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Sandals Whitehouse European Village & Spa: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 990 Reviews
5.0 of 5 stars
636
4.0 of 5 stars
204
3.0 of 5 stars
62
2.0 of 5 stars
64
1.0 of 5 stars
24
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#1 of 1 hotels in Whitehouse
Show Hotel DetailsHide Hotel Details
  • Rooms: 360
  • Address: Westmoreland, Savanna La Mar Whitehouse Jamaica
Property Type: Resort (All-Inclusive)
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities that are included in the nightly rate.
Business Center Fitness Center No Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: $755 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Sandals Whitehouse European Village & Spa

( 65-69 of 990 )
“Honeymoon in paradise...”

Sandals Whitehouse European Village & Spa

5 of 5 stars
Wenatchee, Washington
Jul 14, 2008
9/10 found this review helpful

We enjoyed just about every minute of our 7-night, 8-day stay at Sandals Whitehouse. The staff were courteous and professional, the grounds were immaculate, and there were lots of activities to keep us entertained. Since it is the only resort within about 2 hours, the area is not cliche-touristy - Whitehouse is a fishing village.

We enjoyed dining most at Bluefields (Jamaican specialties), Eleanor's, and Jasmine's (pan-Asian) restaurants. Giuseppi's Restaurant was pretty good and The Bayside had good breakfast buffet. Arizona's was American food for picky/homesick travelers - burgers, Tex-Mex, etc. - and not our favorite. But then, why go all the way to Jamaica to eat American food? We wouldn't eat there next time, there are so many good things to try at the other restaurants.

Our candlelight dinner on the beach was fantastic and we would recommend it strongly. One caveat - apply insect repellent before your dinner! We forgot to do this and got lots of bug bites during dinner (and noticed other guests at other candlelight dinner tables swatting at bugs and itching, as well). Now that we know about using bug stuff, we'll certainly be doing another candlelight dinner on our next visit. The food was wonderful and our server, Ezroy, was one of a few Sandals staff members who impressed us most.

We also enjoyed repeating our vows at Sandals. The wedding staff are great to work with, especially Rochelle. The wedding cake was delicious - we got fruitcake (Jamaican black cake) and ate it all by ourselves! If you have particular songs you want played, be sure to bring them along on cd...

Brides, an up-do will keep your hair off your back and keep you cooler during your ceremony. I found the photography session to be a little difficult because the light reflecting off the water, white sand, and our white clothing made it hard to open my eyes it was so bright. Sunglasses are not allowed for the pictures/ceremony - maybe try contact lens sunglasses? The photographer was great, and easy to work with.

We'd advise waiting to buy souvenirs for people back home until getting to the airport, if you have time before your flight. The gift shop at Sandals Whitehouse has lots of fun stuff, but it is more expensive than shops at the airport.


We had a fantastic first visit to a Sandals, and first visit to Jamaica - and we've fallen in love with both. We'll definitely be returning.

  • This TripAdvisor Member:
    • Liked — We enjoyed the luxury and the very courteous and friendly staff
    • Disliked — Arizona's Beach Club restaurant food was not on par with other restaurants at the resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
knitasaurus's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: July 14, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $755 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“8th time to Jamaica, 5th time staying at a Sandals”

Sandals Whitehouse European Village & Spa

Jul 14, 2008
19/20 found this review helpful

We have been to the Caribbean more times than I can count have stayed at The Atlantis, Sandals Royal Caribbean, Royal Bahamian, Sandals Mo Bay, & Sandals Ochee. Been to Barbados, Aruba, The Caymens, Dominica, the DR & Mx.amoung others. Needless to say we love the Caribben. My favorite island of them all is Jamaica. DO NOT compare Jamaica to where you are from, as it takes on a rythem of it's own, dont question it appreciate it.

Lounge & Ride: as expected an hour & a half to and an hour back (fast driver yeah!) They know the roads and driving customs, so sit down and dont worry. They have been driving the same roads all thier life, enjoy the landscape. The airport employees take your luggage to the bus and load it for you TIP them as they do not work for Sandals. Or you could just load your luggage into the bus window yourself.

Check in: Fine be aware they put a $600 hold on your VISA to use when you are on the property. It is a cash free resort. You can use your visa in the shops, but they do not accept cash. Tour desk takes the resort credit and charges your $600 hold. You can tip for great service though if you feel it warrented.

Room: We booked the cheapest room French Village run of the mill room, as we did not plan on spending much time there anyway, but as past guests of Sandals they up graded us to the Italian Village 1318. Great room! Nice view and we were right in the center of everything going on. Nice touch! My WiFi never worked the whole time as internet down, but it was fine. We had a fridge ect. Well stocked, no booze, you have to a different room type for a in room bar. No big deal though you only had to walk across the sidewalk to La Caberet to get a drink if you wanted.

Pools: Ours at the Italian Village was the biggest pool in Jamaica. Very nice & not hard to get a chair. The employees roll up towels and set them on the chairs in the am, so if they are still rolled up the chair is not taken. Some are reserved for suiets but few & far between. The French & Dutch pools are alot smaller. The French pool was the volleyball pool, and the Dutch was the one eveyone was relaxed at.

Beach: Very nice & well maintained. Saw starfish and other fish. Did a snorkel tour where they take you out on the reef. Was surprised to see how nice it was. There were alot of fish & corals. They do not provide masks to use at will so take your own if that is an issue. You can walk beyond the property boundries at each end. All natural beach (not clothing optional, nature) and nice place to take pics. No vendors or others trying to sell you anything.

Grounds: Great like the garden of Eden. Butterflies, flowers in bloom, and exotic birds. Locals come in every Mon afternoon & evening (2 different sets)Afternoon vendors were cheaper but left at 4pm sharpe, evening craftors were more pricey and not willing to come down in prices.

Food: Great! Ate at every restaurant and buffets no complaints. Only wish were there longer than a week to try more of the menus. I tried to eat local foods ackee & saltfish, conch, ect. I can eat pizza & steak at home. Theamed nights were nice too. Liked the past guest dinner menu. All top notch & ALL the staff was pleasent. I did see how much [-] the staff puts up with from drunk, idiot, tourists that do not know how to act in public, and think the resort and all guests revolve around them! Just because you are at the biggest pool in Jamaica, it dosen't mean you have to shout when talking. All the people in the pool do not want to hear your life story. We met alot of nice people, but there were some idiot people I wanted to strangle! Either lean how to hold your liquor, don't drink as much, or develop some tact! Mind you I am from NY. We just went to the beach for peace & privacy.

Tours: We did the Negril shopping tour. We went to Times Square shopping mall & the Sandals Negril for lunch. An hour each way. Sandals Negril was VERY Small. Thier main pool was the size of the Dutch pool. Food was ok. Lively little place though.
We also did the Black River Crock & YS Falls Tour. NICE. They take you to a little cafe place on the top of a hill, for a Jamaican buffet lunch. After that, then to The YS. A tractor takes you through a race horse farm, to the falls. Something to see. Store & bar there with food for purchase. My advice get off the resort too, and see Jamacia!

Entertainment: As expected, they bring in a marching band, a steel drums band for the Pirate dinner and late nite club. You can do as little or as much as you want to. The piano bar is nice, (too many drunk people who think they can sing, and think the staff is there is kiss thier backside for my liking) I believe in treating people how I want to be treated, A simple please and thank you would not hurt! The staff just smiles politely, and performs the job at hand. I can see how Amercians get a reputation.
The Pirate dinner is great something to be seen. We never needed reservations once, for any dinner, never had to wait, and dinner service usually took about an hour.

Overall: Just go and have fun a great time! No worries, but be respectful to other guests and staff. The resort is amazing, words can not express it. Romantic ect. Dont spoil it by turning it into a Cancun spring break. Having said this I am in my early 30's yes I drink, and have been known to visit the pharmacy a time or two in the past. I am very open minded. Enjoy this place, it is amazing. Dont pay any attention to any "BS" reviews. Relax there is no stress here. Just enjoy Jamaica & it's people. There is no place in the world like it!

  • This TripAdvisor Member:
    • Liked — Everything
    • Disliked — Tourists that did not know how to present themselves in a Jamaican 5 start hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TikiChick's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: July 13, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, Girlfriend getaway, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $755 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Amazing Honeymoon Resort”

Sandals Whitehouse European Village & Spa

5 of 5 stars
Reading
Jul 14, 2008
0/1 found this review helpful

We visited Sandals Whitehouse for our honeymoon..it was an amazing resort. Beautiful, relaxing, wonderful staff, and the food was great. Our room was wonderful--clean and spacious and the staff who took care of it also treated us wonderful and with respect. We were disappointed however that room service only went until 10pm..my husband is a big eater and would have preferred to have room service for 24 hours--there were times when there was nothing except for french pastries--and although they are exceptional--you can only eat so many of them! Also, Sandals Whitehouse is beautiful, but there is NOTHING around the resort except for a fishing village and it costs a fortune to get a car to take you into the city. They do not suggest going off the resort, however my husband and I ventured out on several occasions and things were just fine. We would definitely go back to Sandals without a doubt, but we'd stay closer to the larger cities so that it is easier for us to visit them.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
macj008's Summary
Date of Stay: June 2008
Member since: June 08, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $755 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Paradise!”

Sandals Whitehouse European Village & Spa

5 of 5 stars
lakeland, tn
Jul 14, 2008
3/5 found this review helpful

This was our first visit to an all-inclusive resort. Now Sandals is the only place we wish to vacation! The resort is absolutely beautiful and the staff is amazing. My husband and I feel as though we were first class living in paradise for a week. All-inclusive is the way to go - it is the most relaxing experience having everything you need at your fingertips!

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — n-a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
genmash's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: July 14, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $755 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Honest assessment!! Please read before you go!!!”

Sandals Whitehouse European Village & Spa

4 of 5 stars
Philadelphia
Jul 13, 2008
9/10 found this review helpful

RIDE FROM THE AIPORT TO SANDALS:
My boyfriend and I are in our late 20's early 30's. After reading horrible reviews about the ride from the airport to Whitehouse, I was pretty nervous about the ride. To my surprise, the ride was an awesome experience. We had the ability to see the Jamaican culture as well as the beautiful views. It wasn't bad at all. People who were from the small towns seemed to be very afraid. Like all places, you have to be careful no matter what. The roads are on the left hand side, and most of the time it is very narrow roads, which can be pretty scary, but were from Philadelphia and the driving is worse here! Trust me, its an awesome way to get to see how the Jamaican people live because most likely, many of us wouldn't be vacationing in these areas. There is one stop in the 1 hour and 30 minute ride. In this little stop - you can go to the bathroom and make some purchases as well.

ROOM/CONCIERGE SERVICE:
We also paid a lot extra for the concierge service. When we got there, I wanted to change rooms because we were promised a high floor with a great view and our room was on the bottom. The concierge GLADLY helped us with a smile. However, that night, we had a few ants in our new room and I requested a change again. Of course, the helpful guys changed it again and were happy to do it. The last 2 nights there we had a cockroach in the room which made me extremely uneasy. After paying all of this extra money for the concierge service and this bigger room with a view, cockroaches were extremely disappointing and disgusting. I could not sleep the last night. The bat outside our room was interesting as well. Trust me, there are lots of bats that fly all around at night. I guess its just me that it kind of bothered, everyone else seemed to laugh when i mentioned the bad and cockroach so......That was the only negative thing about the room. We later found out the other rooms who didn't have the concierge service were not offered the room service.

STAFF:
Let me just say, the staff made our trip. They were the most helpful, polite and hard working people I ever encountered. Everyone we met was extremely personable, and just wanted to talk and get to know us. We highly recommend Romaine, Kris Anthony and Kaneil. They were extremely pleasant and awesome to deal with. I have read past reviews and wonder how they can say negative things about the staff. I often felt bad to keep bothering them because they were so nice and helpful! However, ordering drinks at the bars took a little bit longer than a usual bar, however, I think thats just the 'laid back" Jamaican culture that we city people are so used to.

RESTURANTS:
Being from Philadelphia, I am used to very good restruants. However, the food at Whitehouse was FAIR.
Guiseppe's was awful, "egg noodles and katchup".
Eleanors: Best breakfast.
Bluefields: Jamacian Jerk food - the BEST!
Bayside: uneatable/hospital food
Room service: Good Snacks/mozzarella sticks/salsa etc.
Arizona's: Late night food / good snacks

OVERALL:
Overall, this vacation was a great one. I recommend this place if you want to just chill out at a pool and a beach all day and go to just resturuants ants at night. It is a very quiet atmosphere, and nightly entertainment is pretty chill as well. We would go to dinner at 8:00pm and we would see a lot of couples already returning from dinner. We and a FEW others were the only ones at the late night bar. That is how we enjoyed the company of the locals working. We were definitely the youngest couple there - there were LOTS of people in their 30's 40s and 50s as well. It was a nice mix. Also, I recommend brings some ones and fives for tipping. It is an all inclusive, and many say your not allowed to tip, but these people do so much for you. To throw them just a few dollars isn't so bad. Especially at the airport.. Overall, I liked Whitehouse a lot and I am sad it is over!

  • This TripAdvisor Member:
    • Liked — Friendly Staff
    • Disliked — "bugs" in the room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kikkipm321's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: July 13, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $755 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Sandals Whitehouse European Village & Spa

( 65-69 of 990 )
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