This was the first place we stayed at on our trip to Japan. I was so impressed with the whole experience at this establishment. I was overwhelmed with the service which still exists in this country. The people here were very friendly and polite and their can do attitude was refreshing. The food at this hotel was outstanding! Everything I ate here tasted fresh and cooked to perfection. I am a very picky eater so perfection for me is hard to come by. I wish I could have eaten more. We were going to Kyoto at the end of our stay here and the hotel took care of taking our large luggage and having it transferred to the Mandarin. It took all of 3 minutes to get this done and it made our train ride to Kyoto much more enjoyable. They even called the Mandarin to let them know we were sending the luggage to them. I wish this hotel was closer because it would definitely be a must to visit on a regular basis. I really am not doing this justice, the service was amazing. I have travelled around the world and this country is without a doubt number one in service all around.

I travel to Tokyo for business extensively and had stayed in several hotels in Tokyo. Four Seasons at Chinzan-so is my favorite. It is a home away from home and in the last 2 years have spent 30+ nights there.
I choose to stay at this hotel despite the proximity to the office.
I appreciate the fine service at the hotel, such as welcoming back when I get out of the taxi (this started after my second visit),
room service and restaurant service which is exceptional and most importantly the fantastic pool and spa at the hotel that I use daily during my visits (only because it is so relaxing!).
The restaurants are varied and all food is excellent. The view into the gardens from the hotel is also a treat. I have never had a bad experience at this hotel. I have had better rooms ( a little too formal) in other locations, but never the service and level of comfort I find at this 4 Seasons. Overall Excellent Management.

I started my days here at 6am with a soak in the outdoor hot tub, which is made from stone and looks very natural with tree branches arching over it and a waterfall next to it, completeing the illusion that you are in the woods, not in the world's largest city.

There is also an indoor hottub with a floor to ceiling window that looks out onto the waterfall and tranquil japanese garden. The heated pool has a glass roof and a rounded bean shape.

The rooms are quiet and comfortable. You can have breakfast overlooking the gardens. I had fruit salad, meusli and various egg dishes, all were excellent.

The concierge was helpful beyond words. Printing out maps for shopping, booking restaurant reservations and helping to ship items back to the US. No one will accept tips, which makes the sevice all the more impressive.

Do know that this hotel is at least a 30 minute cab ride from most places in tokyo. I think the location was worth the commute but I also had an expense account to put the cab rides onto.

We stayed four nights at this hotel while on vacation and what stood out most was the flawless service executed with genuine warmth and helpfulness. This hotel absolutely ranks very highly in terms of the FS experience.

Before detailing the great service, it is worth noting that the location of the hotel can be a bit out of the way if you are a business traveler. However, the hotel does provide complementary shuttle bus service to the near by train stations, and we did see many business men staying at the hotel. The hotel is also located next to the Chinzan-so garden which is an oasis of traditional Japanese garden in the middle of the city. We also found it interesting to walk through the residential areas from the train station back to the hotel. It gave us a glance into the local life.

The hotel room was of average size (large for Japan) and the bathroom was comparable to other FS hotels. I would highly recommend trying out the Japanese bath - Onsen - which is available free of charge in the hotel. My wife went to it almost daily during our stay. It is a uniquely Japanese experience that is not to be missed.

Now to the service. From the moment we stepped off the airport shuttle bus, we were greeted by the bell hop (a woman), doorman, and led through one of the smoothest and quickest check-in experiences we've ever had. The bags arrived in the room almost instantly and we were ready to explore the town within twenty minutes after getting off the bus. What struck me was not the speed, but the flawlessness with which it was executed.

Our appreciation of the service only deepened during our stay. We were warmly greeted by the staff every time (all spoke excellent English) and the Concierge desk was most helpful in explaining how to catch the trains and arranging for taxis and shuttles. At every interaction, we felt genuine warmth and attention to detail by the staff. The contrast was evident when compared to FS HK (see my review for that hotel) which we went to right after Tokyo.

I would most highly recommend this hotel as it provided a definite highpoint during our vacation and made our stay in Tokyo most pleasant.