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Hilton Santo Domingo: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 29 reviews
29 Reviews
5.0 of 5 stars
13
4.0 of 5 stars
6
3.0 of 5 stars
3
2.0 of 5 stars
4
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#4 of 63 hotels in Santo Domingo
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  • Hotel class: 4 of 5
  • Rooms: 228
Address:
George Washington Avenue #500
Santo Domingo
Dominican Republic
Check Rates: $145 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hilton Santo Domingo

( 9-13 of 29 )
“Great hotel, not so great service!”

Hilton Santo Domingo

3 of 5 stars
San Francisco, California
Nov 26, 2007
3/3 found this review helpful

My husband & I chose to visit Santo Domingo instead of the tourist areas (Puerto Plata or Punta Cana) in hopes to actually get out and experience a new culture opposed to relaxing at an all-inclusive (which we've already done twice in the Caribbean). I booked the Hilton based on the mere fact that it was the newest and cleanest hotel in town.

The hotel is lovely -- just like any Hilton in the USA. The views are great (although the water is not so blue!). If you're visiting the Santo Domingo Hilton for pleasure opposed to business I recommend contacting a tour company before your arrival as the concierge doesn't have too much information about tours or other local information. To be honest the guest service agents at this hotel are pretty unfriendly with the exception of Julissa (visit her in the Executive Business Center).

The Santo Domingo City Tour has a lot of history behind it. Above all I highly recommend the day trip to Isla Soana, a beautiful island off the coast of Bayahibe - about a two hour drive away. If you're up for Italian cuisine try Angelo's in La Atarazana, they have a great wine list! Skip Tony Roma's next door and opt for Pizzarelli's instead!

Come prepared with sunblock and OFF as the gift shop prices are very high. The dealers at the casino have no idea what they are doing and most of the other tourists we spoke to believed the tables were rigged so play with caution. Don't waste your time on the vacant mall next door!

I was a little weary on the issues of safety in Santo Domingo, especially because of the reviews I had been reading but honestly I felt pretty safe -- as with any foreign country, just travel with caution. Lastly, the restaurant prices in Santo Domingo rival NYC -- I heard on our way back that tourists are given a different menu with different prices, not sure if this is true but just be on the look out for it.

Happy travels!

  • This TripAdvisor Member:
    • Liked — Clean & new!
    • Disliked — Guest services.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kamanny's Summary
Date of Stay: November 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: November 26, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $145 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice Hotel...good location...but nothing to rave about”

Hilton Santo Domingo

3 of 5 stars
NEW YORK
Nov 8, 2007
4/4 found this review helpful

I wanted to stay in the capitol and honestly this hotel was the newest and most convienent location. The entire hotel was modern and the view from the room was gorgeous. The staff members were accomodating and when I asked them where I could get a piece of traditional dominican birthday cake (because it was my birthday) they had the kitchen make me one..since there was no nearby bakery. The breakfast buffet was good but overpriced and yes the pool was small but so what...it was always empty. There weren't any worthy restaurants close to the hotel....but if you don't mind walking then you'll have a few options including a grocery store and a small strip mall. You can also take a short cab ride to el conde. But don't bother going into the so called mall next door (malecon) because it's just a bunch of ATM's. And last but not least try and eat at El Conuco which is a cheap cab ride or a long walk. The food was authentic and the staff was great. They even put on a show during dinner. If you are heading out to any of the bars/clubs make sure you get an early start because everything is over by 1am...even on the weekends.

  • This TripAdvisor Member:
    • Liked — location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAKY10's Summary
Date of Stay: April 2007
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: June 15, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $145 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Love the Hilton Santo Domingo”

Hilton Santo Domingo

Nov 2, 2007
4/4 found this review helpful

I stayed or rather lived at this hotel over the course of 6 months on and off. I would say this is the best hotels in Santo Domingo for a business traveller. The rooms are nice and clean - I loved the white sheets and bedding. I think most of the rooms have some sort of view of the ocean. I was able to get the kind of drinks I wanted in the mini bar without a problem. The internet worked on most occassions but sometime it would be down for "maintenance". There is no wireless in the rooms which I did find a bit annoying but there is wireless in the main areas of the hotel. The executive lounge was beautiful and there wasa good selection of food and drinks each afternoon/night. The pool area is nice but the pool does not have a deep end. I loved the gym - even thought it was a bit small it was clean, open and had a gorgeous view of the ocean.
Overall I was very happy with my stays at this hotel. The employees are nice and as long as you are pleasant to them and treat them with respect, my requests were always granted. I truly felt that this place was by home away from home. (And I'm a pretty picky person)

The place across the street from the Hilton - Harry's Place has pretty good burgers.

  • This TripAdvisor Member:
    • Liked — Overall look and cleanliness
    • Disliked — N/A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillerCorona's Summary
Date of Stay: October 2007
Traveled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: January 06, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $145 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“OMG!!!! DONT GO!!!!!”

Hilton Santo Domingo

1 of 5 stars
New York
Aug 4, 2007
5/11 found this review helpful

Please don't go there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It's soooo small! The pool was the smallest thing i've ever seen! And the worst part was the stage was outdoors ( it rained a lot). The rooms were okay. Right next to the entrance is a DUMP!!! I'm sorry to some people that think that place was nice, but really, IT WAS HORRIBLE!!!!!

  • This TripAdvisor Member:
    • Liked — The Mini Golf.
    • Disliked — ALMOST EVERYTHING.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1ana123's Summary
Date of Stay: March 2006
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: I prefer not to answer
Member since: July 28, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
People with disabilities, Older travelers, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Golf
Was this review helpful? Yes No
Check Rates
Average price*: $145 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Beautiful New Hotel! Poor service...”

Hilton Santo Domingo

2 of 5 stars
Carrollton. Virginia
Jun 24, 2007
2/3 found this review helpful

The rooms were clean. The room service was okay. The restaurant staff - need more training and should learn how to give the same level service to all guests. The breakfast buffet was beautifully displayed. The chef seemed a little grumpy when asked what type of cheese was being used for my omelette. The fitness room was great - open with lots of mirrors and beautiful view of ocean. The Concierges were pretty in their new uniforms, but worthless. They couldn't answer questions about the hotel (late check out possible? still waiting for the answer to that one). They didn't any information about local events, about shopping (other than the brief description in the Directory), spas....nothing! They couldn't even tell you what stores were open in the "mall" next door to the hotel! Management should eliminate those position and set up a kiosk with pamphlets. The clerk in the Gift Shop never stop chewing her gum or talking on her cell phone until we were walking out of the shop. Manager was not available...I asked for him twice in 3 days I spent there.

New is not always better...I will stay at a smaller hotel next time in Santo Domingo.

  • This TripAdvisor Member:
    • Liked — The room and view.
    • Disliked — The overall service or the lack there of.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobeSkimmer's Summary
Date of Stay: June 2007
Traveled with: Solo traveler
Visit was for: Other
Age group: 35-49
Member since: June 24, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Older travelers, Great pool scene
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $145 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hilton Santo Domingo

( 9-13 of 29 )
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Hilton Santo Domingo Address

George Washington Avenue #500, Santo Domingo, Dominican Republic