We stayed four nights at this hotel while on vacation and what stood out most was the flawless service executed with genuine warmth and helpfulness. This hotel absolutely ranks very highly in terms of the FS experience.

Before detailing the great service, it is worth noting that the location of the hotel can be a bit out of the way if you are a business traveler. However, the hotel does provide complementary shuttle bus service to the near by train stations, and we did see many business men staying at the hotel. The hotel is also located next to the Chinzan-so garden which is an oasis of traditional Japanese garden in the middle of the city. We also found it interesting to walk through the residential areas from the train station back to the hotel. It gave us a glance into the local life.

The hotel room was of average size (large for Japan) and the bathroom was comparable to other FS hotels. I would highly recommend trying out the Japanese bath - Onsen - which is available free of charge in the hotel. My wife went to it almost daily during our stay. It is a uniquely Japanese experience that is not to be missed.

Now to the service. From the moment we stepped off the airport shuttle bus, we were greeted by the bell hop (a woman), doorman, and led through one of the smoothest and quickest check-in experiences we've ever had. The bags arrived in the room almost instantly and we were ready to explore the town within twenty minutes after getting off the bus. What struck me was not the speed, but the flawlessness with which it was executed.

Our appreciation of the service only deepened during our stay. We were warmly greeted by the staff every time (all spoke excellent English) and the Concierge desk was most helpful in explaining how to catch the trains and arranging for taxis and shuttles. At every interaction, we felt genuine warmth and attention to detail by the staff. The contrast was evident when compared to FS HK (see my review for that hotel) which we went to right after Tokyo.

I would most highly recommend this hotel as it provided a definite highpoint during our vacation and made our stay in Tokyo most pleasant.