italian restaurant" that was 2 tables over from the "steak house".

*The bars*
They only serve bottom shelf liquor, ONE kind if domestic beer and you can ONLY get it on tap, flat/warm soda, and one kind of white boxed wine and one kind of red boxed wine throughout the entire resort. The only way i lasted through the week was by visiting the little gift shop in the lobby and buying bottled waters and gatorades. One night, we found some corona bottles in the bottom back of the cooler in the gift shop and bought a few. It was worth it.

*The service*
Some people were cheerfull and helpful, but not most. I actually found them down right rude. I called and complained that the adapter and iron (that i just walked 6 blocks to the lobby to get) didnt work. They told me to walk BACK to the lobby and they would give me another one. I got upset and refused and then started going on about how unhappy i was with the room and everything and they ignored me. They finally sent some guy on a bike down to our room and he fixed it with his tool kit.
The day before i was leaving no one would help me to find what time the bus was coming to get me and the other fellow apple vacationers to bring us to the airport. The guy at the front desks words were "i dont know... goodluck man". Also the apple vacation rep that was supposed to be on the resort the whole time... was completely NOT helpful. She didn't speak english and didnt help me either. (Americans are definitly the visiting minority on the resort... you wont find many other fellow americans the whole time your there)

*The Beach*
The beach is BEAUTIFUL and the ocean is teal blue, warm, and clear.

Overall the only good thing was the beach. However, i wouldnt return to another RIU resort if my life depended on it.

  • This TripAdvisor Member:
    • Liked — The beach
    • Disliked — Everything else!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bambustinks's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: May 30, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $271 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fantastic Location”

Riu Bambu

4 of 5 stars
Dumfriesshire, Scotland
May 29, 2008
3/3 found this review helpful

We stayed at Riu Bambu from 11 to 25 May 2008. Previously we have stayed at Riu Tequila, Mexico and Riu Bachata, North Dom Rep. The Bambu is a typical Riu Hotel, well kept grounds and very very attentive friendly staff who are eager to please. The rooms are typical of all Riu hotels. Pillows are hard as you will read in other reviews but in the grand scheme of things so what.

This is the most beautiful beach I have been to. Plenty of shade, plenty of sunbeds and very clean - what more can you wish for. Pure white sand, no rocks in the ocean - amazing.

If anything the only disappointing aspect of the hotel was the pool. We are beach lovers which is why we chose this resort so it didn't matter but if you are a pool fan beware. The pool was small and very noisy and busy and looked a wee bit dirty. Too many people hanging around the swim up bar, spilling drinks and smoking cigarettes - just not our scene.

The hotel is a bit older as is the whole resort and the pool and bar areas could do with updating if you look closely but on the whole it is fantastic value for money and the staff, the service and beach more than make up for it.

  • This TripAdvisor Member:
    • Liked — Fantastic beach
    • Disliked — Swim-up pool bar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SexyTrucker's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: May 29, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $271 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Disappointed”

Riu Bambu

2 of 5 stars
New Jersey
May 27, 2008
3/5 found this review helpful

The trip was through Apple Vacations. I did not see any Apple reps there other then the guy at the bus. The flight down was decent, the flight attendants were all in to the "Vacation" spirit, telling jokes and having a grand ol'time. The airport was quick and the bus ride itself was nice. The 40 minute ride to the resort provided plenty of sight seeing and re-enforced why you should NOT attempt to leave the resort. There is a lot of bad news outside the gate.

!!!!!!!!!!!!!!!!Bright side's!!!!!!!!!!!!!!!!
* The beach was really nice. The Palm trees hid the resort.
*Scuba Caribe- Provides lots of activities, take advantage of them, book kayaks and such in advance. We did the Speed Boat/Snorkel Trip... NICE!
*You have access to the Palace Pool. It is 10 X better then Bambu, we hung out there often.
*Lots of European guests... not only do you get the Dominican feel but you get France, Germany, U.K. and Canada too.
*Wendy's is located at the Resort with 7-8 USD Value meals.
Taste Great after resort food!!!!
*Heading Home

****The Bad!****

As for RIU Bambu - This was my first all-inclusive vacation so I was going in with high expectations. Sadly I was left down. The resort at first glance is nice, the lobby is clean and inviting. As for the room... well that left something to be desired. I understand that all the room is used for is basically to shower and sleep at a resort.

The Room -Well the beds were rock hard, we had to acquire beach chair pads from around the pool to help soften the bed.
The liquor bar was a neat idea, but the liquor was HORRIBLE!
Beware, i found lots a broken glass on the sidewalk. PLEASE wear some sort of footwear.
They provide you with a couple of bottled Pepsi's in the fridge, cherish these because anything you drink at the resort is horrible. You can't use the tap water for anything but a shower, they provide a gallon of purified water so you can brush your teeth and I guess to drink, it tasted NASTY! The soda fountains located through out the resort were usually room temp and flat. The same nasty alcohol in the room is served at the bar. The "top shelf" stuff was refilled. You might want to pick up a real bottle at the U.S. Duty Free before leaving.

The Food - The Buffets, well... its up to you. The steak house/Italian restaurant is the BUFFET during the day, (feels like a secondary school cafeteria.) The steak dinner was not all that great. The CARIBE grill was located at RIU Macao The atmosphere there was wonderful, but the food, DISAPPOINTING I am not getting into detail.
((Saw huge roaches walking around by the main bar in the middle of the resort, under soda fountain,and on the bar.))

Money - Americans are basically ripped off. If you are USA and reading this, Don't forget the little things! Europeans make out. One example of cost - a standard bottle of Banana Boat SPF 15 Sunscreen costs $20 USD.

Night Club - Forget It!

  • This TripAdvisor Member:
    • Liked — Leaving
    • Disliked — Room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don61's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: July 30, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $271 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great customer service......”

Riu Bambu

May 26, 2008
2/2 found this review helpful

This was my first all-inclusive and I was quite pleased with it. The rooms leave a lot to be desired, small, AC barely worked, no fan in the bathroom and just your basic room. The hotel was great, workers very very pleasant, great location, great beach, happy happy service people...great sense of humor. We did the aerobics, used the pool and had dinner at the steak house and the Carribbean Grill, both were excellent, so much food and lots of variety. We fell in love with the coffee as well. We had to get an adaptor for use of our cell phone, and camera chargers and the only wireless is in the Palace...which feels like you are on the Titanic in the lobby. If you are used to washclothes bring your own as they do not use them there. The gym is small and is open to the extreme heat, we did run but were consumed with sweat. The wind is constant which keeps the bugs away...and the ocean is a bit choppy compared to Cancun or Aruba...lush vegetation inland as well, but a very poor country. We did an all day which included horseback riding, a different beach, tour of a real farm and how they make coffee, chocolate, etc. we went to a school and we were able to stop and give candy, toys, crayons, etc. to the children we saw on the roads.

  • This TripAdvisor Member:
    • Liked — everything was included...
    • Disliked — the room and lack of AC and fans......
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2fun4maine's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: June 12, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, People with disabilities
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $271 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Riu Bambu

( 25-29 of 660 )
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Riu Bambu Address

Playa Arena Gorda, Punta Cana, Dominican Republic