We just got back from 5 days in Puerto Plata where we stayed at the Riu Merengue.
Our point of reference for RIU was the Palace Las Americas that we stayed at during our trip to Cancun last year in September. We understood that the Merengue being a "club hotel" was going to be less opulent but were a bit disappointed with the overall experience.
The check in was fine. All the staff at the hotel are ultra friendly and very good. I never at any time felt an underlying attitude from any of the staff. To me, this hotel had the most pleasant staff of any of the hotels I have stayed at in the Caribbean.
The property is quite expansive and there large. The rooms are set up in two floor villas. I personally did not care for it and much prefer the high rise style hotels where one can get up and down in one central area with ease. Mind you we are in our low 30s and our fitness is fine, but our room was located at the left rear of the property near the tennis court and it was quite a trek going back and forth to the room. More than that, the ground layout is quite confusing and even after a couple days we still kept getting lost making our way back to our room during night time as the paths are relatively dimly lit.
The rooms themselves are ok. The furnishings and decor are quite dated. Nothing special. Nothing bad either. Certainly not what qualifies as a 5 star, but would look perfectly at home in a 3 star hotel. We entered our room and noticed a racket coming from our a/c. We asked to be moved later on at night which was an ordeal in that we had to bring our key to the front desk, travel to the new room to make sure we liked it, then travelling back to the front desk with our decision then going back to the room again to wait for our luggage to be moved. Not the most convenient procedure, but the front staff was very helpful and completely willing to do what it took to make us happy. When we moved to the new room we realized the tv did not work and a technician came almost immediately to the room (even though I found out what the problem was). The a/c was not very cool our entire trip but we didn't want to change rooms again so stayed put. The beds are quite uncomfortable and the TV was very small with horrible sound and picture. Still, there are plenty of american channels and we made due. Besides our main purpose was not to stay in the room all day and we didn't. But we did retire at night and found the lackluster furnishings and conditions slightly annoying.
The poor area was a disappointment. The poor is pretty small and ordinary. The loungers are all completely taken by 8am. The Europeans are infamous for putting towels on all manor of loungers to save them. One German gentleman even joked around about this to us. We did not really find it a big deal though since the poor was lackluster in our opinion and we spent most of our time on the beach.
The beach is nice but again nothing special. The beach is long but shallow. What was the worst though is that the Merengue portion of the beach is extremely rocky in the water and it was difficult to even walk in a few feet without stepping on very sharp and dangerous rocks. We didn't really spend much time in the water as a result.
The food was ok. What you would expect of an all inclusive. The selection was much more limited then the Palace Hotels but everything seemed relatively fresh and well seasoned. We did have some serious stomach issues our last day there, no doubt caused by something we ate. This caused a bit of bad ending to what otherwise was a nice trip.
Overall the hotel was an excellent value. We ended up paying around $400 US per person for the entire trip including airfare! For that, we had no complaints. But if you are looking for a bit more luxury and better accomodations we would definitely recommend looking elsewhere. We would try Punta Cana and one of the Palace hotels next time. Riu itself is a good chain though and while there were some minor annoyances and disappointments, they were wall slightly and nothing major. On a budget I would certainly recommend this particular hotel though.





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