I am a frequent Marriott guest. I stayed here the last week of May with my husband, six year-old, mother, sis-in-law. We got a penthouse suite since there were five of us. Good: The grounds were rather clean, breakfast was AWESOME, staff TRIED to be helpful, kitchen had all necessities. Location is very convenient to the 10 and 410 loop.... more

We stayed at the Marriott Residence Inn/Northwest over Labor Day weekend. The room itself was very large, we had a 2 room loft. It was the size of a small 2 bedroom apartment which was very nice for a large family. The upstairs gets a bit warm but housekeeping brought us a fan and that was fine. The room did... more

My co-workers and I booked four rooms here - three in advance, one upon arriving. Three rooms were billed one rate, and I was quoted the same rate for the fourth room. However, I was charged - almost double-billed for the room. When phone calls were made to the hotel manager to inquire about a reversal or credit, I was... more

The Residence Inn desk staff was inexperienced and had difficulty handling transactions on their cash register. The Residence Inn Housekeeping staff could not speak any English and could not communicate with the guests. Each day of our stay, problems with the housekeeping staff ranged from barging in on the wife while she was still in bed, to neglecting to empty... more

This hotel is billed as a 2.5 star hotel, but it was SO much better than the 4 star hotel I stayed at in downtown San Antonio. When I checked in, I was told they only had king rooms available (I wanted 2 doubles) and the hotel was sold out for the night. This was the only problem I encountered... more

My husband and I stayed at the Residence Inn for two nights before an international flight and then for a week upon returning to the U.S. We've stayed in hotels around the world and in its cagtegory (non-resort and non-luxury) the Residence Inn is tops. The suite was very large - comfy king bed, full size kitchen with a working... more

If you are thinking to stay in this hotel please read below...I went with my family this weekend to Residenece Inn (Bluemel) and the service was terrible. We arrived at 6 pm, and we waited for the room for an hour. The toilet was dirty.... then.. I found a huge cockroach in the bathroom. My room didn't have a blanket... more

No Issues, Stayed Friday - Sunday, room was quiet, Breakfast was wonderful. Staff was very friendly more

We were really disappointed in this Residence Inn. We have stayed with other Residence Inns before and really liked them. Our room at this particular one had a hole in the bathroom wall, the sheetrock around an electric socket was peeling away, the bathtub was moldy, the bathroom light was broken, one of the phones did not work, and my... more