Super friendly staff is what makes the Palace Hotel above average. As others have said, its a bit dated but clean. The location worked for us because I could walk across the street at 6am to photograph cherry blossoms. The view from our room overlooked Imperial Palace entrance, very pretty. Standard rooms don't have that view, book Superior or better for that.

On their website you can sign up for their membership card, which offers a few perks, 10% off at the restaurant, a fruit basket, late checkout. The food is very expensive at the hotel, find the Marunouchi Bldgs. a couple of blocks away for a slightly cheaper meal. One of the drawbacks of this area is the lack of more reasonable restaurants close by, but the Tokyo station is close enough to get anywhere you want pretty easily. The Hotel says to get off at the Tokyo station but if you want to save some steps get off at the Otemachi stop, you can see the hotel about a block away.

I would recommend this hotel, and would stay there again.

We have just reurned from Japan. Our agent booked a double non smoking room. It was tiny, the bathroom tiny and the view was non existent. After a fuss we were offerd a much larger room on a high floor but it was a smoking room which although didnt smell too bad still had a faint whiff. The bathroom was much bigger and a king size bed. The location is in a very quiet part of Tokyo with not too many shops or restaurants. it is in need of updatingWe were very disappointed wit it. brakfast was ok, rather limited but ok.

My husband and I just returned from Tokyo and stayed at the Palace Hotel. We had a fantastic visit at the hotel; from the moment we walked in, the service was impeccable. We stayed in a Superior room overlooking the Imperial Palace. The room was attended at least twice a day; at night, they left mints as well as the weather forecast for the next day which was quite helpful. In addition, we reserved our room through Orbitz and there was a special that if you pay with American Express, you receive a fruit basket upon arrival. We thought it would be just for arrival, but in fact, they delivered more fruit each day of our visit - very nice touch.

Again, can't say enough positive things about the hotel - very, very nice and pleasant stay - great location and service.

Tokyo is an expensive city. i am very happy i found this hotel which offers very good value in the context of Japan. The room are rather large for this city. They are not super luxurious but offer good quality. The location is excellent. Although it is in the business district, it is also next to the Imperial palace and close to a subway station where many lines pass.