The hotel is fairly clean and tired. The staff was just as tired and unhelpful. My key didn't work on the Hhonors lounge section. The room was small - I think it was the smallest bathroom I've had in a long time. Given I stay in about 70+ hotels a year, this was nothing special and I won't come back. more

Our first problem with the service occurred when we arrived. We booked our two-night stay at the Doubletree near the San Antonio airport by calling them directly since we have a discount card we use. The lady who made the reservations seemed to book our stay correctly and all was fine until we arrived. When we went to check in,... more

Warm cookie on check-in...tasty. Staff friendly, efficient. Interestinging layout. Did not use resaurant, but stopped by to borrow utensils, seemed fine from viewing it, nice specials. Courteous shuttle. Hotel right on 410 loop, so easy access to anywhere. Stayed there for Lackland AFB visit, about 20 minute easy ride on limited access highways. The loop takes a few drives to... more

I arrived very tired. There were smiles to greet me as well as a warm, much appreciated, cookie. My room was very comfortable as were the bed and the shower. Every staff member I encountered was plesant and acomodating. the shuttle took me anywhere I needed to go including bringing my luggage that I left with the concierge on my... more

We booked our stay at the Doubletree because it provided complimentary shuttle service to/from the airport. The hotel greatly exceeded our expectation. Not only does the shuttle service take you to/from the airport, it will also take you to the huge nearby shopping mall or within a 2-mile radius of the hotel. Our room was very clean. Many rooms had... more

Really nothing special. The layout of the hotel is dumb, some rooms exit to the outside courtyard, and others have hallway entry. The walk to my room was long. The room was nothing special, and really compared to the Hampton Inn at the Airport, it was nothing. It was not a bad place, and very close to a lot of... more

my wife and i spent 4 shopping days so we decided to be near to the north star mall and searching in internet we found the double tree hotel; but we were not to sure because of the price (a hotel in mexico whit this rate is not too good) anyway we said is just for sleep so let´s stay.... more

It seems that if you are actually able to get through the door, this place might be acceptable, although I sincerely believe the review of poor management. I had a reservation, confirmation number in hand, ready to head off to San Antonio for a convention. A month after making the reservation some out of the loop front desk part timer... more

This hotel is located a very short drive from the airport but is far enough away so that the runway noise is non-existent. The hotel features Spanish Mission architecture and is well kept both on the outside and inside. If you are driving from the airport the entrance from the surface road is not very obvious. It would help if... more