Having stayed at this hotel for two nights, I was extremely unhappy. The lobby of the hotel was okay. The elevator was old, slow, and dirty, but liveable. What disgusted me was that the first night, my friend found 5 cockroaches (yes five!) crawling around. Secondly, upon walking into my non-smoking room, the room of course, wreaked of smoke (we... more

When i walked into my hotel room at first i thought it would be extremely nice but i guess it wasn't. The hotel room was disgusting because when i walked out of the bathroom and went to the sink there was no soap to wash my hands with. When i went in the bathroom again i looked at the shower... more

For the incredibly low price, it was ok. The room was moderately clean but getting a little sad around the edges. The continental breakfast was nice, again, given the price for the night. The only real issue I can report is the ventilation. The room was incredibly stuffy but when we turned on the AC/air, there was so much dust... more

An unbelievably horrific experience!!! After three days of "allegedly" not being able to run my credit card and "allegedly" trying to contact me (they called a cell phone number that wasn't mine and knocked on my door in the middle of the day when I was out) I returned to my room on the third night of a four nite... more

This is an average hotel but with some attention to detail would have gotten a better rating from me. The common areas (elevator, lobbies, etc) need to be monitored more closely for cleanliness - the elevator for example was somewhat trashy and the elevator doors unattractively buffed to cover up what I think were heavy scatches. When we were here,... more

Left my wallet behind by mistake and $40 cash was missing upon my return 6 hrs later. Outsided key pass doors (each on opposite end of hall ways) were jammed open and obviously did not require your room card to enter. A third door near the main desk (between to glass doors) was not to provide access to the public... more

I booked this room at a very low rate through Hotwire and was very dissapointed even for the low rate I received. This property is in dire need of rennovation. The rooms are extremely small, dark and dirty. The hallways smell badly, the carpets are worn, wallpaper aged. My pillowcases had stains. I had no hot water for 2 days.... more

I stayed four nights here, and I don't really have any complaints. I'm surprised that other reviewers have had such bad reports about their stays. The girl who checked me in was new and made an error processing my payment, but the manager caught the mistake and corrected it quickly. Other than that, I didn't run into a hitch. The... more

I have stayed at this location three times, for a week each. It is booked by my employer, so I don't have a choice of where to stay in Richmond, but if I did have a choice I would NEVER stay here. The bathrooms are dirty, there is mildew around the drain and on the shower curtain and hairs and... more