Although the pools were nice and the breakfast bar was nice that's about it. The Floors were absolutely FILTHY!!! After crawling around our room for 10 min. our baby's knees and feet were literally black. And when you walked on the floor with wet feet in the bathroom it left black marks. This is not only disgusting it's absolutely insanitary!!!... more

On the whole, this was a nice hotel. It was clean and the staff was very friendly. It's an older hotel and it looks it in some spots, but the room was clean. The only complaint about the room was that it was warmer than we prefered. We had it set on 60, but it never got below 73 (I... more

After reading the bad reviews, I was very uneasy about staying at this hotel. I brought the Lysol just in case! However, I was pleasantly surprised upon arrival. The room was not smelly and for the most part clean. There was dust and the carpet was stained some, but no big deal. I knew I wasn't staying at the Ritz..... more

Wow...after reading some of the reviews here I must say that I was angry that I had booked this hotel and dreaded my stay. I went prepared to be a jerk if the place was as horrible as presumed. Quite the contrary...the hotel staff were above average on being friendly, the room was nicely decorated and what I expected for... more

Nice updated place to stay; we stayed in the tower sixth floor rooms were clean and well supplied. No problems at all would recommend and would stay there again. So much of Gatlinburg is old but this place had nice rooms. Breakfast was wonderful (included) more

First let me say that the staff at this hotel were so nice,not just at check in, but the entire stay. Ok,now the bad part. This hotel is FILTHY! We took our two girls for three days on a little vacation. We got there later in the evening and had reservations, otherwise they were full. Our room was dirty, smelled... more

Their website advertises the following: -Louie’s Restaurant: Truth: This restaurant is only open for 3 hours a day, in the morning. Their website does not inform of this. -Sunny Bear’s General Store: Truth: This is not even open for business. -Pizza Station Express: Truth: Again, not open for business. -Room Service: Truth: Their website does specify it is available only... more

My family stayed here for two nights. I was pleasantly surprised by the hotel after reading all the negative reviews. It was very clean and the beds were very comfortable. The heating system was out but maintenance took care of it immediately. My children loved the pool and the game arcade. I would stay here again. more

After reading some of the other reviews, I wanted to switch hotels. But we didn't want to board our dog for two nights, and the other dog-friendly hotels were booked. So we decided to take our chances and go. We were told check-in was at 4. This seemed rather late to me, and we called at 2:30 to find out... more