We went with a group to this resort for a wedding. The Hotel is nice, a lot of facilities, however the rooms are not as nice as they look on the website. "Photoshop" is absolutely a good option for marketing.
People are nice in a way, they say "hi! hello! how are you?" every time you run into them, but once you ask them something besides answering the greeting, they don't know what to do. To get a glass of water they transfer you to at least 4 people.
I had an inconvenient. Once a check in, I went to the room and noticed that the safe box didn't have a key, I called reception to help me with that, they never came. I had to leave the room, and $300 were stolen from my wallet that was inside my purse, and this one was inside my suitcase, which was closed. How do you explain that? They knew my room didn't have the safe box, and I was waiting for assistance. Once I notice the situation a called the manager, they didn't do anything about it alleging that the money was not in the safe box, but I tried to explain them that I requested once I got there. The money is not a big issued as they way they approach to a problem. They are very slow in solving problems with no solutions at all.
To resolve a problem they pass the ball onto the travel agent. They travel agent is supposed to write a report and handle to client so the client can claim the situation, they deny to do it.
I hope this review will be of help for future travelers.

The resort is spectacular! This was our 8th all inclusive and 5th time to the Dominican Republic. Sun Village- April 19 - 26 was by far our best trip. The staff are unbelievabley friendly and bend over backwards to cater to your every need. The food in all restaurants (including the Buffet) was terrific- I was stuffed all week.
The grounds are stunning and very well kept. The hillside setting does mean that there are stairs between the levels- but I suspect that the only people who would complain about the stairs, should be climbing more stairs.
I would highly recommend this resort- I honestly believe that it should be rated as a 5 star!!!

My husband and I attended our sons' wedding at Sun Village. The rooms were beautiful, the food was great and above all the people were very polite and full of positive energy. A young gentlemen named "Jeramiah", who organized lots of activities during the day and then worked at night for the shows was wonderful, positive and got all of us involved. What a great place to get married. Us moms enjoyed a fabulous afternoon at the spa. The ladies there were very professional and did a spectacular job. I hope to go back to Sun Village ....... If Jeramiah reads this review, good luck with school and with your future endevors. Harry & Connie

Six of my girlfriends and I stayed at the Sun Village Resort & Spa from March 30 to April 6. From the minute we got there, we were impressed; we still haven't stopped talking about how nice the entire resort was, not to mention the people.

Since we were a group of 7 girls, we wanted to stay close together on the resort, and the hotel staff went out of their way to keep us in the same bungalow. In fact, we got three rooms all in the same location; and one of our friends was even bumped up to a superior room free of charge.

My sister lost one piece of her luggage on the plane, through no fault of Sun Village, and everyone went out of their way to help her get it back. One person, Jaime, who didn't even work for the travel rep (Sun Village) but worked for Maxim Bungalows, even assisted. She eventually got her suitcase back and was offered some money to replace some of her lost items.

As for the facilities themselves, what they say on the website is all true; what you see really is what you get. Immaculate grounds from top to bottom, inside and out. Every place we went was spotless. It rained for two days while we were there but we made the best of it in the main bar and the staff were absolutely amazing, from the maintenance workers to the hotel management, everyone went out of their way to say hello and make sure our stay was pleasant. On day when it rained, one of the hotel bell boys took us all for a mini-tour of Ocean World and Maxim Bungalows, free of charge. It was great to get to take all the pictures.

The resort itself is nestled in between two small mountains; overlooking the ocean. There are three or four tiers from top to bottom. From the top it starts with the entrance; main lobby, theatre, disco, etc. You can see the ocean from this level. The next level down is the terrace, first main pool (infinity pool with waterfall); and swim up bar and stairs lead down to the main buffet level where there is also the adult pool. The next level is the kiddy pool; and the next level down is the juice bar; yet another huge pool and path to the spa and exercise area. We spent a day at the spa and all I can say is I never in all my life seen anything so beautiful; it was spic-and-span spotless, and I do mean spotless. The service was luxurious, the staff couldn't do enough. The pool and hot tub at the spa was also very nice. Then, the next level down is closer to the beach with another beautiful huge adult pool; mexican restaurant, hot tub, beach bar & food area, and of course, the main beach where you can see the big sign to Ocean World.

All of the bungalows and grounds had beautiful foliage and flowers everywhere, perfectly manicured.

There are a lot of steps; however, but this didn't bother us. There were a few times the girls would get tired walking from the beach to the resort, but they have a 'taxi' service there and it would only take 2-5 minutes and someone would come pick us up and take us right to our room.

All of the restaurants were awesome, the staff was very attentive with refreshments, ashtrays, chairs, etc. We all thought the food was fabulous everywhere we went, including the beach bar. Sometimes we were just so relaxed and lazy on the beach we didn't feel like going to the main buffet for lunch and the beach bar food was great. Plus they would deliver drinks to our chairs on the beach, so we couldn't complain.

They staff were also very entertaining on the beach; we had dancing lessons and spanish lessons; some played volleyball. We claimed our same spot every day and the staff was always very accommodating. We brought our own music (cd player) and were dancing and had a ball. Staff would sometimes join in if we invited them. The evening shows at the hotel were entertaining; it's not like a Vegas show, clearly so do have reasonable expectations, but we enjoyed it every night.

The Maxim Bungalow people were NOT aggressive and hard sell at all. We talked to some really nice people and they didn't even say what they did or what they were selling, all they did was be nice and socialize and offer friendly and helpful tips. It was so delightful and pleasant. One of my favorite people was Jaime who helped my sister with her lost luggage.

The people do try to sell you stuff on the beach but it is not hard sell in-your-face all day kind of approach. Just tell them no and they go off to the next person.

I had trouble trying to get the hot water to work my first day but that was my own stupidity; when I did ask for someone to come over, they were there at the room in les than 5 minutes and showed me how to turn it on properly. Our air conditioning worked wonderful; no problems with the safe; beautiful balcony; the rooms were immaculate and gorgeous. Fresh towels every day and service with a smile. I know I'm not getting all of how absolutely beautiful this place was and how impressed we all were...there was not one single complaint. We cannot say enough about this resort & cannot wait to go back again. The girls are already planning on going next year -- this is by far our favorite trip ever! Book now would be my best advice.

K-Pod