Upon arrival to the Sheraton I was somewhat impressed. The area and hotel were gorgeous. The young lady was very nice at check-in and the bell hop was just as courteous and helpful. I will preface this review with everyone at the front desk, small cafe, and bellhop/valet stand were great! After check-in we (4 of us) decide to go... more

Pulling up to the hotel our expectations were high. The buildings brightly colored, green lush expansive grounds, right on the beach. The service was horrible. Valet was not present, check in was a pain, the only bar open was at the pool and it was very low on stock. The bartenders were not in uniform and were talking their cell... more

I stayed at this hotel August 7-11. It was my first time to Puerto Rico. I was so impressed by the friendliness of the staff. They truly understand the spirit of service. I was there with a friend to help her spread the ashes of her late husband. The hotel manager, Jessica, went out of her way to drive my... more

Based on past reviews I was worried about what we were getting ourselves into but once there I started to wonder if we were at the same hotel... We stayed here for three nights while attending a wedding at the hotel. Getting to the resort for us was a fiasco due to GPS does not translate the hotel address properly.... more

We were two couples on vacation, sampling all the Starwood properties in Puerto Rico, booking only one night at this hotel, not expecting much. We've stayed at some of the best resorts in the hemisphere--the Palmas del Mar was quite a surprise--one of the best values possible. The management was incredibly accomodating, staff couldn't have been more helpful. . The... more

Due to our firm having a corporate account with Sheraton, we have no choice but to stay at this hotel Been here 12 times in the past 3 months. Check in and valet not a problem. Friendly, courteous, effective. The rooms are another story. Building 2 is kind of strange. i was upgraded and given a room accross from the... more

At first we were very apprehensive about booking at the Sheraton Four Points due to the reviews on tripadvisor.com. Due to the location of our place of work (7 minutes from the resort) we decided to stay there vs. drive to San Juan everyday. Upon check-in, we were greeted (warmly I might add) even though it was about 3:00 a.m.... more

First: I cannot understand that many negative comments! We were greeted very friendly from the Hotel Manager Ms. Rodriguez. We got a upgrade room without extra charge. The suite was very clean, housekeeping excellent. The Restaurant was a little pricy but the quality of the food was excellent! Not as in other US-Restaurants. The female waiters are very,very good. Friendly... more

Stayed at Four Points by Sheraton Palmas del Mar Resort over the Easter weekend. As most of the other reviews on this site I feel the same way. The customer service needs some real work with the "Resort" if they want to be a true four star stay. The person who checked us in was very nice and helpful but... more