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Garden Plaza Hotel Gatlinburg

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Garden Plaza Hotel Gatlinburg
520 Historic Nature Trail (Formerly Holiday Inn SunSpree Resort) Gatlinburg, TN 37738
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Eight-story Hotel adjacent to Great Smoky Mountains Nat'l Park.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Allowed Restaurant Room Service Swimming Pool
Check Rates and Availability: $106 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3 of 5 stars Based on 147 traveler reviews
  • What to Expect:
    • 3 based on 81 reviews Rooms
    • 3.5 based on 78 reviews Service
    • 3 based on 80 reviews Value
    • 3 based on 81 reviews Cleanliness
    • 4 based on 21 reviews Pool

Reviews of Garden Plaza Hotel Gatlinburg

( 11-20 of 143 )
Jun 19, 2008
1/1 found this review helpful

The room has a smell that is not one you can put your finger on but it is gross. We complained and it took about 1/2 an hour for someone to come with spray. We went out for 3 hours and when we came back it still stunk. When we entered the room upon arrival we called the front desk... more

Management response from
dduda, General Manager

Our staff wanted to write and thank you for your candid review regarding your recent visit to Gatlinburg. We're terribly sorry that we didn't meet your expectations. Based on the time that the review was posted, it seems that we might have possibly been right in the middle of shampooing carpets in our guestrooms. The moisture residual will linger creating...

Jun 17, 2008

Although the pools were nice and the breakfast bar was nice that's about it. The Floors were absolutely FILTHY!!! After crawling around our room for 10 min. our baby's knees and feet were literally black. And when you walked on the floor with wet feet in the bathroom it left black marks. This is not only disgusting it's absolutely insanitary!!!... more

Management response from
dduda, General Manager

Thank you for taking time out of your schedule to write regarding your most recent visit to Gatlinburg. We rely on our guests to let us know how we're doing and where we need to make the necessary improvements to our services. We're sorry that we didn't meet your expectations during your recent stay. Our facility does schedule quarterly carpet...

4 of 5 stars
Atlanta, Ga
Jun 16, 2008
1/1 found this review helpful

On the whole, this was a nice hotel. It was clean and the staff was very friendly. It's an older hotel and it looks it in some spots, but the room was clean. The only complaint about the room was that it was warmer than we prefered. We had it set on 60, but it never got below 73 (I... more

Management response from
dduda, General Manager

Thank you for taking the time to write regarding your recent visit to Gatlinburg. We appreciate your willingness to share your positive experience. We will pass along your comments regarding the overall cleanliness, friendly staff and the perfect temperatures on the pools and hot tubs. And, thank you for noting the couple of areas for us to work on regarding...

3 of 5 stars
Columbia, Tennessee
Jun 13, 2008
1/1 found this review helpful

After reading the bad reviews, I was very uneasy about staying at this hotel. I brought the Lysol just in case! However, I was pleasantly surprised upon arrival. The room was not smelly and for the most part clean. There was dust and the carpet was stained some, but no big deal. I knew I wasn't staying at the Ritz..... more

Management response from
dduda, General Manager

Our staff wanted to thank you for your kind words and for giving us the opportunity to take care of your lodging needs after your concerns from past reviews. We will pass along all of your comments to our staff, but we especially wanted to thank you for noting how much you enjoyed being near the creek that relaxes through...

4 of 5 stars
Tennessee
Jun 5, 2008
1/1 found this review helpful

Wow...after reading some of the reviews here I must say that I was angry that I had booked this hotel and dreaded my stay. I went prepared to be a jerk if the place was as horrible as presumed. Quite the contrary...the hotel staff were above average on being friendly, the room was nicely decorated and what I expected for... more

Management response from
dduda, General Manager

Thank you for taking time out of your busy schedule to post your experience about your visit to Gatlinburg. We appreciate your candid comment regarding your concern about some of the past reviews posted on this site. We appreciate the fact you acknowledged the great hotel staff we have and their friendliness. We also wanted to thank you for mentioning...

5 of 5 stars
jmac3595
May 26, 2008

Nice updated place to stay; we stayed in the tower sixth floor rooms were clean and well supplied. No problems at all would recommend and would stay there again. So much of Gatlinburg is old but this place had nice rooms. Breakfast was wonderful (included) more

May 21, 2008

First let me say that the staff at this hotel were so nice,not just at check in, but the entire stay. Ok,now the bad part. This hotel is FILTHY! We took our two girls for three days on a little vacation. We got there later in the evening and had reservations, otherwise they were full. Our room was dirty, smelled... more

Mar 19, 2008
0/1 found this review helpful

Their website advertises the following: -Louie’s Restaurant: Truth: This restaurant is only open for 3 hours a day, in the morning. Their website does not inform of this. -Sunny Bear’s General Store: Truth: This is not even open for business. -Pizza Station Express: Truth: Again, not open for business. -Room Service: Truth: Their website does specify it is available only... more

Mar 13, 2008

My family stayed here for two nights. I was pleasantly surprised by the hotel after reading all the negative reviews. It was very clean and the beds were very comfortable. The heating system was out but maintenance took care of it immediately. My children loved the pool and the game arcade. I would stay here again. more

3 of 5 stars
Knoxville
Mar 10, 2008
1/1 found this review helpful

After reading some of the other reviews, I wanted to switch hotels. But we didn't want to board our dog for two nights, and the other dog-friendly hotels were booked. So we decided to take our chances and go. We were told check-in was at 4. This seemed rather late to me, and we called at 2:30 to find out... more

Reviews of Garden Plaza Hotel Gatlinburg

( 11-20 of 143 )
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Garden Plaza Hotel Gatlinburg Also Known As

Address: 520 Historic Nature Trail, (Formerly Holiday Inn SunSpree Resort), Gatlinburg, TN 37738