I love hyatt hotel, it will never let you down.
I stayed in this hotel a number of times, and I love it very much. It is located very closed to shinjuku JR station, very closed to subway station, and just beside this hotel, there is 2 tower that you can go up to its observatory floor to see shinjuku town.. and the best deal, it is FREE.

This is a great hotel. The service is perfect and everyone was able to speak English. The spa "Joule" was superb. I was amazed at the care that was given to me. It was the best spa experience I have ever had. It was the best way to loosen up and relax sore travel weary muscles. The location is great and just a little of the beaten path so as to be relatively quiet. The room was clean, big and had a great view. The only thing I can complain about is the bed. It was really hard. I would highly recommend this hotel.

My family and I stayed for a total of 8 nites at the hotel. We chose this hotel for its proximity to shinjuku station and that it provides a baby cot for my 1 and a half year old son which most local business hotels do not.

Let's start with the room. We signed up for the Hyatt Gold passport so we were allocated a room on a higher floor and it comes with free daily breakfast of tea/coffee with pastries. It's comfortable, very clean and relatively big by tokyo standard. Our son was able to make run around for his daily morning exercise. ;-) The bathroom is well stock w toiletries (like any 5-star hotels), clean and relatively spacious too.

But the real reason why we gave it a five star is because of its service. We needed to get diapers for our son and the hotel staff went out of their way to locate it for us. Also, the concierge was helpful and able to provide us with very useful information, i.e the fastest route to a tourist attraction, opening hours, where to purchase the entrance tickets. Every morning, before we set off, we'll head to the concierge for all the information we needed to plan and get to our attractions of the day. This saved us precious time as we were able to reach our destinations without getting lost. It's no joke travelling with an active toddler so the last thing we want is to wander the streets of Tokyo trying to figure out the right direction.

So, we'll definitely stay there again if we are travelling as a family.

This hotel is nicely located close to subways and busses. I stayed for 4 days and was able to sightsee everything I wanted to see in Tokyo on this trip. The consierge is extremely helpful. Every day will give me custom maps to guide me where to go, what subway to take, and made many suggestions based on my needs. I felt at home in this hotel. Prices are very reasonable compared to others downtown. The service is outstanding, the hotel is clean and up to date and is a Hyatt. I had a fantastic experience that everyone should know. When I left to the airport to return to the USA I left a substantial amount of cash in the room safe deposit box. Hotel staff found the money while cleaning the room and inmediateley gave it to management who contacted Continenetal Airlines at the airport to inform me. While checking in at Continental at Narita airport, I was informed of the hotel message and that the Hotel was sending the money to the airport and that I could pick it up in one hour. I got all my money. I need to let everyone know that the staff at this hotel is not only extremely honest but would go out of their way to please their customers. A big AAA+++ to this hotel.