I found myself unexpectedly in need of a hotel room in the Boston area, and the clerk at the fully-booked Hyatt Regency in Cambridge recommended the Charles. I found almost everything to be inviting and pleasant - good reception at the desk, helpful staff, a comfortable room with nice amenities, 24 hour room service; nice. The hotel is located near... more

I held my wedding reception at the Charles Hotel in July and from the start to finish the hotel went above and beyond to make sure everything went smoothly and came together beautifully. Throughout the planning process they were very attentive and agreeable to my ideas, even if they required a lot of extra work, like the paper lanterns. The... more

Stayed at The Charles for the first time this past weekend. We were having my step-daughter's wedding there. Not totally impressed with this hotel. Room temperature was awful - uncomfortably warm and no matter what they did, could not cool it off. Had to call to have wash cloths, towels, soap replaced as the chambermaids never remembered to replace one... more

Stayed at the Charles for one evening in early July and was very impressed with the attentive service, very modern amenities (flat panel TV in bathroom, nice soaps, Bose stereos, etc.) and the first rate location in Cambridge...we walked out our door and ran along the Charles River, walked up to Harvard Square, and had countless options for shopping and... more

I booked one night directly though the hotel and got the AAA promo rate. I don't feel the experience was worth the price. No doubt, the location is perfect for exploring Harvard Square, the room was simple and clean, the bathroom was very nice, and the Origins products top notch. However, I didn't feel comfortable and welcomed. As a treat,... more

I had to attend the graduation ceremony in Concord. It took just 30 minutes from this hotel. The room is nice and comfortable. Just 10 minutes walk from hotel, I could find the best hot chocolate that i ever drank. more

I normally stay in downtown Boston, but since I had meetings in Cambridge all day I decided to take the plunge and try something different. I'm glad I did. The Charles is a nice property with a cool location right on Harvard Square (around the corner from the Kennedy School to be exact). I got in a night and there... more

I stayed for 2 nights for a conference at the hotel. Valet was great, check in was very smooth. The rooms are very clean and modern. Flat screen TV,internet and aTV built into the bathroom mirror(very cool). The bed was one of the best I have ever slept in, very expensive coverings and pillows. The staff was excellent and the... more

I have stayed at the Charles many times, and generally enjoy it... HOWEVER their cancellation policy is horrible. The hotel had a reservation in my name, on my credit card. It was made through a travel agent that books all my travel. I needed to cancel my reservation and was told by the staff at the Charles that they would... more