I traveled to Puerto Plata, Dominican Republic on April 3-7, 2008. The purpose of the trip was a relaxing trip with two friends. The trip was booked through JetBlue Getaways and, prior to selecting Victoria Golf & Beach Resort for our stay, we researched the hotel options in depth. Victoria had the best customer ratings and options, so we chose to stay there.
The majority of our trip was relaxing. We went to the beach, ate at the hotel restaurants and were in our room by 10:00 each night. Both of us are professionals, and really just needed a break from life and some time for rest and relaxation. We did not party during our time there, and generally kept to ourselves. We were friendly with the hotel staff, speaking to them when we passed them, but not engaging in very in depth conversations and certainly never telling anyone our last names or our room information.
On Sunday, April 7th, my roommate and I made reservations at one of the hotel’s restaurants. Hotel guidelines stated we were to make reservations at the front desk, which we did after breakfast. Reservations were made under our room number, and we never gave the man at the front desk our names. He kept asking if it was just a reservation for 2, which we repeatedly said yes. He then inquired as to whether any gentlemen would be accompanying us, to which we responded no. We then left for our room.
From 5:00 pm until 9:15 pm that day, we received three calls from an identified “hotel employee.” The person made several references to our dinner reservation and wanting to be our gentleman escort for the evening, which immediately made us know it was the front desk attendant. No one else was at the front desk when we made the reservation. The last call came 5 minutes after we returned to our rooms from dinner, and our blinds had not yet been closed. At that point, the caller asked for me by my last name, which was not on the reservation and had never been given to anyone during our stay. We were alarmed and concerned for our safety, and immediately went to the front desk and asked for a new room assignment. We were escorted to the new room by security.
On Monday, the day we were to leave the hotel, we spoke with the hotel manager, the guest services manager and the hotel general manager. All were very apologetic and explicitly stated the person would be fired. In addition, the general manager indicated he would speak with the controller and see what type of compensation they could provide to us. We left our cell phone numbers and were told we could expect a call in the next couple days with the resolution.
Four days passed and we’d received no call. I followed up on Friday and Saturday, and after several calls, was told by the hotel manager that the person was not fired and that they were offering us 10% off our next visit. I can’t imagine anyone who would return to a hotel where they were stalked and harassed, especially when the person still works there, and told the manager that the offer was unacceptable because I would never return to their hotel. I shared with him that he should talk to whomever he needed to and I would call back on Tuesday (April 15th), at which time I expected to speak with the general manager and to receive a dollar amount they planned to provide both my roommate and myself.
Tuesday, I called (as I said I would) and was given the run around twice. The third time, I was not given the hotel general manager, but the hotel manager. He said “the General Manager said to tell that lady that we’ll give them 15% off their next visit.” Again, an unacceptable resolution.
Had this incident not occurred, I would have rated the hotel a 2. I love to travel and experience new things, but didn’t find the food to be very good. In fact, I lost about 3 pounds over the 4 days I was there, because of the quality of the food. In addition, the service was sub-par. I don’t drink, and waitresses questioned my requests for pina colada without rum or when I asked for a straw for a beverage. There were several times when we sat down to eat in the pizza restaurant on site that others, who arrived after us, were served before us. We weren’t even given menus and they would have beverages before us. Perhaps this is great if you’re a couple. But for a singles vacation or a girlfriends’ getaway, I recommend another hotel at a minimum, and another island altogether.





Rooms
Rooms
Cleanliness
Cleanliness



