I holidayed while my husband was there for work. The location worked for us pretty well as he walked to work while I used the metro which is about 1-2 mins walk to explore Tokyo. It is very convenient as the major lines pass through Otemachi station.

The hotel is a nice and quiet place to come back to after a day of exploring the buzzling city. The view of the Imperial Palace which greeted us first thing in the morning was lovely too.

We stayed for 6 nights and throughout the stay, we have no complaints. The rooms were spacious, clean and well-kept and the staff were all polite and helpful. I remembered requesting the receptionist to book a day tour (for 8am the next day) at midnight and the staff contacted the travel agent to make all the arrangements.

The restaurants do not appeal to us but that's not a problem as we tend to eat out at other places in Tokyo before taking a late train back.

It's a shame they have plans to tear down and rebuild the hotel which was opened in the 1960s. Will miss the quaint place and will try to visit before they tear it down next Jan.

The Palace Hotel is a lovely base if you want to view the Gardens in the Imperial Palace.

It has beautiful rooms that suprisingly are decked out with Victorian Decor. The rooms are quite large and they have very comfortable beds. The Bathroom is rather large compared to any bathroom at a traditional japanese hotel. The toiletries are very nice and there are plenty.

The breakfast in the "Swann Restaurant" is very nice, it has a good combination of Western and Japanese foods and there is plenty of fresh beautiful fruit. And the service is fantastic.

All in all it is a lovely hotel that is a great base to start your trip in Japan, however be aware that it is not very close to the hussle and bussle of Ginza, Shinjuku or Harajuku.

Super friendly staff is what makes the Palace Hotel above average. As others have said, its a bit dated but clean. The location worked for us because I could walk across the street at 6am to photograph cherry blossoms. The view from our room overlooked Imperial Palace entrance, very pretty. Standard rooms don't have that view, book Superior or better for that.

On their website you can sign up for their membership card, which offers a few perks, 10% off at the restaurant, a fruit basket, late checkout. The food is very expensive at the hotel, find the Marunouchi Bldgs. a couple of blocks away for a slightly cheaper meal. One of the drawbacks of this area is the lack of more reasonable restaurants close by, but the Tokyo station is close enough to get anywhere you want pretty easily. The Hotel says to get off at the Tokyo station but if you want to save some steps get off at the Otemachi stop, you can see the hotel about a block away.

I would recommend this hotel, and would stay there again.

We have just reurned from Japan. Our agent booked a double non smoking room. It was tiny, the bathroom tiny and the view was non existent. After a fuss we were offerd a much larger room on a high floor but it was a smoking room which although didnt smell too bad still had a faint whiff. The bathroom was much bigger and a king size bed. The location is in a very quiet part of Tokyo with not too many shops or restaurants. it is in need of updatingWe were very disappointed wit it. brakfast was ok, rather limited but ok.